SAML SSO for JSM Customers using miniOrange as IDP

You can now allow External Customers to login into Jira Service Management (previously Jira Service Desk or JSD) via SSO! Integration with various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.

Download And Installation

  • Log into your Jira instance as an admin.
  • Navigate to the settings and Click on Apps.
  • Locate SAML SSO for JSM Customers.
  • Click on free trial to begin a new trial SAML SSO for JSM Customers.
  • On menu bar click on Apps. Locate SAML SSO for JSM Customers .

Step 1: Set Up miniOrange as Identity Provider

    Single Sign On using miniorange, miniorange SSO Login  Creating App in miniOrange

      • Go to miniOrange Admin console https://login.xecurify.com/moas/login and login with your miniOrange credentials.
      • From the left menu, go to Apps.
        • miniOrange-SAML-SSO-Manage-Apps
      • Click on Add Applicaton button.
        • miniOrange-SAML-SSO-Add-Application
      • In Choose Application Type click on Create App button in SAML/WS-FED application type.
        • miniOrange-SAML-SSO-Search-Application-Name
      • In the next step, search for your application from the list, if your application is not found. Search for "custom" and you can set up your app via Custom SAML App.
      • Method 1: Manual Configuration
        • Enter the following the textboxes:
          • Custom Application Name App name you like to provide.
          SP Entity ID or Issuer Enter SP Entity ID / Issuer from Service Provider Info tab of the plugin
          ACS URL Enter ACS (Assertion Consumer Service) URL from Service Provider Info tab of the plugin
          Single Logout URL Enter Single Logout URL from Service Provider Info tab of the plugin
      • Method 2: Import SP Metadata:
        • You can also import SP metadata to configure your app.
        • Click on Import SP Metadata button.
        • Enter your Custom Application Name in App Name text box.
        • Upload plugin metadata in form of text, File or URL and Click Import.
          • SAML Single Sign On (SSO) using miniOrange Identity Provider, miniorange SSO Login,Import SP Metadata using URL, Text or File
      • Name ID Setup And Attribute Mapping :
        • Enter the attribute name with which you want to log in your application in NameID field.. eg.Username, Email etc.
        • Enter name ID format such as emailAddress, nameid etc. in Name ID Format.
        • Attributes can be mapped using Add Attribute tab.
        • Add attributes such as first name, last name, group Name, etc.with its corresponding value as per shown in image.
        • Multiple attributes can be added using icon
          • SAML Single Sign On (SSO) using miniOrange Identity Provider, miniorange SSO Login, Attribute Mapping
      • Select Default from the Group Name dropdown.
      • Enter Policy Name you would like to provide.
      • Select Password from the Login Method Dropdown.
      • Click on Save to add the App.
        • SAML Single Sign On (SSO) using miniOrange Identity Provider, miniorange SSO Login, Add policy for SP application
      • Navigate to Apps Manage Apps.
      • Click on the metadata link against your app.
      • Download the Metadata XML File or note down the given information and keep it handy to configure the add-on.
      • You can also provide Metadata URL in plugin settings.
        • SAML Single Sign On (SSO) using miniOrange Identity Provider, miniorange SSO Login, Download IDP Metadata

Step 2: Setup JSM as Service provider

  • Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.
    • SSO for JSM Customers using ADFS as OAuth Provider | add identity provider
  • Select SAML and click on the next button.
    • SSO for JSM Customers using ADFS as OAuth Provider | select protocol
    A. By Metadata URL :

  • Click on Import IDP Metadata.
    • SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link
  • Enter IDP name.
  • Choose IDP metadata URL / File: Enter your metadata URL / File
  • Click Import
    • SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link
B. Manual Configuration :

To configure the IDP manually, you will need to have the following details from your IDP's metadata.

  • IDP Entity ID
  • Single Sign On URL
  • Single Logout URL
  • X.509 Certificate
    • SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link

    Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.

    Step 3: Integrate Atlassian HelpDesk with JSM SSO

    • Click on the Configure API Token and configure the Service Account API token with the email.
      • It is necessary to have admin permissions for the service account.
      SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link
    • After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.
      • SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link
    • Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.