
## Remove Users from Groups for Never-Logged-In Accounts: Automating Jira, Confluence, Bitbucket & JSD Cloud Management

### What Is Automated User Management? {#what-is-automated-user-management}

Managing active and inactive users across Jira, Confluence, Bitbucket, and JSD Cloud becomes critical when dealing with multiple users and expensive license tiers.

The [miniOrange Automated User Management](https://www.miniorange.com/atlassian/atlassian-bulk-user-management) app provides:

- Specific control with separate configuration panels for each application
- Ability to set inactivity thresholds (e.g. 30 days)
- Target group selection for removal
- Special handling for users who have never logged in

This unified approach helps eliminate manual processes while providing flexible skip group options to protect essential users.

### The Growing Problem: Manual User Management at Scale {#manual-user-management-at-scale}

**The Enterprise Challenge**

Enterprise organizations face a mounting challenge when managing user access across multiple Atlassian products.

The **Common Scenario:** Your company operates with numerous licensed users distributed across:

- Jira Software
- Confluence
- Bitbucket
- Jira Service Desk Cloud instances

Every day, employees join teams, change roles, or leave the organization entirely, yet their access permissions often remain unchanged.

**Pain Points of Manual Management**
The manual approach to user management creates several pain points:

**Administrative Burden:**

- Administrators spend countless hours reviewing user lists
- Manual checking of login histories across applications
- Time-consuming removal of inactive accounts from various groups

**License Waste:**

- Users never log into specific applications despite having access through group memberships

Example: A developer might be assigned to both Jira Software and Confluence groups but never actually uses Confluence, yet continues consuming a license

**The Financial Impact**

**Research indicates that 10-20% of licensed users remain inactive across most organizations, representing significant financial overhead.**

**Key Issues:**

- Users maintain group memberships without logging in
- Companies continue paying for unused licenses
- Potential security vulnerabilities through dormant accounts
- Challenge becomes significantly complex as organizations scale to multi-user environments with hundreds or thousands of active accounts

### The Automated Solution: Application-Specific Group Management {#automated-solution}

**What The Solution Provides**

The solution lies in automated user management, which monitors user activity and adjusts group memberships accordingly. The miniOrange Automated User Management app addresses this challenge through dedicated configuration panels for each Atlassian application.

**Specific Control Across All Applications**

The interface provides separate automation settings for each product, as demonstrated in the configuration panels:

### Jira Software Administration

**Core Functionality:**

- Admins can define the Jira inactivity period, after which users will be removed from the selected Jira group, effectively revoking their access to Jira
- Toggle controls enable auto-removal and settings for handling users who have never logged into Jira
- The "Remove never logged in users" setting targets accounts created but never used

**How It Works:** The app determines user inactivity by checking each user's Last login date in Jira before removing them from selected groups.

### Confluence Management

**Automated Process:**

- Administrators can configure automatic removal of users inactive for a specified number of days (default 30 days) from selected Confluence groups.
- The system includes toggle controls for enabling auto-removal and specific settings for handling users who have never logged into Confluence.
- The "Remove never logged in users" feature specifically targets accounts that received access but never engaged with the platform.

**Technical Implementation:** The system checks the **Last login** timestamp in Confluence to identify and remove inactive users from the configured groups.

### Bitbucket Access Control

**Targeted Management:**

- The Bitbucket panel allows targeted group management, such as removing inactive users from specific teams like "mobile team".
- Protects essential groups like "admins" through skip group functionality
- The interface shows how administrators can select specific groups for automated removal while maintaining protection for critical access groups.

**Inactivity Determination:** Inactivity is determined using the **Last login** data from Bitbucket, ensuring only users who have not accessed the platform within the specified period are removed.

### Jira Service Desk Management

**Service Desk Controls:**

- Similar controls apply to JSD users, ensuring service desk access remains current while preventing license waste from inactive agents or customers.
- The removal process relies on the Last login information for Jira Service Desk users to accurately target inactive accounts.
- The dedicated panel provides identical functionality with application-specific group targeting.

### Advanced Configuration Features {#advanced-configuration-features}

Each application panel includes sophisticated settings that address real-world management challenges:

**Skip Groups for Auto-Remove Access**

**Critical Protection Feature:** This critical feature prevents automatic removal of users from essential groups.

**Example Implementation:**

- The admin group can be protected to ensure Jira, Confluence, Bitbucket, JSD access remains intact regardless of login frequency.
- The Bitbucket configuration demonstrates this functionality by showing admins as a protected group.

**Remove Never Logged In Users**

**Specialized Targeting:** A specialized toggle that specifically targets users who have received access but never actually used the application, addressing the common issue of over-provisioned accounts during onboarding processes.

