How Porsche Slovenija Automated Customer Provisioning and Secure SSO in Jira Cloud with miniOrange
Porsche Slovenija d.d.modernized external customer access after migrating from Atlassian Data Center to Jira Cloud using miniOrange’s SAML/OAuth SSO for JSM Customers and REST API-Based User Sync app. With secure OIDC-based authentication and automated user and group provisioning from a Custom Active Directory, Porsche Slovenija streamlined customer onboarding, strengthened access control, and significantly reduced administrative overhead.
Porsche Slovenija’s Business Challenge
Following its migration from Atlassian Data Center to Jira Cloud, Porsche Slovenija needed a scalable way to manage authentication and provisioning for nearly 500 external customers accessing its Jira Service Management portal.
Securing and Automating External Customer Access After Migrating to Jira Cloud
The organization relied on a Custom Active Directory (AD) using OAuth/OIDC and required a solution that could:
- Provide a secure Single Sign-On (SSO) experience for external customers using OIDC with their existing Custom Active Directory
- Reduce the manual effort involved in onboarding and managing customer access
- Ensure customers only accessed the portals relevant to them
- Maintain accurate customer information and group assignments during synchronization
- Deliver a fully branded login experience using a custom domain
- Support status-based filtering and customer visibility controls to better manage portal users
Atlassian Cloud did not natively support this combination of requirements, particularly OIDC-based customer SSO alongside REST API-driven provisioning from a Custom AD.
How miniOrange Helped Solve Porsche Slovenija’s Challenge
miniOrange implemented a combined solution using miniOrange SAML/OAuth SSO for JSM Customers and REST API-Based User Sync. This enabled Porsche Slovenija to securely authenticate customers via OIDC while automating user and group synchronization directly from its Custom AD.
Secure Customer Authentication with OIDC
Using the SAML/OAuth SSO for JSM Customers app, miniOrange integrated Jira Service Management with Porsche Slovenija’s Custom AD using OAuth/OIDC.
The solution enabled:
- Seamless external customer authentication
- Secure SSO via OIDC protocol without requiring Atlassian Guard
- Centralized identity management through Custom AD
- Custom filters for status-based customer visibility and checks
Automated User and Group Provisioning via REST APIs
To eliminate manual onboarding and improve governance, miniOrange implemented a tailored REST API-based synchronization framework.
Key capabilities included:
- User and Group Provisioning: Automatically synchronizing users and groups from Custom AD into Jira Cloud.
- Custom Attribute Mapping: Mapping customer-specific attributes from AD to Jira during provisioning to maintain accurate user data.
- Customer-to-Portal Mapping: Automatically assigning customers to the appropriate Jira Service Management portals based on specific directory attribute values.
This automation significantly reduced administrative effort while improving access accuracy and consistency.
Success Outcome: Automated Provisioning and Secure Customer SSO at Scale
With miniOrange, Porsche Slovenija successfully transformed how external customers accessed and interacted with its Jira Service Management portal.
With miniOrange, Porsche Slovenija was able to:
- Enable OIDC-based SSO for external customers using its existing identity infrastructure
- Automate user and group provisioning from Custom AD into Jira Cloud
- Improve customer visibility and administration with custom status filters
- Reduce manual effort in customer onboarding and access management
- Implement attribute-based customer-to-portal mapping
- Improve access governance and overall security
- Deliver a branded customer login experience through a custom domain
The combined solution streamlined both authentication and provisioning workflows while improving scalability and operational efficiency.
About Porsche Slovenija d.d.
Porsche Slovenija d.d. is a leading automotive distributor responsible for importing and managing Volkswagen Group brands in Slovenia. Focused on operational excellence and digital transformation, the company leverages modern cloud platforms to deliver secure and efficient customer experiences.