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Two-Factor Authentication (2FA) for Servicenow

Servicenow 2FA (Two-Factor Authentication) or Multi-Factor Authentication (MFA) is an additional layer of security in which a user or an organizational employee have to provide two factors to gain access to the Servicenow account. With Servicenow TFA being enabled, anyone trying to login to your Servicenow account from an unrecognized computer/device must provide additional authorization. Authentication starts with a user submitting his traditional username and password. Once the user successfully gets authenticated with the 1st step verification, configured 2FA (OTP over SMS, Push Notifications, Yubikey, TOTP, Google Authenticator etc) method prompts for 2nd-step verification. After successfully authenticating with both of the steps a user is granted with the access to the Servicenow account. This extra layer prevents the unauthorized person from accessing the resources even if cyber attackers get to know your credentials.

miniorange provides 15+ authentication methods and solutions for various use cases. It allows users and organizations to set up certain authentication and settings which includes password restrictions, restricting sign-in methods, as well as other security settings. miniorange also makes way for authentication apps that support Time-Based One-Time Password (TOTP) Google Authenticator, Microsoft Authenticator, Authy 2-Factor authentication app and our own miniorange Authenticator app.

Connect with External Source of Users

miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Shibboleth, Ping, Okta, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more.

Apps supported by miniOrange

two factor authentication (2FA) miniOrange authenticator app

Authenticator App

two factor authentication (2FA) google authenticator app

Authenticator App

two factor authentication (2FA) authy authenticator app

Authy 2-Factor
Authentication App

two factor authentication (2FA) Microsoft authenticator app

Authenticator App


Follow the Step-by-Step Guide given below for Servicenow Single Sign-On (SSO)

1. Configure Servicenow in miniOrange

  • Login into miniOrange Admin Console.
  • Go to Apps and click on Add Application button.
  • Servicenow Single Sign-On (SSO) add app

  • In Choose Application Type click on Create App button in SAML/WS-FED application type.
  • Servicenow Single Sign-On (SSO) choose app type

  • Search for Servicenow in the list, if you don't find Servicenow in the list then, search for custom and you can set up your application via Custom SAML App.
  • Servicenow Single Sign-On (SSO) manage apps

  • Get the SP Entity ID or Issuer from the metadata. You will find the value in the first line against entityID.
  • Make sure the ACS URL is in the format: https://[yourdomain].my.servicenow.com/?so=[organization_id]. .
  • Select the Email ID from the Name ID dropdown.
  • Configure ServiceNow applicaton for SSO

  • Go to the Add Policy and select DEFAULT from the Group Name dropdown.
  • Now enter the Policy Name in the Policy Name field.
  • Select PASSWORD from the First Factor Type dropdown.
  • ServiceNow sso add policy

  • Click on Save to configure Servicenow.
  • Click on Metadata to get metadata details, which will be required later. Click on Show SSO Link to see the IDP initiated SSO link for Servicenow.
  • Servicenow 2FA/MFA : Go to Metadata link Servicenow SAML SSO

  • Here you will see 2 options, if you are setting up miniOrange as IDP copy the metadetails related to miniOrange, if you required to be authenticated via external IDP's(okta,AZURE AD, ADFS, ONELOGIN, GOOGLE APPS) you can get metadata from the 2nd Section as shown below.
  • Servicenow 2FA/MFA : Add SAML Application

  • Keep SAML Login URL , SAML Logout URL and click on the Download Certificate button to download certificate which you will require in Step 2.
  • Servicenow 2FA/MFA : Select Metadata details external IDP or miniOrange as IDP

2. Configure SSO in Servicenow

    Configure SAML in Servicenow

  • Login to ServiceNow as the system administrator.
  • Activate the Integration - Multiple Provider Single Sign-On Installer plugin by doing the following:
    • Search for plugins in the Filter navigator (top left input field).
    • Search for Integration - Multiple Provider Single Sign-On Installer from the search bar at the top of the Plugins page:
    • Right-click on the correct plugin, then select Activate/Upgrade:
    • ServiceNow SSO admin login

    • This completes the installation of the Multiple Provider Single Sign-On plugin, allowing you to now configure Single Sign-On settings within ServiceNow.
  • Search for Multi-Provider SSO in the Filter navigator (top left input field). Select Identity Providers.
  • Click the SAML2 Update1 > Name. Select Configure > Form Design from the Additional actions menu.
  • ServiceNow SSO configuration

  • The new Form Design tab should appear. Set the Sign LogoutRequest field after Sign AuthnRequest.
  • Click Save (top right). Close the Form Design tab.

