Most JSM portal access issues are identity problems, not security ones. miniOrange SSO for JSM Customers authenticates portal-only users through Okta, Entra ID, AWS Cognito, or any IdP, controlling who gets in, which portal they land on, and their JSM organization, all from one add-on.
Stop manually creating and mapping JSM portal customers. Automatically provision them into the right Organization at login, based on email domain or IDP group.
Native JSM limits you to one IDP unless you're on Enterprise. Support multiple IDPs so clients from different companies can securely access the same portal with no conflict.
Whether your IDP supports SAML or OAuth/OIDC, we support all the protocols. Go beyond SAML-only limitations and authenticate every customer, from any identity ecosystem.
Secure sensitive service desks effortlessly. Map IDP groups and Jira organizations directly to specific JSM portals; unauthorized customers get blocked before they can even raise a ticket.
Authenticate external customers through any SAML 2.0, OAuth, or OpenID Connect identity provider. Works without an existing Guard subscription.
Customers are placed into the correct JSM organisation after successful login based on their IDP group membership or email domain. Customers land in the right JSM org automatically
Automatically map attributes from your IDP, name, department, role, or custom fields directly into JSM custom fields.
Support customers from different organisations, each authenticating through their own IDP, all on the same JSM portal.
Gate access to specific JSM portals by a customer's IDP group or Jira orgs. Only users in the mapped group can reach the corresponding portal, while unauthorized access is blocked.
The app can also support 2FA for portal-only customers via miniOrange’s in-house solution, supporting several authentication methods, including TOTP, WebAuthn, and OTP over email, etc.
miniOrange support helped us integrate the product! They were very responsive and very professional during the integration process, saved us a lot of valuable time!..
miniOrange support helped us integrate the product! They were very responsive and very professional during the integration process, saved us a lot of valuable time!..
As an SSO novice, miniOrange support was always there to guide me in integrating their tool into our ASP.NET application. The miniOrange team was very generous with their time helping me get the final configurations correct in our production environment. Thank you miniOrange!
We needed secure SSO for our external JSM customers across multiple identity providers. miniOrange made setup straightforward and support was excellent throughout rollout.
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