Blocking Unauthorized Access & Automating Offboarding in Cloud JSM
Bajaj Allianz General Insurance was in the process of modernizing its internal systems by migrating from an on-premise ticketing platform to Jira Service Management Cloud.
As part of this transformation, they needed a way to:
- Authenticate portal users using Active Directory (AD)
- Allow only valid Entra ID users to raise support tickets
- Automatically revoke portal access if an employee left the organization
- Prevent any unauthorized access to sensitive ticket data and internal communication
How miniOrange Helped
miniOrange offered its SAML/OAuth SSO for JSM Customers plugin to tightly integrate Bajaj Allianz's Jira Service Management portal with Active Directory authentication.
Enabling SSO with Entra ID and Zero-Trust Access Control
Our team configured the SSO solution to route all customer portal logins through Active Directory.
Key aspects of the solution included:
- SSO Authentication: Users could only access the JSM portal if they were authenticated via AD.
- Instant Offboarding: Removing a user from Entra ID automatically revoked their Jira Service Management access, no manual action needed.
- Group-Based Access: Only specific Entra ID groups were allowed to raise support tickets on the portal, ensuring tighter control.
- SAML-Based Integration: The integration was handled via SAML, with Active Directory acting as the Identity Provider.
This approach ensured that only valid, authenticated users from Entra ID could access the portal, while login attempts from anyone outside the IDP were blocked.
Success Outcome: Zero-Friction Login, Zero Unauthorized Access
Bajaj Allianz achieved a seamless SSO login flow for their 17k+ users while ensuring airtight security via AD-controlled access. Admins no longer had to manually provision or de-provision users, and confidential ticket data was automatically protected from unauthorized users.
Results & Business Impact
By implementing miniOrange's AD-integrated SSO solution, Bajaj Allianz realized major operational and security wins:
- Stronger Data Security: Only AD-authenticated users could access Jira Service Management
- Automated Offboarding: Former employees lost access instantly when removed from AD
- Simplified Access Management: Entra ID became the single source of truth for login authorization
- Better User Experience: Internal users could raise tickets without remembering new credentials
About Bajaj Allianz
Bajaj Allianz General Insurance is a joint venture between Bajaj Finserv Limited and Allianz SE. As one of India's largest private insurers, it operates across 1100+ towns and cities, offering comprehensive insurance and financial services to both individuals and corporate clients.