Automated User Management for PTC
PTC simplifies user access with smart, scalable automation.
Contact UsCrowd Automated User Management
Automate user cleanup, cut costs — no manual work needed
100%
Secure Authentication
54+
Integrated Add-Ons
About the Company
PTC is a global technology leader specializing in software solutions that enable digital transformation across industries. Its portfolio includes cutting-edge tools for Product Lifecycle Management (PLM), Computer-Aided Design (CAD), the Internet of Things (IoT), and Augmented Reality (AR).
By connecting people, processes, and products, PTC helps engineering and manufacturing teams accelerate innovation, improve efficiency, and drive smarter decision-making.
The Challenge
With thousands of users spread across Jira and Confluence, PTC encountered several operational challenges in managing user access efficiently. Their key pain points included:
- Identifying and deactivating inactive users at scale to optimize Crowd licensing and reduce overhead.
- Reactivating users seamlessly when access was needed again—without relying on manual admin tasks.
- Striking the right balance between license efficiency and a smooth user experience, especially across large, distributed teams.
How did miniOrange help?
Crowd Automated User Management
To address PTC’s user management challenges, miniOrange implemented a streamlined and automated solution that significantly reduced manual overhead while improving license efficiency. Key features included:
- Bulk User Deactivation: Enabled PTC admins to quickly identify and deactivate users who had been inactive for a defined period—freeing up valuable licenses and tightening access control.
- Automatic Reactivation on Login: Automatically reactivated users in Crowd the moment they attempted to log into Jira or Confluence, eliminating the need for manual intervention.
- Activity-Based User Management: Incorporated smart filters based on last login date and user status to drive informed, automated decisions around user deactivation and reactivation.
How did it benefit PTC?
- Maximized License Utilization: Inactive users were systematically deactivated, ensuring optimal use of Crowd, Jira, and Confluence licenses—resulting in significant cost savings.
- Instant, Hassle-Free Reactivation:Users were automatically reactivated upon login, reducing support ticket volume and enabling smooth transitions for returning team members.
- Lower Administrative Burden: With user management fully automated, IT teams no longer had to handle manual reactivation requests—freeing up valuable time and resources.
- Smart, Adaptive Access Control: PTC maintained a secure, dynamic system that flexibly responded to user activity—deactivating dormant accounts and restoring access instantly when needed.
The solution delivered measurable improvements across both operational efficiency and user experience:
By implementing miniOrange’s Automated User Management for Crowd, PTC transformed its approach to user lifecycle management. The combination of automated bulk deactivation and seamless login-based reactivation struck the perfect balance between security, cost control, and user convenience.
This solution enabled PTC to focus more on innovation and product delivery while maintaining efficient and scalable user access across its Atlassian ecosystem