**Flexible Time Thresholds**

**Customization Options:**

- The 30 day default can be adjusted based on organizational requirements
- Allows for different policies across applications
- Some organizations might prefer shorter periods for cost-sensitive applications or longer periods for seasonal users


### Transformation: From Manual Overhead to Smart Automation {#transformation}

**Operational Benefits**

Organizations implementing this automated user management approach experience improvements in both operational execution and financial outcomes.
The unified interface of miniOrange automated user management app eliminates the need to navigate multiple administrative panels while providing application-specific control that matches real-world usage patterns.


### Financial Impact and License Management

**Direct Cost Benefits**

The automation directly addresses licensing costs by maintaining active group memberships only for engaged users.

**Example Scenario:** When a user remains inactive in Bitbucket for 30 days, automatic removal from the Bitbucket team group immediately frees that license for active developers. Meanwhile, the same user might remain active in Jira, preserving their necessary access while reducing overall license consumption.

**Never-Logged-In User Management**

The Remove never logged in users feature proves particularly valuable during organizational changes:

**Common Use Cases:**

- New employees often receive broad access during onboarding but may never actually use certain applications
- This feature identifies and removes these accounts automatically
- Prevents unnecessary license upgrades while maintaining appropriate access for genuinely active users

**Multi-User Environment Benefits**

Multi-user environments benefit significantly from this approach:

**Scale Advantages:**

- Instead of manually tracking login activity across multiple users and several applications, administrators can establish policies once and allow the system to handle ongoing maintenance
- This becomes especially valuable for organizations managing several hundred users across different teams and projects

### Security and Compliance Benefits

**Enhanced Security Through Automation**

Automated group management improves security:

**Security Improvements:**

- Dormant accounts with persistent group memberships create potential attack vectors, especially when users change roles or leave the organization
- The system's ability to track login activity across all applications provides visibility into actual user engagement patterns

**Protected Access Management**

The **Skip Groups** functionality ensures that critical access remains protected:

**Access Protection:**

- Administrative accounts and essential service users maintain their permissions regardless of login frequency
- Prevents accidental lockouts while still managing general user populations effectively

**Compliance and Audit Support**

Regular automated reviews also support adherence to security measures:

**Compliance Benefits:**

- Maintains current access records
- Provides audit trails for user activity
- Becomes particularly important for organizations subject to regulatory oversight or security certifications


### Operational Transformation {#operational-transformation}

Rather than dedicating administrative hours to manual user reviews across four different applications, teams can configure policies once and let the system handle ongoing maintenance.

**Key Advantages:**

- The application specific controls allow for nuanced management that reflects how different teams actually use each tool

**Scalability and Implementation**

For organizations seeking thorough Atlassian user management capabilities, this approach provides automation with the flexibility to accommodate diverse organizational structures and usage patterns. 

The system scales effectively from small teams to large enterprise deployments with multiple user tiers.

**Results and Transformation**

- The unified management approach transforms user lifecycle administration from a reactive, time-consuming process into a proactive, smart system that adapts to real user behavior while maintaining security and controlling costs across the entire Atlassian ecosystem. 
- Organizations report significant cost savings, productivity jump, and improved license utilization within the first month of implementation.

**Getting Started**

Try the [miniOrange Atlassian User Management](https://marketplace.atlassian.com/search?query=automated%20user%20management%20miniorange) app for free today and see how easy managing inactive users can be.

**Have questions?**

[Contact our experts for personalized support and guidance.](https://miniorange.atlassian.net/servicedesk/customer/portal/2/group/6/create/66)

Ready to implement automated user management across your Atlassian environment? Explore [detailed documentation](https://www.miniorange.com/atlassian/bulk-user-management-documentation) and configuration guides for setting up applications.


### Reference Links {#reference-links}

- Other Blog Link - https://www.miniorange.com/blog/what-is-bulk-user-management/
- Use Case Link - https://www.miniorange.com/atlassian/bulk-user-management-for-denso

### Frequently Asked Questions {#frequency-asked-questions}

**Everything You Need to Know About Automating Inactive User Removal in Atlassian**

**1. What qualifies a user as "inactive"?**

A user is considered inactive if they haven’t logged into a specific Atlassian application (Jira, Confluence, Bitbucket, or Jira Service Desk) for a defined number of days, typically 30 by default. Admins can customize this threshold based on organizational needs.

**2. Can I remove users who have never logged in?**

Yes. The miniOrange app includes a Remove never logged in users setting that targets accounts that were provisioned access but never actually used the application—helping you eliminate waste from over-assigned licenses.

**3. Will it affect users who are active in one app but inactive in another?**

No. The app provides application-specific control, so a user inactive in Confluence but still active in Jira will only be removed from the Confluence group while retaining Jira access.

**4. Can I protect critical users like admins from being removed?**

Absolutely. The Skip Groups feature allows you to exempt high-priority groups (like admin or dev-leads) from automated removal, ensuring essential access remains intact.

**5. How is inactivity detected for each user?**

The system checks the Last Login timestamp for each user in the relevant application (Jira, Confluence, Bitbucket, JSD). If this date exceeds the configured inactivity threshold, the user is marked for removal from selected groups.

