Quarterly User Access Reviews & Project Access Reviews for Jira — Closed-Loop SOC 2 / ISO 27001 Compliance

Business Challenge

Meeting SOC 2 (CC6.1, CC6.2, CC6.3) and ISO 27001 access control requirements can become difficult when your Jira environment has hundreds of users, groups, projects, and changing permissions. Running a proper user access review or project access review at that scale creates multiple challenges, such as:

• Manual Data Assembly: Spending days exporting user lists and cross-referencing settings screens to answer basic audit questions.
• The Inactive Account Gap: SCIM deprovisioning catches disabled IdP accounts but leaves employed users inactive for 60+ days, holding active project privileges.
• Unmanaged Account Exposure: Contractor emails and third-party accounts outside your verified identity domain slip past standard single sign-on governance.
• Unverified Remediation: Relying on chat messages or manual spreadsheets without verifiable proof that access was revoked.
• Forgotten Exceptions: Temporary administrative entitlements approved during migrations stay active indefinitely without expiration tracking.
• Lack of Audit Certification Records: Native Jira logs track raw settings updates but lack point-in-time certification records showing reviewer sign-offs, decisions, and timestamps.

Solution Overview

Combine Access Reviewer360 and Jira User Management to establish a continuous, audit-ready user access review and project access review process across your Atlassian Cloud environment.

Access Reviewer360 scans project roles and entitlements, traces access paths, and tracks remediation and recertification decisions in a centralized dashboard. Simultaneously, Jira User Management automates site-wide inactive account deactivation and deprovisioning based on configurable 60- or 90-day thresholds.

From identifying unmanaged contractor accounts and reviewing privileged access of admins to enforcing timed exceptions and verifying remediation via automated re-scans, you get a closed-loop system that satisfies auditors and protects your instance.

How It Works

• Continuous Inactivity Scanning: Automatically detect dormant accounts, over-privileged admins (privileged access review), external user risks, and service account governance gaps.
• Automated Scheduled Deactivation: Use SCIM/IdP provisioning through miniOrange User Management to manage the user lifecycle and deprovisioning, while configured inactivity rules help identify and deactivate inactive users.
• Unmanaged Account Cleanup: Audit contractor email domains and accounts outside SCIM scope, using group exclusions to protect core admin profiles.
• Access Path & Entitlement Investigation: Trace how a user received access through the relevant user account, group, project role, permission scheme, and project scope.
• Closed-Loop Ticket Creation: Create Jira remediation issues directly from risk findings and track resolution progress across STUB, OPEN, and RESOLVED statuses.
• Timed Exception Suppressions: Record approved temporary access with mandatory business justifications and automatic expiry dates.
• Re-Scan Verification: Run fresh scans after access changes to confirm findings disappear and validate remediation.
• Auditor-Ready Exports: Download formula-safe CSV or JSON exports detailing reviewer identities, recertification decision logs, timestamps, and active suppressions for SOC 2, ISO 27001, or SOX audits.

Conclusion

For organizations maintaining SOC 2, ISO 27001, or SOX compliance, combining Access Reviewer360 and Jira User Management delivers centralized visibility, automated inactivity enforcement and deprovisioning, and closed-loop decision tracking, empowering admins to manage user access efficiently, reduce security risks, and deliver verified, recertification-ready audit evidence on demand.