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SAML SSO for JSM Customers using Bitium as IDP

You can now allow External Customers to login into Jira Service Management (previously Jira Service Desk or JSD) via SSO! Integration with various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.

Download And Installation

  • Log into your Jira instance as an admin.
  • Navigate to the settings and Click on Apps.
  • Locate SAML SSO for JSM Customers.
  • Click on free trial to begin a new trial SAML SSO for JSM Customers.
  • On menu bar click on Apps. Locate SAML SSO for JSM Customers .

Step 1. Setup Bitium as Identity Provider

      Follow these steps to configure Bitium as an Identity Provider using SAML 2.0 Single Sign On protocol.

    • Login as an administrator in Bitium
    • Once you have logged into your Bitium Admin portal, click on the Manage "your organization"
    • Click on Manage Apps
    • In the top right corner, click on Add More Apps. You'll see a search box, so search for ?custom_app? and add the app to your Bitium account.
    • Click Single Sign-On tab and select SAML Authentication.
    • Copy over into the following information for configuring the add-on:
        1) Entity ID
        2) Login URL
        3) Logout URL
        4) X.509 Certificate
        5) Metadata URL
    • Paste information from SP Info tab in the plugin into Bitium
    • Click Save in the application provider
    • Click Save Changes in Bitium

Step 2. Setup JSM as Service provider

A. By Metadata URL :

  • Click on Import from Metadata tab.
  • Enter IDP name.
  • Enter IDP metadata URL: Enter your metadata URL
  • Click Import
  • SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link
B. Manual Configuration :

To configure the IDP manually, you will need to have the following details from your IDP's metadata.

  • IDP Entity ID
  • Single Sign On URL
  • Single Logout URL
  • X.509 Certificate
SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link

Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.

Step 3: Integrate Atlassian HelpDesk with JSM SSO

  • Click on the Configure API Token and configure the Service Account API token with the email.
  • It is necessary to have admin permissions for the service account.
    SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link
  • After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.
  • SAML Single Sign On (SSO) using Okta Identity Provider, Okta SSO Login,IDP Metadata Link
  • Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.

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