**6. Is this solution secure?**

Yes. It enhances security by automatically revoking access from dormant accounts, reducing attack surfaces, and maintaining clean, audit-ready user records.

**7. Can I apply different inactivity rules for different products?**

Yes. You can define custom time thresholds per application, e.g., 15 days for Bitbucket, 45 days for Confluence—depending on how often users engage with each tool.

**8. What happens when a user logs in again after being removed?**

Once removed, the user would need to be re-added to the appropriate group by an admin or through provisioning rules (like SCIM or onboarding workflows). The app doesn't auto-reassign access after removal.


















Stop wasting licenses! Automatically remove inactive & never-logged-in users from Jira, Confluence, Bitbucket & JSD groups. Set custom rules, protect admin access & save costs.

Automate Inactive User Cleanup With Automated User Management Apps by miniOrange.


IT administrators can spend almost 10-15 minutes per user when assigning them user roles in a conventional setup. However, when we multiply that with the number of employees and the frequency of changes right from user onboarding, role changes, and departures, it is simply many hours in larger organizations.  

Many organizations have considered [automated user provisioning](https://www.miniorange.com/blog/automated-user-provisioning/), but it majorly lacks the customization that the company needs and ends up in more manual work. To solve this problem, a workflow automation that works exactly the way you want based on the triggers that you set for a task to be performed helps you accomplish the work faster and more efficiently. That means now you can save hours and hours of assigning groups and roles and focus on what matters the most.

## What is a Workflow in Identity and Access Management? {#what-is-workflow-in-iam}
A workflow is a set of repeatable tasks, whether automated, manual, or a combination of both, to help the IT administrator manage user access and identities. It describes the steps required to handle IAM operations such as onboarding, offboarding, role assignments, access reviews, and incident responses.  

In IAM, a workflow is not limited to just a series of tasks; it is an integrated strategic  process to boost productivity to ensure every identity-related operation is carried out consistently, securely, and as per the set policies.  

An IAM workflow encompasses essential tasks that ensure efficient identity management. It begins with [user provisioning](https://www.miniorange.com/products/user-provisioning) for onboarding and **deprovisioning** during offboarding. **Group assignments** and [access controls](https://www.miniorange.com/reverse-proxy/access-control) streamline user categorization and secure permissions. Role-based access controls (RBAC) manage access to applications, networks, and services effectively.  

**Communication, access adjustments**, and [self-service portals](https://www.miniorange.com/iam/solutions/self-service-password-management) empower collaboration and user autonomy. Regular **request management** and **access reviews** maintain compliance, while **continuous monitoring and auditing** provide oversight and security. Together, these elements create a cohesive process for secure and consistent identity management.  

To maintain IAM systems during the user lifecycle, it is vital to integrate with HR systems, enforce policies and alerts, and immediately revoke access when an employee leaves. Also, data archival and preservation, audits and reviews, and notification to stakeholders about any changes are important. Some of these are capable of being automated.


## Types of Workflows {#types-of-workflows}
Workflows in IAM can be grouped based on their structure and purpose. Each type of workflow is crafted to manage specific tasks or decisions to ensure security, simplicity, and flexibility in [identity management](https://www.miniorange.com/iam/solutions/identity-management) operations.  

#### **1. Process Workflows:**
A process workflow is a highly structured and repeatable sequence designed to efficiently manage routine and predictable IAM tasks in automated identity management operations.  

The process workflows are distinguished by these characteristics:
- **Steps are predictable:** Tasks like [onboarding, assigning roles, or deprovisioning](https://www.miniorange.com/products/user-provisioning) will have a set of predictable steps.
- **[Rule-based automation](https://www.miniorange.com/iam/content-library/admin-docs/automations):** Define rules, triggers, and actions for specific conditions or events.
- **Error handling:** If a step in the workflow fails, the error is handled with a course of action where the process either retires, alerts the admin, or rolls back safely.
- **Consistency:** These workflows are often standardized to minimize any errors and discrepancies and ensure compliance with regulations and company policies.

#### **2. Case Workflows:**
A case workflow is a flexible approach to handling tasks that don't follow a straightforward process. It's great for situations where human judgment is needed, like investigating incidents, managing exceptions, or conducting specific audits.

Case workflows allow these advantages:

- **Allows flexible paths:** As per situational data and decision points, the case workflows allow flexible paths, not quite like some rigid process workflows.
- **Accommodates human intervention:** In mission-critical operations, automated rules miss the correct decision as they don’t consider all the possibilities, so human judgement is needed.
- **Manages exceptions:** Takes care of anomalies like suspected access patterns or unique exceptions in policies.
- **Flexibility:** Supports ad-hoc steps and helps branch out into more directions based on the current situation.

For instance, an anomaly detection workflow flags unusual user activity. It then sends it to security analysts who can decide the next course of action based on the more [contextual](https://www.miniorange.com/blog/5-reasons-to-deploy-context-based-authentication-for-your-organization/) information towards remediation.