Configure Provider in Servicenow

  • Go back to the Identity providers menu. Click New.
  • ServiceNow sso configure provider step

  • Select the SAML2 Update1 option.
  • ServiceNow sso select saml 2 update1

  • An Import Identity Provider Metadata pop-up dialogue appears.
  • Enter the following Metadata URL: Sign into the miniOrange Admin dashboard to generate this value. Click Import.
  • ServiceNow sso submit metadata url

  • Check Active. Check Default (if you want this SAML configuration to be the default).
  • In the user field, specify the ServiceNow user attributes that you will be matching against miniOrange with SAML. By default, this is user_name, but can be configured to match other attributes such as email, depending on your use-case.
  • Enter the following Identity Provider's SingleLogoutRequest URL: Sign into the miniOrange Admin Dashboard to generate this variable.
  • Change the Protocol Binding for the IDP's SingleLogoutRequest to the following: urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST
  • Check Create AuthnContextClass.
  • Signing/Encryption Key Alias: Enter the alias name you created for the SAML 2.0 Keystore. By default, the integration looks for the alias saml2sp.
  • Signing/Encryption Key Password: Enter the password to your SAML 2.0 Keystore. By default, the password is the same as the default alias name.
  • Check Force AuthnRequest if you want to enable Force AuthnRequest.
  • Check Sign LogoutRequest and Uncheck Auto Provisioning User.
  • Uncheck Update User Record Upon Each Login. Your settings should look like this: ServiceNow SSO update user record
  • Click Update. Click Generate Metadata: The new metadata tab appears.
  • Save the X509Certificate value.
  • ServiceNow Single Sign-on save certificate value

  • Create a file in a text editor in the following format:
                        -----BEGIN CERTIFICATE-----
                        [your X509Certificate value]
                        -----END CERTIFICATE-----
  • Save the text file as servicenow_slo.cert: and close the metadata tab.
  • Select Properties under Administration from the Multi-Provider SSO sidebar on the left.
  • Check Enable multiple provider SSO.
  • Uncheck Enable Auto Importing of users from all identity providers into the user table. Click Save.
  • ServiceNow sso Uncheck Enable Auto Importing of users

3. Configure 2FA for Servicenow

    3.1: Configure 2FA for miniOrange Admin Dashboard.

    • From your miniOrange Dashboard in the left navigation bar, select 2- Factor Authentication, click on Configure 2FA.

    • Two factor-authentication for Servicenow | configure_2fa

    • Choose any 2FA method you want to configure.
    • Let's say you want to configure OTP over SMS
    • Click on OTP over SMS
    • Two factor-authentication for Servicenow  | otp_over_sms

      Two factor-authentication for Servicenow  | enter_phone_no

    • Now add your mobile number on which you want to receive the OTP.
    • Then click on Save.
    • Two factor-authentication for Servicenow  | save_phone_number

      Two factor-authentication for Servicenow  | otp_over_sms_active

    • Now as shown in the above image, OTP over SMS is your Active 2FA method.
    • Enable Prompt for second factor during signin to your console.
    • Then click on Save.
    • Two factor-authentication for Servicenow  | enable_2fa

    • To verify the configuration login again.
    • You will be asked for Username and password then it is redirected to below page:
    • Enter the OTP received on the phone and click on verify.
    • Two factor-authentication for Servicenow  |  2fa_otp_verification

    • If you are redirected to your dashboard, you have successfully configured OTP over SMS as your 2FA method.
    • Similarly you can configure rest of the 2FA methods for miniOrange dashboard by following this guide.
    • To configure 2FA methods for end-users, You can find the guide here.

    3.2: Enable 2FA for Users of Servicenow application.

    • To enable 2FA for Users of Servicenow application. Go to Policies >> App Authentication Policy
    • Click on Edit against the configured application
    • Two factor-authentication for Servicenow | Two Factor Authentication configure 2fa of application

    • Enable the Enable 2-Factor Authentication (MFA) option.
    • Two factor-authentication for Servicenow | Two Factor Authentication enable 2fa

    • Click on Save.

4. Test Servicenow 2FA

  • Go to your Servicenow Domain. It will redirect you to miniOrange Single Sign-On Service console.
  • zoom two factor authentication(2fa) user credentials

  • Enter your miniOrange login credentials and click on Login.
  • Since we have Two-factor authentication(2FA) enabled, you will be prompted to register for it. It's a one time process.
  • Configure your basic details.
  • zoom two factor authentication(2fa) user registration

  • Configure any authentication method of your choice.
  • zoom two factor authentication(2fa) add new security

  • After successful registration, you will be logged in to your Servicenow account.
  • Now we have Two-factor authentication enabled.
  • To verify your Two-factor authentication(2FA) configuration, go to your Servicenow Domain. You will be redirected to miniOrange login console.
  • zoom two factor authentication(2fa) verify user credentials

  • Enter your login credentials, and click on login. It will prompt to verify yourself against the configured 2fa method.
    e.g. If you have configured OTP over SMS, after login into Servicenow it will prompt for OTP.
  • zoom two factor authentication(2fa) otp prompt

  • Enter the OTP received in your phone, after successful 2fa verification, you will be redirected to the Servicenow dashboard.

