Effortless User & Group Management: T-Mobile’s SCIM Success Story
T-Mobile struggled with time-consuming manual user management in Jira, leading to inefficiencies, security risks, and rising license costs. miniOrange resolved this by integrating SCIM provisioning with Azure AD, automating access control and streamlining user lifecycle management.
The Challenge
T-Mobile, a leader in wireless innovation, faced significant challenges in managing user provisioning and access control for Jira.
Manual User Management Draining IT Resources
The core challenge lay in the absence of a SCIM integration between Microsoft Entra ID (Azure AD) and Jira, forcing the IT team to rely on manual processes for provisioning and deprovisioning users. This approach was not only time-consuming but also prone to human error, impacting operational efficiency and user access accuracy.
Without automation, inactive users continued to consume Jira licenses, inflating costs unnecessarily. Additionally, the lack of centralized group management created inconsistencies in access control across teams. These inefficiencies led to elevated administrative overhead and posed security risks, making it clear that a scalable, automated solution was urgently needed.
Solutions We Provided to T-Mobile
To simplify and secure user and group management in Jira, T-Mobile implemented miniOrange's Jira SCIM User Management App.
SCIM Provisioning & SSO Connectors for Jira
Our Jira SCIM/User Sync app automated user and group provisioning, ensuring accurate, real-time synchronization of user access based on changes in Azure AD. With features like license optimization through automatic deactivation of inactive users, manual group mapping for precise role assignments, and full compatibility with Atlassian SSO via OpenID Connect, the solution streamlined user lifecycle management while significantly reducing administrative effort and security risks.
Success Outcome: Streamlined Provisioning and Enhanced Security
With miniOrange’s SCIM User Management solution in place, T-Mobile achieved fully automated user and group synchronization between Azure AD and Jira. This eliminated manual onboarding and offboarding tasks, significantly reducing administrative overhead and the potential for human error. IT operations became more agile, and access control across the organization became more consistent and reliable.
The solution also brought measurable cost savings by automatically deactivating inactive users, ensuring that Jira licenses were used efficiently. Combined with secure authentication via Atlassian SSO, T-Mobile now benefits from a unified, secure, and scalable user management system that enhances operational efficiency while supporting compliance and governance goals.
About T-Mobile
T-Mobile is a leading U.S.-based wireless network operator known for its innovative approach to mobile communication and customer-centric services. Serving millions of users nationwide, T-Mobile continually invests in advanced technologies to streamline operations and enhance digital infrastructure.