#### **3. Project Workflows:**
A project workflow is a cross-functional workflow to coordinate complex initiatives in [identity and access management](https://www.miniorange.com/what-is-iam-identity-and-access-management). It consists of several phases and requires collaboration across teams.  

Project workflows have these characteristics:  
- **Needs collaboration:** In a project workflow, all people working on the project from all departments come together to collaborate. For instance, IT, security, compliance and HR work together on large-scale IAM projects or infrastructure upgrades.
- **Breaks down into steps achieved:** The project workflow depends on deployment steps or phases such as planning, designing, executing, testing, and review. It is usually milestone-driven.
- **Well-coordinated efforts:** This workflow ensures that stakeholders are aligned and are on the same page and timelines are met for integrating new technologies or policies.  

For example, a project workflow covers all the steps from requirement gathering to deployment and post-deployment.

#### **4. Sequential vs. Parallel Workflows:**
A sequential workflow is supposed to be executed in a step-by-step, strict order. In a parallel workflow, a lot of independent tasks are performed simultaneously rather than consecutively. Parallel workflow tasks are independent of each other regardless of their outcomes and thus reduce a lot of processing time.


| Component | Sequential Workflow | Parallel Workflow |
|-----------|---------------------|-------------------|
| Definition | Tasks execute one after the other | Tasks run simultaneously |
| Execution Flow | Linear and each step awaits completion of its predecessor | Concurrent execution. Tasks are independently executed at the same moment |
| Task Dependency | Each step depends on the previous step’s output | Multiple steps are independent of each other |
| Efficiency | Sequential workflow is relatively slower due to waiting between steps | Relatively, parallel workflows are faster as multiple steps are processed at once |
| Error Handling | Simpler due to the linear progression | More complex; requires strategies to control simultaneous errors |
| IAM Example | User deprovisioning in a step-by-step manner with steps that first revoke access and then disable accounts | Onboarding a user with steps like account creation, role assignment, and training occurring simultaneously |


## Key Components of a Workflow {#key-components-of-a-workflow}
![Key Components of a Workflow](/blog/assets/2025/iam-workflow-automation-flow-diagram.webp)

Workflows majorly consist of components that ensure the smooth and efficient execution of processes. They work in complete synchronization to create a process that is reliable, adaptable, and secure. These components are:

### 1. Trigger or Initiator:
The condition or the event that starts the workflow is a trigger or an initiator. A trigger in IAM can be a notification in an [HR system](https://www.miniorange.com/iam/solutions/hr-driven-it-provisioning) about a new hire, a user requesting access to a particular application, or detection of abnormal behavior in a system such as login attempts at odd times.

### 2. Actions, Activities, or Tasks:
The action defines what needs to be done when a trigger condition is satisfied. In automated workflows, these actions are automatically carried out upon triggering. For example, user account creation, role assignment, or review by an administrator.

### 3. Conditional Decisions and Decision-Making Points:
These are those points that change the course of action in a workflow. They define the branches within the workflow based on specific parameters and criteria. The conditional decision point helps evaluate conditions, such as security clearance or role relevance. Based on the set values for attributes, it determines the appropriate path for each scenario.

### 4. Controlling Sequences and Flows:
Sequence and Flow Control determines the execution sequence of activities between strict sequential execution and parallel execution based on task dependencies.

### 5. Points of Integration:
Workflows require integration points to connect with external systems, including HR databases and CRM tools, as well as other applications. The integration points serve as data transfer points, which enable system actions to trigger corresponding actions in other systems.

### 6. Controlling Errors and Exceptions:
A well-designed workflow system must contain proper error detection and exception handling and recovery mechanisms. The system maintains process continuity through error management features that allow failures in one step to continue without halting the entire process and enable manual review through issue logging.

### 7. Notifications and Logging:
The notification system, along with logging functions, provides ongoing updates and [audit trails](https://www.miniorange.com/pam/privileged-session-audit-trail). The system allows administrators to monitor workflow advancement while sending notifications about problems, and it supports compliance through complete action documentation.

### 8. Timers and Delays:
Timers or delays are sometimes used in workflows to implement waiting periods or scheduled task execution. Timers enable specific tasks to trigger after predetermined periods because such timing is essential for maintaining controlled process pacing and external event synchronization.

### 9. Approval Systems:
The approval mechanism serves to validate actions through human confirmation before allowing workflow continuation.

## Benefits of Implementing a Workflow {#benefits-of-implementing-a-workflow}
The implementation of workflow management in [Identity and Access Management (IAM)](https://www.miniorange.com/iam/solutions/) delivers multiple advantages that optimize both security and operational efficiency while simplifying organizational processes. Here are the key advantages:

### Efficient Execution:
The automation of workflows reduces IT team workload because it turns regular procedures such as onboarding, deprovisioning and role assignments into organized, systematic processes. The optimized method accelerates business operations while releasing important resources to work on strategic programs.

