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SSO Integration in Helpdesk with Okta and Azure

You can now allow External Customers to login into Jira Service Management (previously Jira Service Desk or JSD) via SSO! SSO Integration with Helpdesks allows you to use your existing IDP to sign into Jira Service Management (Jira Service Desk or JSD) and it also supports multiple IDP's.

Download And Installation

  • Log into your Jira instance as an admin.
  • Navigate to the settings and Click on Apps.
  • Locate SSO integration with Helpdesks.
  • Click on free trial to begin a new trial SSO integration with Helpdesks.
  • On menu bar click on Apps. Locate SSO integration with Helpdesks to start configuring SSO for customers.

Step 1: Get metadata from miniOrange

  • Login to miniOrange Admin Dashboard
  • Go to Identity Providers and click on Add Identity Provider button from top right corner.
    • miniOrange add identity provider
  • Click on Click here link from the alert box.
    • miniOrange Get Metadata
  • Now, click on Show Metadata Details under FOR SP - INITIATED SSO heading. You can use the following metadata details to add an app inside your IDP.
    • miniOrange Metadata Details

Step 2: Connect Okta with miniOrange

Follow the steps below to configure Okta as an Identity Provider

a. Create an app inside Okta

  • Log into Okta Admin Console. For developer account, switch to Classic UI to configure app.
  • Go to the Application from the left menu and then click on Create App Integration.
    • SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,Add New Application into Okta
  • Select SAML 2.0 as Sign on method.
  • Click on Create.
    • SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,Create New SAML 2.0 Application
  • In General Settings, enter App Name and click on Next.
  • In SAML Settings, enter the following:
    • SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,Fill Service Providers Details
    Please follow step 1. Get metadata from miniOrange to get Service Provider details.
    Single Sign On URL Enter ACS (AssertionConsumerService) URL from the Service Provider info tab of the module.
    Audience URI (SP Entity ID) Enter SP Entity ID / Issuer from the Service Provider info (or SP Information) tab of the module.
    Default Relay State Enter Relay State from the Service Provider info tab of the module.
    Name ID Format Select E-Mail Address as a Name Id from dropdown list.
    Application Username Okta username.
  • Configure Attribute Statements and Group Attribute Statement (Optional).

  1. For Name, enter "firstName" and select user.firstName from the value dropdown.

  2. For Name, enter "lastName" and select user.lastName from the value dropdown.

  3. For Name, enter "Email" and select user.email from the value dropdown.

  4. For Name, enter "groups" and select Matches regex from the Filter dropdown and enter ".*"

    5. SAML Single Sign On (SSO) using Okta Identity Provider,Okta SSO Login, Attribute And Group Mapping

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login, Assigning Groups/People

  • After creating and configuring the app go to the Assignment Tab in Okta.
  • Here we select the peoples and groups you want to give access to log in through this app. Assign this to the people/group you would to give access to.
    • SAML Single Sign On (SSO) using Okta Identity Provider,Okta SSO Login, Assign App to People and Groups
  • After assigning the people/groups to your app, go to Sign On tab.
  • Click on View Setup Instructions to get the SAML Login URL (Single Sign on URL), Single Logout URL, IDP Entity ID and X.509 Certificate. You will need this to configure the Service Provider.
    • SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link

b. Add Okta as IDP in miniOrange

Please follow step 4. Configure IDP inside miniOrange to configure Identity Provider inside miniOrange.

Step 3: Connect Azure AD with miniOrange

a. Create an app inside Azure AD

  • Log in to Azure AD Portal
  • Select ⇒ and Azure Active Directory ⇒ Enterprise Applications.

    • Single Sign On(SSO)using Azure AD, SAML SSO enterprise application
  • Click on Create your own application. Then enter the name for your app, select the Integrate any other application you don't find in the gallery checkbox and click on Create button

    • Single Sign On(SSO)using Azure AD, Azure AD SAML SSO new application
  • Click on Set up Single sign-on.

    • Single Sign On(SSO)using Azure AD,Azure AD SAML SSO - set up single sign on
  • The next screen presents the options for configuring single sign-on. Click on SAML.

