|Session Manager, Monitoring, Recording
|Password Management/Pasword Vault
|Just-in-Time (JIT) Privileged Access
|MFA and SSO with Privilege access
|Privilege Elevation and Delegation Management
|Granular Access Control and Role-based Access Control
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Exceptional Support: miniOrange provides exceptional support to all its customers, prioritizing customer satisfaction and success.
Better Reach Out Mediums: Offers a dedicated helpline, streamlining communication with expert technical personnel. This approach bypasses the impersonal interaction with automated chatbots, connecting users directly to experts for guidance and support.
Prompt Customer Engagement: Known for its quick and effective communication. When customers reach out, they experience minimal downtime and receive timely updates on the progress of issue resolution.
Personalized Assistance: The customer support team offers tailored assistance, understanding each organization's unique challenges and providing specific solutions.
Comprehensive Onboarding and Training: New customers enjoy a smooth onboarding process complemented by comprehensive training sessions, ensuring they fully grasp the solution's features and functionality.
Support Concerns: Arcon has been reported to offer inadequate resolutions when troubleshooting, leading to perceptions of software unreliability.
Customer Dissatisfaction: Some users feel unsupported during technical difficulties, feeling let down by Arcon's approach to customer support.