### Improved Accuracy and Reduced Errors:
The tendency of manual systems to generate errors through human mistakes results in incorrect configuration settings and unintended permission assignments. The predetermined rules that workflows use create consistent procedures that reduce human errors while delivering appropriate access permissions to every user.

### Stronger Security Posture:
Security processes execute with precision through automated workflows, which deliver timely execution of security protocols. The departure of an employee triggers instant access revocation through automated processes, which prevents unauthorized entry, and conditional decision points trigger reviews for high-risk situations. This proactive approach significantly reduces security vulnerabilities.

### Auditability and Compliance:
Every action performed in automated workflow systems creates logged records that enable simple tracking through audit trails. The system maintains detailed records, which help organizations meet audit requirements and satisfy regulations that prioritize data protection and privacy compliance in their industry.

### Scalability and Adaptability:
The growth of organizations leads to shifts in their identity and access management requirements. Workflows function as adaptable structures because they enable straightforward modifications to support new applications together with policy updates and changing access needs. The system's modular structure allows it to expand efficiently along with the organization's growth.

### Improved User Experience:
Automated workflows drop the time needed for provisioning and deprovisioning. It simplifies the onboarding process for new users. The combination of rapid resource access along with reliable processes enables employees to start working immediately, which leads to better overall productivity.

### Cost Reduction:
Automating regular tasks enables organizations to decrease manual administrative expenses and workloads. Automated workflows reduce the possibility of costly security incidents that result from human errors during manual configuration steps or delayed access revocation processes.  

Optimized IAM workflows provide administrative process improvements that directly strengthen both enterprise security and compliance measures.

## How to Create an Effective Workflow? {#how-to-create-an-affective-workflow}
To create an efficient workflow in miniOrange IAM, follow the steps below:

### 1. Define Requirements and Objectives
This approach will help you determine the workflow’s particular objectives, which include user onboarding, entitlement modifications, and deprovisioning.  

All the [compliance and security policies](https://www.miniorange.com/compliances/) that the workflow has to follow should be documented.

### 2. Map Triggers and Integration Points
This workflow requires knowledge of the triggers that will activate it. The workflow can be triggered by new user records from the HR system or by changes in user attributes.  

This workflow requires the integration of systems like your HR system, [LDAP](https://www.miniorange.com/iam/solutions/ldap-provisioning), or other identity sources.

### 3. Establish Automation Rules
miniOrange’s automation features enable users to create condition-based rules. You can implement rules through miniOrange’s automation features by specifying criteria such as department and [role](https://www.miniorange.com/blog/what-is-role-based-access-control-rbac/) or user attributes (e.g., “Department = Finance” then assign to “Finance Group”).  

The workflow should include decision points that determine whether the process should branch into different paths depending on the evaluation of conditions (such as security clearance or role relevance).

### 4. Design the Workflow Structure
The process should run its tasks either sequentially or in parallel.  

Determine the workflow structure depending on task relationships. Deprovisioning requires sequential steps, yet onboarding functions better with parallel processes.

### 5. Configure the Workflow in miniOrange IAM
You should use the [miniOrange admin console](https://login.xecurify.com/moas/login) to create your workflow. Set up triggers, assign necessary actions, define error handling, and implement the rules that you defined while configuring the miniOrange admin console.  

The miniOrange automation interface provides visual tools for designing and modifying the workflow according to your needs.

### 6. Test and Validate the Workflow
Before deployment, conduct controlled testing or utilize test data to verify trigger and rule functionality.  

The workflow execution needs verification to confirm proper action performance and verify complete error handling mechanisms, including notifications and rollbacks.

### 7. Deploy and Monitor
After successful testing, deploy the workflow to production.  

The workflow needs constant observation through logging and reporting tools to maintain performance stability while detecting problems promptly.

### 8. Iterate and Optimize
The workflow’s performance needs periodic assessment along with feedback collection from stakeholders.  

Review your automation rules and process steps to enhance performance while adapting to changes in business processes.  

By following these guidelines, you can establish an efficient miniOrange IAM workflow that ensures security and maintains consistency with your organization’s evolving needs.

## Getting Started with IAM Workflow Automation for Businesses {#getting-started-with-iam-workflow-automation}
The implementation of [IAM automation](https://www.miniorange.com/blog/iam-automation/) for workflows represents a strategic necessity that transforms business operations for identity management and digital asset protection. Organizations achieve better security throughout their entire system when they implement workflow management automation because this approach reduces errors and enhances compliance throughout internal systems and customer interactions.  

Your organization should choose miniOrange as its trusted partner when starting your transition to efficient and secure IAM practices. The powerful IAM workflow automation tools of miniOrange enable your business to tackle difficult [identity lifecycle management](https://www.miniorange.com/products/identity-lifecycle-management-ilm) challenges efficiently and precisely.   

Your organization will experience a workflow transformation by exploring miniOrange today, which will create conditions for future growth and innovation. Assign and unassign groups and roles easily with a customized trigger with the miniOrange IAM workflow automation feature.  

