How Collins Aerospace Automated User Management with miniOrange
Collins Aerospace, a global leader in aerospace and defense technology, optimized its Atlassian ecosystem by automating user deactivation, license management, and reporting using the miniOrange Crowd Automated User Management App. This automation improved efficiency, enhanced visibility, and significantly reduced administrative overhead.
Collins Aerospace’s Business Challenge
Manual License and User Management Slowing Down Efficiency
As a major player in aerospace systems, Collins Aerospace relies heavily on Atlassian applications such as Jira, Confluence, and Crowd for collaboration and project management across its engineering and operations teams.
Over time, maintaining accurate user activity and license data across these applications became increasingly complex. The key challenges included:
- Identifying and deactivating inactive users based on login activity.
- Removing inactive users from licensed groups while preserving access for certain exceptions.
- Exporting and analyzing filtered user data for audits, compliance, and reporting.
These manual tasks required significant administrative time and posed a risk of license waste, inflated costs, and reduced visibility into actual user activity. Collins Aerospace needed an automated and transparent approach to manage user accounts and licenses efficiently.
How miniOrange Helped Solve Collins Aerospace’s Challenge
Automating Deactivation, License Optimization, and Reporting
To address these challenges, miniOrange implemented its Crowd Automated User Management App, an advanced automation tool designed to streamline user and license management within Atlassian environments.
The tailored solution delivered the following capabilities:
- Automated Deactivation of Inactive Users : The system automatically identifies and deactivates users who haven’t logged in within a specified period, eliminating the need for manual intervention and ensuring up-to-date user access records.
- Smart Licensed Group Removal with Exceptions : Inactive users were automatically removed from licensed groups, helping Collins Aerospace reclaim unused licenses. The solution also supported exception handling, ensuring specific users retained access as needed.
- Advanced Data Export and Filtering : The app enabled detailed export of filtered user data for compliance audits and activity analysis. This improved transparency and empowered administrators with actionable insights.
Success Outcome: Smarter License Management and Greater Operational Efficiency
With the miniOrange Crowd Automated User Management App, Collins Aerospace successfully reduced manual administration, improved visibility into user activity, and optimized their Atlassian license usage, all while maintaining control and compliance.
Key Results Achieved:
- Enhanced Efficiency: Automation replaced repetitive manual tasks, freeing IT teams for strategic projects.
- Optimized License Utilization: Deactivated inactive accounts helped reclaim and repurpose unused licenses.
- Improved Transparency: Filtered exports and activity logs provided clear insights into user behavior and license usage.
- Policy-Driven Management: Exception handling ensured flexibility while maintaining automation consistency.
The result was a simplified, secure, and scalable user management process that aligned perfectly with Collins Aerospace’s enterprise operational standards.
About Collins Aerospace
Collins Aerospace, a subsidiary of RTX (formerly Raytheon Technologies), is a global leader in aerospace systems, avionics, and mission-critical technologies for commercial and defense sectors. With a legacy of innovation and a focus on reliability, Collins Aerospace serves clients across the aviation, military, and government industries, delivering advanced systems that power the future of flight.