{"id":12120,"date":"2021-11-22T11:06:24","date_gmt":"2021-11-22T11:06:24","guid":{"rendered":"https:\/\/www.miniorange.com/atlassian\/?page_id=12120"},"modified":"2023-10-18T09:56:28","modified_gmt":"2023-10-18T09:56:28","slug":"faq-common","status":"publish","type":"page","link":"https:\/\/www.miniorange.com/atlassian\/faq-common\/","title":{"rendered":"Common FAQs"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1633342719581{margin-top: -2.8% !important;background-color: #d5ebdf !important;}&#8221;][vc_column][vc_custom_heading text=&#8221;Common&#8221; font_container=&#8221;tag:h1|font_size:3em|text_align:center|color:%234f4f4f&#8221; google_fonts=&#8221;font_family:Raleway%3A100%2C200%2C300%2Cregular%2C500%2C600%2C700%2C800%2C900|font_style:400%20regular%3A400%3Anormal&#8221; css=&#8221;.vc_custom_1633361300045{margin-top: -1% !important;}&#8221; el_class=&#8221;main-heading&#8221;][vc_raw_html el_id=&#8221;ticket&#8221; css=&#8221;.vc_custom_1633417032537{margin-top: 2% !important;margin-bottom: 2% !important;}&#8221;]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row][vc_column][vc_toggle title=&#8221;How to install the plugin manually when not able to upload the plugin file?&#8221; el_class=&#8221;faq-qa &#8221; el_id=&#8221;install-plugin-manually&#8221;]There are multiple reasons\u00a0because of which you may not able to install the plugin using the file upload feature. Some of the\u00a0reasons are listed below:<\/p>\n<ol>\n<li><b>\u00a0Atlassian Universal Plugin Manager:\u00a0<\/b>The Universal Plugin Manager (UPM) is a tool for administering apps in Atlassian applications. You can use the UPM to find and install, manage, and configure apps. The UPM interface is the same across products. Check the UPM version whether it is compatible with your Jira version or not.<\/li>\n<li><b>File size limit:\u00a0<\/b>\n<div>Because of the file size restriction, plugin jar may not be uploaded. Perform the below steps for changing\u00a0the accepted attachment\u00a0size:<\/div>\n<div>\n<ul>\n<li>Navigate to\u00a0<b>Jira Administration -&gt; System<\/b><\/li>\n<li>Select\u00a0<b>Advanced -&gt; Attachments<\/b><\/li>\n<li>Click\u00a0<b>Edit Settings<\/b>, which opens the\u00a0<b>Edit Attachment Settings<\/b>\u00a0dialog.<\/li>\n<li>In\u00a0<b>Attachment Size<\/b>, specify the maximum attachment size. The default (per file) is 1 GB. The maximum attachment size (per file) is 2 GB.<\/li>\n<li>Click\u00a0<b>Update<\/b>.<\/li>\n<\/ul>\n<\/div>\n<div>If you still face any issue while uploading then you need to install the plugin manually. Please perform the below steps for installing plugin manually:<\/div>\n<div>\n<ul>\n<li>Navigate to\u00a0<b>&lt;jira-home&gt;-&gt; plugins-&gt; installed-plugins<\/b>\u00a0folder.<\/li>\n<li>Delete the jar file that begins with\u00a0<b>plugin_<\/b>\u00a0&amp; contains the respective keyword in the name.<\/li>\n<\/ul>\n<\/div>\n<div>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 For SAML, it has\u00a0<b>jira-sso<\/b>\u00a0in the name.<\/div>\n<div>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 For OAuth, it has\u00a0<b>jira-oauth<\/b>\u00a0in the name.<\/div>\n<div>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 For Two Factor, it has\u00a0<b>two-factor<\/b>\u00a0in the name.<\/div>\n<div>\n<ul>\n<li>Add the plugin\u2019s jar file at the same location that you want to install.<\/li>\n<li>Restart the server<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<\/div>\n<div>If you are still facing an issue, please contact us at\u00a0<a href=\"mailto:info@xecurify.com\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>info@xecurify.com<\/strong><\/a>.<\/div>\n<\/li>\n<\/ol>\n<p>[\/vc_toggle][vc_separator border_width=&#8221;3&#8243; el_class=&#8221;faq-hr&#8221;][vc_toggle title=&#8221;Server to Data Centre (DC) migration steps&#8221; el_class=&#8221;faq-qa &#8221; el_id=&#8221;server-to-dc-migration&#8221;]The Server to Data Center (DC) migration requires a license upgrade for Server as well as all the installed Data Center compatible apps. Here are best practices to upgrade Server to Data Center.<\/p>\n<p><b>Upgrading Your Instance License<\/b><\/p>\n<ul>\n<li>Get the Data Center license for Atlassian Server.<\/li>\n<li><b>For Jira \u2013<\/b><br \/>\nGo to\u00a0<b>Administration &gt; Applications &gt; Version &amp; Licenses\u00a0<\/b>.<br \/>\n<img loading=\"lazy\" class=\"alignnone size-medium wp-image-4217 imgStyle imgResize\" src=\"http:\/\/faq.miniorange.com\/wp-content\/uploads\/sites\/10\/2021\/09\/Jira_server_to_datacenter_license_upgrade.webp\" alt=\"\" width=\"500\" height=\"100\" \/><b><\/b><\/li>\n<li><b>For Confluence \u2013<\/b><br \/>\nGo to\u00a0<b>Administration &gt; General Configuration &gt; License Details\u00a0<\/b>.<br \/>\n<img loading=\"lazy\" class=\"alignnone size-medium wp-image-4217 imgStyle imgResize\" src=\"http:\/\/faq.miniorange.com\/wp-content\/uploads\/sites\/10\/2021\/09\/Confluence_server_to_datacenter_license_upgrade.webp\" alt=\"\" width=\"500\" height=\"100\" \/><\/li>\n<li>Enter the\u00a0<b>Data center License key<\/b>.<\/li>\n<li>Restart your Atlassian Instance.<\/li>\n<\/ul>\n<p><b>Upgrading the Data Center compatible apps licenses<\/b><\/p>\n<ul>\n<li>Check all the installed apps and get the Data Center license for all the DC compatible apps.<\/li>\n<li>Disable all the user installed apps.<\/li>\n<li>Update the DC license key for all the DC compatible apps and enable the add-on.<br \/>\n<img loading=\"lazy\" class=\"alignnone size-medium wp-image-4217 imgStyle imgResize\" src=\"http:\/\/faq.miniorange.com\/wp-content\/uploads\/sites\/10\/2021\/09\/server_to_datacenter_licnese_upgrade_for_plugins.webp\" alt=\"\" width=\"500\" height=\"100\" \/><\/li>\n<\/ul>\n<p>[\/vc_toggle][\/vc_column][\/vc_row][vc_row 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