CGI Federal Faced Escalating Security Risks with Atlassian Crowd - miniOrange’s Client Success Story
CGI Federal struggled to secure its Atlassian suite, including Jira, Confluence, and Bitbucket, without disrupting existing workflows. miniOrange resolved this with a customized 2FA solution that integrated seamlessly with Atlassian Crowd, boosting security while preserving system integrity and user experience.
The Challenge
CGI Federal needed to enhance identity security across its Atlassian suite while preserving the stability of its existing Crowd-based authentication system.
Strengthening Security Without Disrupting Existing Atlassian Infrastructure
As a trusted IT services provider to the U.S. federal government, CGI Federal handles sensitive data across platforms like Jira, Confluence, and Bitbucket. Their existing setup relied heavily on Atlassian Crowd for centralized user authentication. However, the absence of an effective two-factor authentication (2FA) mechanism left them vulnerable to evolving security threats and compliance challenges.
The critical need was to implement robust 2FA without breaking the seamless user access or requiring architectural changes to their infrastructure. CGI Federal faced unique hurdles, including custom environment configurations and cross-product navigation issues, especially when using Jira Service Desk in conjunction with Confluence.
Customized Security Solution with miniOrange 2FA Addon
By implementing miniOrange’s 2FA solution, CGI Federal significantly increased the security of its Atlassian suite without compromising system integrity or user experience.
Custom 2FA Integration for Atlassian Crowd
To address CGI Federal’s security and infrastructure needs, miniOrange deployed a custom Atlassian Crowd 2FA. This solution introduced an additional layer of authentication to their Atlassian tools without altering the core functionality of their existing Crowd SSO system. The integration was seamless, allowing users to continue logging in through Crowd while meeting CGI Federal’s stringent security requirements.
Tailored adjustments were made for Confluence to resolve redirection issues with Jira Service Desk, and a specialized 2FA configuration was developed for Bitbucket to align with CGI Federal’s system-specific settings. The result was a powerful, flexible security enhancement delivered without disrupting workflows or compromising system integrity.
Success Outcome: Fortified Security with Zero Disruption
The implementation of miniOrange’s custom 2FA solution significantly elevated CGI Federal’s security posture across their Atlassian ecosystem. By adding an extra layer of authentication to applications like Jira, Confluence, and Bitbucket, the risk of unauthorized access was greatly reduced. The tailored integration ensured that even sensitive environments, such as Bitbucket with custom system settings, received enhanced protection without introducing complexity or downtime.
Despite the increased security measures, user experience remained smooth and uninterrupted. Employees continued accessing the Atlassian tools through Crowd as usual, with no changes to their daily workflows. Custom fixes, like resolving redirection issues between Jira Service Desk and Confluence, further optimized usability. Overall, CGI Federal achieved enterprise-grade security without compromising performance or productivity.
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About CGI Federal
CGI Federal is a leading IT and consulting services provider dedicated to serving U.S. federal government agencies. As a subsidiary of CGI Inc., it delivers secure, mission-critical solutions in areas such as cybersecurity, cloud computing, and enterprise IT modernization.