The future of your organization demands miniOrange IAM workflows because automated identity management represents the essential strategy for leading in modern digital environments.


Automate how you create users and assign them groups, roles, or permissions with the help of workflow automation in IAM with miniOrange.

What is Workflow Automation in IAM?


As organizations grow and integrate multiple SaaS applications into their tech stack, managing user identities across systems becomes increasingly complex. Ensuring secure, compliant access to sensitive corporate data—while streamlining user provisioning and deprovisioning—is essential for operational efficiency. To address these challenges, organizations are increasingly turning to SCIM provisioning.

This blog will delve into SCIM provisioning, its key features, and how miniOrange supports both [SCIM and SAML protocols in its solutions](https://www.miniorange.com/atlassian/atlassian-saml-single-sign-on-sso) to streamline identity management and secure user access.

### What is SCIM Provisioning? {#scim-provisioning}

[SCIM (System for Cross-domain Identity Management)](https://scim.cloud/) provisioning is an open standard that automates the exchange of user identity information between identity providers (IdPs) and service providers (SPs). It simplifies user lifecycle management—provisioning, updating, and deprovisioning users across multiple SaaS applications—ensuring secure, consistent, and efficient access control.

By leveraging SCIM, organizations can reduce manual administrative tasks, improve security, and maintain compliance by automatically syncing user attributes and access permissions across their tech ecosystem.

Any changes made in the IDP—such as creating, updating, or deleting user accounts or groups are automatically synchronized across all connected platforms in real time.

### Why is SCIM the Best Choice? {#why-is-scim}

SCIM provisioning offers several advantages, making it a preferred solution for identity management:

**\- Automation** : Eliminates manual tasks by streamlining user provisioning and deprovisioning, reducing errors, and saving time.

**\- Standardization** : Provides a consistent protocol for exchanging identity data, ensuring seamless integration across multiple platforms.

**\- Enhanced Security** : Maintains up-to-date access controls, minimizing the risk of unauthorized access and strengthening overall security.

**\- Scalability** : Efficiently manages thousands of users, making it ideal for enterprises with large workforces.

**\- Cost Efficiency** : Automation reduces administrative overhead, leading to significant cost savings.

### Key Features of SCIM Provisioning {#key-features}

SCIM provisioning offers robust features designed to simplify and enhance identity management:

**\- User Lifecycle Management** : Automates the creation, modification, and deletion of user accounts across systems.

**\- Real-Time Synchronization** : Instantly updates user data across all connected platforms, ensuring consistency.

**\- Seamless Compatibility** : Uses standardized protocols to enable smooth integration between identity providers and service providers supporting SCIM.

**\- Enhanced Security & Compliance** : Securely exchanges identity information while adhering to regulatory standards.

**\- Cross-Domain Integration** : Synchronizes user data effortlessly across multiple domains for streamlined identity management.

### Seamless Identity Management with SAML + SCIM App by miniOrange for Atlassian {#saml+scim}

miniOrange simplifies identity and access management for Atlassian environments with its Jira & Confluence [Single Sign-On (SSO) and SCIM provisioning](https://www.miniorange.com/atlassian/atlassian-saml-single-sign-on-sso)app.

**Core Features of the miniOrange SAML & SCIM App**

**Seamless User Management with SCIM & JIT Provisioning:**

**\- SCIM User Sync & Provisioning** : Automates user identity synchronization from Identity Providers (IdPs) to Jira, handling user creation, updates, and deactivation in real time.

**\- Just-In-Time (JIT) Provisioning** : Automatically creates users and groups in Jira upon their first login, eliminating manual onboarding.

**Flexible Authentication & Access Control:**

**\- Multi-IDP Support** : Integrates seamlessly with leading Identity Providers like Okta, Azure AD, OneLogin, Keycloak, and more, providing flexible authentication options.

**\- Advanced Login Flow Control** : Enforce granular access policies, set up custom login redirections, and apply advanced authentication rules for a secure, tailored login experience.

**Enhanced Security & Compliance:**

**\- Single Logout (SLO)** : Ensures users are fully signed out from all connected applications when they log out, enhancing security.

**\- Header-Based Authentication** : Supports secure authentication for applications requiring custom header-based login methods.

**\- 2FA/MFA Integration** : Strengthens authentication by incorporating Two-Factor (2FA) or Multi-Factor Authentication (MFA) directly with Identity Providers.

miniOrange’s SAML & SCIM solution provides a **comprehensive, secure, and automated** approach to identity management within Atlassian environments, streamlining user access while enhancing security.

### Optimized for Atlassian Data Center Deployments {#data-center-deployment}

The miniOrange SAML & SCIM app is designed to meet the demands of Atlassian Data Center environments, ensuring:

**\- High Availability** : Built to support active-active clustering, preventing downtime and ensuring continuous authentication services.

