Customer Success Story: Optimizing Single Sign-On for Airtel Africa

Customer Success Story: Optimizing Single Sign-On for Airtel Africa

miniOrange x Airtel Africa

Background - Airtel Africa

Airtel Africa is a leading telecommunications company operating across multiple African countries. With a strong presence in regions such as Nigeria, Kenya, Tanzania, and Rwanda, they offer a wide range of telecommunications services, including mobile voice, data, and digital services. As one of the prominent players in the African telecommunications industry, Airtel Africa plays a crucial role in connecting millions of people, businesses, and communities, driving economic growth and societal development across the continent.


Airtel was looking for an SSO solution for their Atlassian environments. During our discovery call we encountered difficulties with their Single Sign-On (SSO) implementation, particularly within their proxy environment. The SAML response from their Identity Provider (IDP) was missing essential parameters, disrupting access to crucial platforms like Jira, Confluence, and Bitbucket.


miniOrange provides best-in-class SSO functionality for Atlassian applications and allows you to connect to any SAML 2.0 Identity Provider securely. Since Airtel’s environment was unique, a thorough analysis of their environment was conducted to implement an optimized solution . During our discovery, we identified that the missing parameter "IDP_ID" in the SAML response was causing the issue. To resolve this, the miniOrange SAML SSO plugin was customized to fetch the "IDP_ID" directly from the URL.

This tailored solution seamlessly integrated with their infrastructure, ensuring smooth SSO functionality within the proxy environment.

Additional Support:

Beyond addressing the immediate SSO challenge, miniOrange provided ongoing assistance to Airtel Africa. This included optimizing audit logs and facilitating certificate renewals, enhancing the overall reliability and security of their systems.

  • Implementation of the customized SAML SSO solution led to significant enhancements in Airtel Africa's SSO performance
  • Seamless access to essential platforms such as Jira, Confluence, and Bitbucket was provided, fostering increased productivity and collaboration among teams
  • miniOrange's ongoing support resulted in the optimization of audit logs and streamlined certificate renewals, enhancing the overall reliability and security of Airtel Africa's systems
  • Airtel Africa experienced tangible improvements in SSO functionality, driving efficiency and facilitating smoother operations across the organization

The successful collaboration between Airtel Africa and miniOrange underscores the effectiveness of tailored solutions in addressing specific challenges and driving organizational success. We are committed to delivering tailored solutions that address our clients' specific challenges and drive their success. We are proud to have played a key role in optimizing Airtel Africa's SSO functionality and look forward to supporting them in future endeavors.

Jira Single Sign On

Your needs, Our solution:

Let's embark on a discovery call to explore how we can address your needs. Reach out to us at +1 978 658 9387 or email your inquiries to We're eager to discuss how we can move forward together.