2FA Success Story: How miniOrange Secured UTAH’ Atlassian Apps with MFA
UTAH Information service GmbH strengthened their Atlassian security with miniOrange’s customizable 2FA solution—designed for diverse user needs, multilingual support, and flexible authentication methods. The result? Seamless, secure access for users and total control for administrators.
The Challenge
UTAH Information service GmbH, a mid-sized IT services provider, faced significant challenges in implementing robust multifactor authentication (MFA) for their Atlassian suite.
Making Security Accessible and Trustworthy for All Users
UTAH Information service GmbH serves a multilingual client base, many of whom are non-native English speakers. This made it difficult to provide clear and accessible instructions for setting up two-factor authentication (2FA), leading to confusion and delays in adoption. UTAH needed a solution that could communicate security steps effectively across multiple languages without overwhelming users.
At the same time, UTAH wanted to offer users the flexibility to choose their preferred 2FA method—whether SMS, email OTP, mobile authenticator, or hardware token—balancing strong security with user convenience. However, user hesitation around the credibility of 2FA prompts further complicated rollout efforts. Building trust in the authentication process was critical to driving adoption and maintaining a secure user environment.
The Solution: miniOrange's Customizable MFA Platform
To address UTAH’s multilingual and user-centric authentication needs, miniOrange deployed its advanced Two-Factor Authentication (2FA) solution tailored for Atlassian applications. The solution offered flexibility, clarity, and control—without compromising security.
Customizable 2FA Experience Built for Diverse Users
miniOrange's 2FA plugin enabled UTAH to offer a wide range of authentication methods, including mobile authenticators, OTPs via SMS and email, YubiKey hardware tokens, and WebAuthn (FIDO2). This variety empowered users to choose a method that best suited their workflow and comfort level, driving higher adoption across the organization.
The solution also addressed UTAH’s multilingual challenge through fully customizable user interfaces. Admins could tailor the 2FA setup pages with company branding, translated instructions, and consistent theming.
Stronger Security, Smarter Experience: UTAH’s 2FA Transformation
With miniOrange’s 2FA solution in place, UTAH achieved a significant leap in both security and user satisfaction. The ability to deliver setup instructions in multiple languages allowed users to self-configure their 2FA settings with ease, eliminating dependency on support teams. Customizable authentication pages—branded and localized—instilled trust in every login attempt, helping users confidently identify legitimate prompts and reducing the risk of phishing or misuse.
UTAH’s administrators benefited from the flexibility to preview and test every customization before deployment, ensuring smooth rollouts without unexpected errors. The simplified 2FA setup process, combined with robust protection mechanisms, enabled UTAH to secure its Atlassian environment without creating friction for end users. The result was a seamless balance between usability and enterprise-grade security—driving high adoption and reducing vulnerabilities across the board.
About UTAH
UTAH GmbH & Co. KG is a mid-sized IT services provider based in Germany, specializing in digital infrastructure and application management. With a diverse client base across Europe, UTAH delivers tailored technology solutions that prioritize efficiency, security, and multilingual support.