**\- Scalability** : Handles large user bases efficiently, making it ideal for enterprises with thousands of users.

**\- Performance Optimization** : Maintains fast authentication and provisioning speeds, even during peak loads.

**Get Started with miniOrange**

Book a free demo of the miniOrange SAML & SCIM app today!

For more details or inquiries, contact us at **info@xecurify.com**, and our team will be happy to assist you.

### Frequently Asked Questions About SCIM {#faq}

**What does SCIM stand for?**

SCIM stands for **System for Cross-domain Identity Management**, a standardized protocol designed to automate user provisioning and identity synchronization.

**How is SCIM different from API-based provisioning?**

Both SCIM and API-based provisioning automate identity management, but SCIM follows a **standardized framework** specifically for identity synchronization, making integrations easier and more consistent. API-based provisioning, on the other hand, offers broader functionality but often requires **custom development** and ongoing maintenance.

**Is SCIM secure?**

Yes, SCIM is designed with security in mind. It **encrypts data during transmission** and follows industry best practices to ensure secure identity synchronization while maintaining compliance with regulatory standards.

**Can SCIM handle mismatched usernames between Identity Providers (IdPs) and service providers?**

Yes! miniOrange’s **Crowd SCIM Plugin** includes **regex-based username transformation**, allowing seamless mapping of mismatched usernames between IdPs and Atlassian applications.

**Does miniOrange offer advanced group management features beyond Atlassian's built-in SCIM?**

Yes, miniOrange provides **manual group mapping**, allowing administrators to link specific IdP groups to Jira groups. Unlike standard SCIM, which only supports **automated group sync**, miniOrange offers **granular control** over user access, ensuring the right users are assigned to the correct projects and resources.

**Can miniOrange sync custom user attributes to Jira beyond Atlassian’s standard SCIM fields?**

Absolutely! miniOrange supports **custom attribute mapping**, enabling you to sync additional user attributes—such as **department codes, employee IDs, or job roles**—from your IdP to Jira. This allows for **personalized user experiences** and improved automation, features that Atlassian’s native SCIM may not support. 

### Useful Links {#useful-links}

For more information on miniOrange’s offerings:

1\. [SCIM Provisioning Atlassian Plugin Marketplace](https://marketplace.atlassian.com/search?query=scim%20provisioning) 

2\. [SCIM miniOrange Webpage](https://www.miniorange.com/atlassian/atlassian-user-and-group-sync)

3\. [SAML SSO Landing Page](https://www.miniorange.com/atlassian/atlassian-saml-single-sign-on-sso)

4\. [SAML SCIM SSO Atlassian Marketplace Page](https://marketplace.atlassian.com/search?query=Saml%20SCIM)

5\. [Client Success Story - T- Mobile](https://www.miniorange.com/atlassian/scim-with-native-sso-for-t-mobile)







Discover the benefits of SCIM provisioning for your Atlassian environment. Automate user management, improve security, and simplify access with miniOrange.

Unlock SCIM Provisioning for Effortless and Secure User Management in Atlassian


## Simplifying Collaboration with OAuth SSO and SCIM {#how-atlassian-oauth-sso-and-scim-app-simplifies-user-management-and-collaboration}

Ever wondered how teams navigate the intricate landscape of digital collaboration and evolving workspaces? A team seamlessly orchestrating projects with tools like Jira and Confluence. But, as teams and projects grow, a new question arises: How do we simplify the authentication process without compromising security? To address the situation, the recommended approach is to incorporate the SCIM app with Atlassian OAuth Single Sign-On (SSO) for a more streamlined and effective solution.

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Jira excels as a project tracker, and Confluence plays a central role in collaborative content creation. User authentication across Atlassian products is crucial, and a robust Single Sign-On (SSO) solution becomes increasingly vital as these applications enhance productivity.

### Advancing Authentication: Atlassian OAuth SSO {#advancing-authentication}

Embracing the demand for streamlined and user-friendly authentication, Atlassian OAuth SSO emerges as a powerful evolution in secure access, eliminating the hassle of multiple passwords for users. As organizations navigate the complexities of growing teams and intricate projects, the shift to Atlassian OAuth SSO becomes a game-changer.

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However, for enhanced SSO and identity management, organizations turn to SCIM apps, either for Jira or Confluence – the transformative solution within the Atlassian ecosystem. Atlassian OAuth SSO ensures a streamlined login process, where users authenticate once through their identity provider (IdP) and gain secure access to Jira, and Confluence. However, the challenge lies in effective user provisioning and management.


### User Provisioning: The Missing Piece {#user-provisioning-the-missing-piece}

SCIM app transforms the puzzle of identity management into a work of art. It seamlessly integrates with Atlassian OAuth SSO, providing a unified solution for both authentication and user provisioning. Atlassian OAuth SSO brings the power of single sign-on, simplifying access for users across various Atlassian products. Meanwhile, SCIM app steps in as the missing piece, extending this simplicity to user provisioning, ensuring that user information is consistently accurate and up-to-date.

