How ACS Simplified User Management Across Atlassian Cloud with miniOrange
The American Chemical Society (ACS), a leading scientific society supporting chemistry professionals worldwide, faced challenges managing user access across Jira, Confluence, and Bitbucket. Decentralized processes led to wasted licenses, security risks, and heavy manual overhead for IT administrators. To address these issues, ACS implemented miniOrange Automated User Management for Jira Cloud, enabling centralized control, automated provisioning, and optimized license usage without disrupting workflows.
ACS Business Challenge
Managing user access across multiple Atlassian products was inefficient and time-consuming for ACS. The challenges included: .
- License Waste: Users retained access to Confluence or Bitbucket while primarily using Jira.
- Security Gaps: Offboarding and inactive user access were inconsistent, creating potential risk.
- Providing seamless SSO across all internal and Atlassian applications
- Manual Overhead: IT administrators spent hours individually managing user accounts across platforms.
ACS needed a scalable, automated solution to streamline user management while maintaining security and operational efficiency.
How miniOrange Helped Solve ACS’ Challenge
miniOrange implemented the Automated User Management app for Jira Cloud, providing ACS with centralized control and automation for user access.
Streamlining User Management:
- Identify inactive users in Confluence and Bitbucket while maintaining Jira access.
- Automatically revoke access based on login activity.
- Exclude critical admin accounts from automated deactivation.
- Schedule activity-based recertification and bulk updates.
Simplifying Access Across Platforms:
The solution enabled ACS to manage users across multiple Atlassian applications from a single interface, eliminating the need for manual updates and reducing administrative effort.
How It Works
- The system identifies inactive users in Confluence and Bitbucket based on last login.
- Access is automatically revoked while preserving Jira access for relevant users.
- Admins can define exceptions for critical accounts.
- Once configured, the automation continuously manages user access without manual intervention.
Success Outcome: Secure, Efficient, and Cost-Effective User Management
With miniOrange, ACS achieved:
- Optimized License Usage: Automated deactivation eliminated wasted licenses.
- Improved Security: Access aligned with user activity and employment status.
- Reduced Administrative Overhead: IT teams saved significant time previously spent on manual account management.
- Seamless User Experience: End-users continued working in Jira without interruptions.
About ACS
The American Chemical Society (ACS) is a leading professional association dedicated to advancing chemistry as a science, profession, and a means of solving global challenges. With thousands of members worldwide, ACS relies on Atlassian products to manage projects, collaborate effectively, and maintain operational efficiency. By implementing miniOrange Automated User Management, ACS streamlined user provisioning, enhanced security, and optimized licensing costs across its Atlassian Cloud environment.