  • Not able to configure or test MFA?

    Contact us or email us at idpsupport@xecurify.com and we'll help you setting it up in no time.

5. Adaptive Authentication with Servicenow

A. Restricting access to Servicenow with IP Blocking

    You can use adaptive authentication with Servicenow Single Sign-On (SSO) to improve the security and functionality of Single Sign-On. You can allow a IP Address in certain range for SSO or you can deny it based your requirements and you can also challenge the user to verify his authenticity. Adaptive authentication manages the user authentication bases on different factors such as Device ID, Location, Time of Access, IP Address and many more.

    You can configure Adaptive Authentication with IP Blocking in following way:
  • Login to Self Service Console >> Adaptive Authentication.
  • Add a Policy Name for your Adaptive Authentication Policy.
  • Servicenow Single Sign-On (SSO) Restrict Access adaptive authnetication policy

  • Select your Action for behaviour Change and Challenge Type for user from the Action for behaviour Change Section.
  • Servicenow Single Sign-On (SSO) Restrict Access adaptive authentication behaviour change

    Action for behaviour Change Options :

    Attribute Description
    Allow Allow user to authenticate and use services if Adaptive authentication condition is true.
    Challenge Challenge users with one of the three methods mentioned below for verifying user authenticity.
    Deny Deny user authentications and access to services if Adaptive authentication condition is true.

    Challenge Type Options :

    Attribute Description
    User second Factor The User needs to authenticate using the second factor he has opted or assigned for such as
  • OTP over SMS
  • PUSH Notification
  • OTP over Email
  • And 12 more methods.
  • KBA (Knowledge-based authentication) The System will ask user for 2 of 3 questions he has configured in his Self Service Console. Only after right answer to both questions user is allowed to proceed further.
    OTP over Alternate Email User will receive a OTP on the alternate email he has configured threw Self Service Console. Once user provides the correct OTP he is allowed to proceed further.

  • Now Enable Enable IP Restriction option from the IP RESTRICTION CONFIGURATION section to configure custom IP range.
  • Servicenow Single Sign-On (SSO) Restrict Access adaptive authentication ip blocking

  • Select the Action you want to perform if the IP address is out of the range. i.e. Allow, Challenge & Deny.
  • Specify the IP Address range for which you want above setting to reflect. You can add more than one IP Address ranges by clicking on following button +.
  • Scroll to the end and click on save.

B. Adaptive Authentication with Limiting number of devices.

    Using Adaptive Authentication you can also restrict the number of devices the end user can access the Services on. You can allow end users to access services on a fixed no. of devices. The end users will be able to access services provided by us on this fixed no. of devices.

    You can configure Adaptive Authentication with Device Restriction in following way

  • Login to Self Service Console >> Adaptive Authentication.
  • Add a Policy Name for your Adaptive Authentication Policy.
  • Select your Action for behaviour Change and Challenge Type for user from the Action for behaviour Change Section.
  • Servicenow Single Sign-On (SSO) Restrict Access adaptive authentication behaviour and challenge type

  • Scroll down to Device Configuration section and enable Allow User to Register Device option to allow users to register their devices.
  • Enter the Number of Devices which are allowed to register in field next to Number of Device Registrations Allowed
  • Choose Action if number of devices exceeded (This will override your setting for Action for Behaviour Change.)
    1. Challenge: The user needs to verify himself using any of the three methods mentioned in table in step 5.1
    2. Deny : Deny users access to the system
  • Enable option Send email alerts to Users if number of Device registrations exceeded allowed count if you want to alert the user about no of devices exceeding the limit. Save the configuration.
  • Servicenow Single Sign-On (SSO) Restrict Access adaptive authentication enable device restriction

C. Add Adaptive Authentication policy to Servicenow.

  • Login to Self Service Console >> Policies.
  • Click on Edit option for predefined SAML app policy.
  • Servicenow Single Sign-On (sso) edit device restriction policy

  • Set your application name in the Application and select password as Login Method.
  • Enable Adaptive Authentication on Policy page and select the required restriction method as an option.
  • From Select Login Policy dropdown select the policy we created in last step and click on save.
  • Servicenow Single Sign-On (SSO) Restrict Access save device restriction policy

    How to add a trusted Device
    1. When End-user log in to the self service console after the policy for device restriction is on, he is provided the option to add the current device as a trusted device.

External References

Our Other Identity & Access Management Products