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This integration doesn't just stop at efficiency; it also fortifies security. By combining the robust authentication of Atlassian OAuth SSO with the seamless provisioning of SCIM, organizations can create a fortress of identity management. This not only safeguards against unauthorized access but also ensures that the right individuals have the right level of access at all times.

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Let's dive into how this dynamic duo, Atlassian OAuth SSO+SCIM App, can redefine your collaboration experience.


### Instant Gratification: Immediate User Provisioning {#instant-gratification-immediate-user-provisioning}

The concept of "Instant Gratification" within the context of SCIM app immediate user provisioning heralds a significant transformation in the landscape of user onboarding processes. In traditional systems, there exists a temporal gap between the moment a user is added to an identity provider and when they are granted access to specific applications, such as those provided by Atlassian.

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SCIM addresses this challenge by introducing a revolutionary approach that eliminates the delays associated with user provisioning. No more delays between adding a user to your identity provider and gaining access to Atlassian applications. This boosts efficiency, minimizes disruptions, and ensures that your team has instant access to the tools they need.

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### Dynamic Group Mapping: Effortless Synchronization {#dynamic-group-mapping-effortless-synchronization}

Mapping Identity Provider (IdP) groups to application groups with SCIM, streamlines user group and permission management. This enables automatic assignment and updates of user groups and permissions based on changes in IdP groups. For instance, if a user belongs to the administrators group on IdP, admin permissions can be assigned through mapping. If the user is later removed from the administrators group on IdP, they will be automatically removed from the application admin group.

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The mapping process provides two distinctive approaches: **Manual Group Mapping and On-The-Fly Group Mapping**. Manual Group Mapping is the preferred choice when there is a disparity between IdP group names and local application group names, necessitating the manual association of each IdP group with its counterpart in the application. On-the-Fly Group Mapping, on the other hand, is advantageous when IdP group names precisely match local application group names.

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### Syncing User Status with Ease {#syncing-user-status-with-ease}

While Atlassian OAuth SSO provides a robust single sign-on solution, ensuring synchronized user statuses poses a considerable challenge. In response, SCIM app emerges as the essential tool for seamlessly managing user status changes throughout your Atlassian suite, encompassing Jira and Confluence.

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When a user departs from an organization, SCIM app promptly deactivates their accounts across all integrated platforms. This proactive measure not only enhances security by swiftly revoking access but also simplifies the intricate process of user management. SCIM's synchronization capabilities extend beyond mere deactivation; it enables real-time updates, promptly reflecting changes in user roles and permissions across Atlassian applications. This not only ensures enhanced security but also contributes to cost savings by efficiently managing licenses through timely deactivation.

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### Tailored User Identities: Modify Group and Usernames {#tailored-user-identities-modify-group-and-usernames}

SCIM app allows you to modify groups and usernames with special rules. By implementing customized rules for groups and usernames, organizations can not only achieve uniformity but also bolster their security posture. Moreover, our SCIM app  provides the ability to transform usernames systematically, ensuring that they adhere to your organization's standards.

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This not only promotes clarity but also aids in preventing potential security vulnerabilities associated with inconsistent or non-compliant usernames. Consistent and well-structured user identities across applications contribute to a more efficient and secure identity management system, ultimately enhancing the overall cybersecurity framework of your organization.

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### Attributes Redefined: Mapping and Customization {#attributes-redefined-mapping-and-customization}

Attribute mapping involves associating specific user details. By mapping key attributes like username, email, mobile number, and display name to your identity provider, you ensure precise user profiles, fostering a seamless environment across Atlassian applications. This process guarantees consistency and accuracy in user profiles across various platforms.

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It enables organizations to synchronize and uphold uniform information, promoting seamless data exchange and enhancing overall system interoperability. Attribute mapping and customization not only boost accuracy but also contribute to a more personalized and efficient user experience.

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### Embrace the Power: Atlassian OAuth SSO+SCIM App {#embrace-the-power-atlassian-oauth-sso-scim-app}

In a nutshell, Atlassian OAuth SSO+SCIM app is your ticket to streamlined user management and heightened security. While OAuth SSO ensures secure authentication, SCIM takes user provisioning and management to the next level. With immediate provisioning, automated group mapping, and real-time updates, organizations can elevate their security, compliance, and user experience across Atlassian's collaborative tools.

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Don't wait! Embrace the power of Atlassian OAuth SSO+SCIM App today. Experience a compelling solution that makes managing users in Atlassian's collaborative tools easier than ever. For a demo, reach us at **+1 978 658 9387**or email your queries to **support-atlassian@miniorange.atlassian.net**. We're eager to hear from you.



The Atlassian OAuth SSO+SCIM DC combination is not just a solution; it's an invitation to elevate your collaboration effortlessly. In this article, let’s go on a journey into the dynamics of Atlassian OAuth SSO paired with SCIM DC. A powerful integration that redefines user authentication, provisioning, and management across Jira and Crowd. Uncover the seamless synergy of this transformative duo as it elevates the overall user experience.

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