You can now allow External Customers to login into Jira Service Management (previously Jira Service Desk or JSD) via SSO! Integration with various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.
All the information required to configure the Oracle Enterprise Manager as IDP i.e. plugin’s metadata is given in the Service Provider Info tab of the miniOrange plugin.
To configure the IDP manually, you will need to have the following details from your IDP's metadata.
Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.