Jira Service Management SSO for - SSO Integration with Helpdesk

You can now allow External Customers to login into Jira Service Management (previously Jira Service Desk or JSD) via SSO! Integration with various customer portals like Atlassian Service Management and access tickets with the help of SSO Integration with Helpdesks.

Download And Installation

Log into your Jira instance as an admin.
Navigate to the settings and Click on Apps.
Locate SSO integration with Helpdesks.
Click on free trial to begin a new trial SSO integration with Helpdesks.
On menu bar click on Apps. Locate SSO integration with Helpdesks to start configuring SSO for customers.

Part 1: SAML SSO Setup

Step 1. Setup JSM SSO as Service provider

You will need to create an application on your IDP for JSM SSO. As an example, let's take Okta as an IDP. As per your needs, you can choose any IDP.

SAML Single Sign On (SSO) using Okta Identity Provider,Okta SSO Login Configuring Okta as IdP

Log into Okta Admin Console. For developer account, switch to Classic UI to configure app.
Go to the Application from the left menu and then click on Create App Integration.

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,Add New Application into Okta

Select SAML 2.0 as Sign on method.
Click on Create.

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,Create New SAML 2.0 Application

In General Settings, enter App Name and click on Next.
In SAML Settings, enter the following:

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,Fill Service Providers Details

Single Sign On URL	Enter ACS (AssertionConsumerService) URL from the SP Configuration tab of the module.
Audience URI (SP Entity ID)	Enter SP Entity ID / Issuer from the SP Configuration tab of the module.
Name ID Format	Select E-Mail Address as a Name Id from dropdown list.
Application Username	Okta username.

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login, Assigning Groups/People

After creating and configuring the app go to the Assignment Tab in Okta.
Here we select the peoples and groups you want to give access to log in through this app. Assign this to the people/group you would to give access to.

SAML Single Sign On (SSO) using Okta Identity Provider,Okta SSO Login, Assign App to People and Groups

After assigning the people/groups to your app, go to Sign On tab.
Click on View Setup Instructions to get the SAML Login URL (Single Sign on URL), Single Logout URL, IDP Entity ID and X.509 Certificate. You will need this to configure the Service Provider.

SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link

Step 2. Configure your Identity Provider in JSM SSO

A. By Metadata URL :

Click on Import from Metadata tab.
Enter IDP name.
Enter IDP metadata URL: Enter your metadata URL
Click Import

B. Manual Configuration :

To configure the IDP manually, you will need to have the following details from your IDP's metadata.

IDP Entity ID
Single Sign On URL
Single Logout URL
X.509 Certificate

Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.

Part 2: Integrate Atlassian HelpDesk with JSM SSO

Click on the Configure API Token and configure the Service Account API token with the email.

It is suggested to have admin permissions to service Account.

After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.