Munich RE Digital Partners Transforms Customer Portal Access
Munich RE Digital Partners, a global leader in insure-tech partnerships, empowers digital distributors with technology-driven insurance solutions. To improve customer experience and reduce administrative overhead, Munich RE Digital sought a way to streamline external customer authentication and access management for its Jira Service Management (JSM) portals. With miniOrange, they achieved secure SSO, automated customer-to-organization mapping, and dynamic portal access control, all while enhancing security and operational efficiency.
Munich RE Business Challenge
Munich RE Digital Partners faced two major hurdles in managing customer access to its JSM portals. They required a streamlined, automated solution that reduced administrative effort while ensuring strict access control.
Secure Authentication & Portal Management
- External Customer Authentication: Customers needed to be authenticated through Azure AD before accessing JSM.
- Manual Organization & Portal Mapping: Administrators had to manually assign customers to organizations and map organizations to portals, a process that was time-consuming and error-prone given the scale of users and portals involved.
miniOrange Solution: Streamlined SSO & Access Control
miniOrange delivered a tailored solution by customizing its SAML/OAuth SSO for JSM Customers plugin.
Key Features Implemented:
- SSO Enforcement for JSM Customers: Customers authenticate via Azure AD before accessing the JSM portal, ensuring secure and seamless login.
- Organization Mapping: Domains and IdP groups are linked to specific JSM organizations. Customers are automatically added or removed based on these mappings, eliminating manual intervention.
- Portal Access Mapping: Administrators can map portals to JSM organizations/IdP groups, ensuring customers only access the portals relevant to them.
How It Works
- A customer clicks on a dedicated login link provided by the miniOrange portal.
- They are redirected to Azure AD for authentication.
- On successful login, miniOrange retrieves the user’s domain and group details.
- The Organization Mapping service automatically assigns the user to the correct JSM organization.
- The Portal Access Mapping service grants access only to the portals based on the mapped JSM organization/IDP group for the customer.
This automated process ensured end-to-end security, accuracy, and efficiency.
Business Impact & Results
With miniOrange, Munich RE Digital Partners transformed its authentication and customer management processes:
- Streamlined User Management: Automated customer assignment to organizations saved hours of manual work for admins.
- Efficient Access Management: The app automatically provides or removes portal access for users based on their Jira organization or IDP group, reducing admin effort.
- Protected Data & Privacy: Sensitive information is secured, and data privacy is maintained through enforced rules.
- Improved Customer Experience: Simplified login and tailored portal access led to smoother interactions and faster ticket creation.
About the Client
Munich RE Digital Partners is a global enabler of digital-first insurance solutions. Combining Munich RE’s financial strength with agile, technology-driven delivery, Digital Partners supports insurtechs and digital distributors with capacity, product expertise, analytics, and operational excellence to build next-generation insurance experiences.