    • Single Sign On(SSO)using Azure AD, Azure AD SAML SSO select saml
  • Edit the option 1 :Basic SAML Configuration to configure plugin endpoints.
  • Enter the SP Entity ID for Identifier and the ACS URL for Reply URL from Service Provider Info tab of the plugin.

    • Single Sign On(SSO)using Azure AD, Azure AD SAML configuration
    Please follow step 1. Get metadata from miniOrange to get Service Provider details.
  • Click on Save icon.
    • Single Sign On(SSO)using Azure AD, SSO save window
  • By default, the following Attributes will be sent in the SAML token. You can view or edit the claims sent in the SAML token to the application under the User Attributes & Claims tab.
  • You can add attribute using Add new claim
    • Single Sign On(SSO)using Azure AD, user attributes claims
  • You can add group attribute claim using Add a group claim
    • Single Sign On(SSO)using Azure AD, add a group claim
  • Copy App Federation Metadata Url from setup tab.

    • Single Sign On(SSO)using Azure AD,federation metadata URL
  • Click on User and groups from the applications left-hand navigation menu. The next screen presents the options for assigning the users/groups to the application.

    • Single Sign On(SSO)using Azure AD, user and groups

b. Add Azure AD as IDP in miniOrange

Please follow step 4. Configure IDP inside miniOrange to configure Identity Provider inside miniOrange.

Step 4: Configure IDP inside miniOrange

  • Login to miniOrange Admin Dashboard
  • Go to Identity Providers and click on Add Identity Provider button from top right corner.
    • miniOrange add identity provider
  • Enter the following details and click on Save button.
    • IDP Name Enter IDP name here.
    IDP Entity ID Enter IDP Entity ID / Issuer ID from the Identity Provider info.
    SAML SSO Login URL Enter Single Sign On url provided by Identity Provider.
    X.509 Certificate Enter the cetificate provided by Identity Provider.
    Please make sure that you enable the options Enable for EndUser Login and Show IdP to Users
  • Click on Save button.

Step 5: Configure Helpdesk SSO with miniOrange

a. Get metadata from Helpdesk SSO

  • In your Jira Cloud instance, click on the Apps drop-down menu and select SSO Integration with Helpdesk.
  • Go to SP Configuration tab. Here you can access the metadata information to configure IDP.
    • SAML Single Sign On (SSO) helpdesk sso metadata

b. Create an app inside miniOrange

  • Login into miniOrange Admin Console.
  • Go to Apps and click on the Add Application button.
    • SAML Single Sign On (SSO) miniOrange add app
  • Then click on SAML/WS-FED app.
    • SAML Single Sign On (SSO) miniOrange choose saml app
  • Enter details copied from Helpdesk SSO add-on and click on Save.
    • Please make sure to enable Sign Response and Sign Assertion while adding an app.
    SAML Single Sign On (SSO) miniOrange add app details

c. Add miniOrange as IDP in Helpdesk SSO

  • In miniOrange Admin Dashboard, go to Apps from the left sidebar. Click on the Select dropdown next to your created app.
    • SAML Single Sign On (SSO) miniOrange app metadata details
  • Click on Show Metadata Details under the section INFORMATION REQUIRED TO AUTHENTICATE VIA EXTERNAL IDPS. You will need these metadata details in order to configure Helpdesk SSO add-on.
    • SAML Single Sign On (SSO) miniOrange app metadata IDP details
  • Import metadata details or manually enter inside the helpdesk add-on.
    • SAML Single Sign On (SSO) miniOrange helpdesk import metadata
    By default, this setup will redirect the user to the default IDP. To display the IDP selection page to users, follow below steps.
  • Access the App Metadata in miniOrange and copy the SAML Login URL.
    • SAML Single Sign On (SSO) miniOrange helpdesk multiple idp url
  • In the helpdesk add-on, click on the IDP Configuration tab, and then replace the Single Sign On URL with the SAML Login URL copied previously.
  • click on Save button. You will be able to see below page while performing sso.
    • SAML Single Sign On (SSO) miniOrange helpdesk select multiple idps

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