How Beyond Now Secured and Customized Jira Service Management Customer Access with miniOrange
Beyond Now, a leading digital business platform provider, strengthened authentication and access control for its Jira Service Management customer portal using miniOrange’s SAML/OAuth SSO for JSM Customers. By integrating Keycloak-based SSO, enforcing portal-level restrictions, and introducing custom dynamic forms, Beyond Now delivered a secure, flexible, and tailored customer experience.
Beyond Now’s Business Challenge
Beyond Now uses Jira Service Management as a customer-facing support portal for its external customers and partners. All customer identities were centrally managed in Keycloak, which served as the organization’s Identity Provider.
Securing External Customer Access While Preserving Flexibility
Beyond Now needed a solution that could:
- Enforce Single Sign-On (SSO) for all external customers using Keycloak
- Restrict customer access to specific JSM portals based on the roles in KeyCloak
- Prevent unauthorized portal access, after successful authentication
- Enable Jira organization mapping based on Keycloak roles.
- Provide dynamic forms in the JSM customer portal based on customer requirements.
How miniOrange Helped Solve Beyond Now’s Challenge
miniOrange implemented SAML/OAuth SSO for JSM Customers, enabling Beyond Now to securely connect its JSM customer portal with Keycloak using OAuth/OIDC.
Enforcing Keycloak SSO and Portal Restrictions for JSM Customers
The solution ensured that:
- All external customers were authenticated through Keycloak before accessing the portal
- Authentication and access control were fully centralized
After successful authentication, miniOrange enforced portal-level restrictions, ensuring customers could only view and access the portals they were authorized for.
miniOrange worked closely with the Beyond Now team to develop the dynamic forms capability.
Success Outcome: Secure, Controlled, and Customized Customer Access
With miniOrange, Beyond Now achieved a secure and scalable authentication model while significantly enhancing the JSM customer experience.
With the solution in place, Beyond Now was able to:
- Enforce SSO for all external customers using Keycloak
- Restrict portal access to only authorized customers
- Eliminate unauthorized access across customer portals
- Introduce dynamic forms tailored to business needs
- Deliver a seamless customer experience without compromising security
miniOrange’s ability to combine SSO, access control, and custom development turned Jira Service Management into a fully tailored customer engagement platform for Beyond Now.
About Beyond Now
Beyond Now is a digital business platform provider that helps enterprises accelerate digital transformation by enabling flexible monetization, customer engagement, and service management. Serving global telecommunications and digital service providers, Beyond Now relies on secure, scalable platforms to support complex customer ecosystems and business workflows.