Secure Authentication & Portal Management
- External Customer Authentication: Customers needed to be authenticated through Azure AD before accessing JSM.
- Manual Organization & Portal Mapping: Administrators had to manually assign customers to organizations and map organizations to portals, a process that was time-consuming and error-prone given the scale of users and portals involved.
miniOrange Solution: Streamlined SSO & Access Control
miniOrange delivered a tailored solution by customizing its SAML/OAuth SSO for JSM Customers plugin.
Key Features Implemented:
- SSO Enforcement for JSM Customers: Customers authenticate via Azure AD before accessing the JSM portal, ensuring secure and seamless login.
- Organization Mapping: Domains and IdP groups are linked to specific JSM organizations. Customers are automatically added or removed based on these mappings, eliminating manual intervention.
- Portal Access Mapping: Administrators can map portals to JSM organizations/IdP groups, ensuring customers only access the portals relevant to them.
How It Works
- A customer clicks on a dedicated login link provided by the miniOrange portal.
- They are redirected to Azure AD for authentication.
- On successful login, miniOrange retrieves the user’s domain and group details.
- The Organization Mapping service automatically assigns the user to the correct JSM organization.
- The Portal Access Mapping service grants access only to the portals based on the mapped JSM organization/IDP group for the customer.
This automated process ensured end-to-end security, accuracy, and efficiency.
Business Impact & Results
With miniOrange, Munich RE Digital Partners transformed its authentication and customer management processes:
- Streamlined User Management: Automated customer assignment to organizations saved hours of manual work for admins.
- Efficient Access Management: The app automatically provides or removes portal access for users based on their Jira organization or IDP group, reducing admin effort.
- Protected Data & Privacy: Sensitive information is secured, and data privacy is maintained through enforced rules.
- Improved Customer Experience: Simplified login and tailored portal access led to smoother interactions and faster ticket creation.
About the Client
Munich RE Digital Partners is a global enabler of digital-first insurance solutions. Combining Munich RE’s financial strength with agile, technology-driven delivery, Digital Partners supports insurtechs and digital distributors with capacity, product expertise, analytics, and operational excellence to build next-generation insurance experiences.