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Secure Jira Service
Management (JSM) Portal with MFA

Shield your Jira Service Management portal with miniOrange MFA. Stop spam, block fake login,
and control access with powerful authentication


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Protect your Jira Service Management portal with miniOrange MFA. See how a B2B software company blocked fake logins, stopped spam tickets, and secured user access using powerful MFA features, ensuring a seamless experience for employees, support agents, and customers.

Scenario - Why Secure Jira Service Management (JSM)?

A B2B software company wanted to make its Jira Service Management customer portal more secure. They needed to make sure only the right people could log in by adding an extra layer of security on top of passwords. Their goal was to stop unauthorized access and keep both user and company data safe using an extra layer of protection — Multi-Factor Authentication (MFA).



Challenges – Gaps in Built-in Security Features


01

No Session Timeouts & MFA

The company’s JSM portal didn’t support MFA and session timeouts, forcing them to look for third-party solutions to prevent unauthorized and unattended access.

02

Fake Customer Accounts

Without an extra verification step, bots and malicious users were creating fake accounts. This led to a spike in spam tickets, reducing productivity and overwhelming support teams.

03

No Location Restrictions

The platform allowed login attempts from any region. This made the portal vulnerable to unauthorized access attempts from unfamiliar or high-risk geographic locations.



Solution - miniOrange MFA Integration

To solve these issues, the company chose miniOrange Multi-Factor Authentication (MFA) for their for Jira Service Management (JSM) portal. This solution added multiple verification steps, making logins more secure.

Key Features miniOrange MFA Delivered


  • Multiple MFA Methods

    Users could choose from various verification methods based on convenience and security needs: one-time password (OTP) via email, Google Authenticator (TOTP-based app), and OTP via SMS.

  • Real-Time Login Tracking and Authentication Controls

    Keep an eye on who’s logging in, how, and from where—all in real time. Set up different MFA rules for each service desk to give users the right access without compromising security.

  • Block Fake Sign-Ups

    Requiring MFA on Jira Service Management login significantly reduced fake signups, helping the company maintain a clean and efficient support environment.


Multiple MFA Methods JSM Solution


Premium MFA JSM Security Features

    Premium Security Features Included:


  • Geo & IP-Based Access Controls

    Admins could block or challenge logins from specific countries or IP addresses, reducing risk from unknown sources.

  • Session Timeout Configuration

    Users were automatically logged out after a defined period of inactivity, minimizing potential exposure from unattended sessions and safer session practices on the JSM portal.

  • Rate Limiting for OTP Attempts

    Custom limits were set for how many OTP attempts were allowed per user and IP. This helped stop brute-force attacks and misuse of authentication mechanisms.

Outcome – Stronger Security, Smoother Experience

After implementing the miniOrange solution, the software company saw big improvements:


Conclusion – A Safer, Smarter JSM Portal

By adding miniOrange MFA, the B2B software company turned its Jira Service Management customer portal into a secure and reliable platform. They stopped spam, blocked suspicious logins, and gained control over who could access the system—all without slowing down real users.



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