Business Challenge
Organizations implementing Two-Factor Authentication (2FA) for their Atlassian suite often struggle to onboard diverse user groups smoothly.
Key issues include:
- Flexible Authentication Options:Enterprises need the flexibility to allow users to select their preferred authentication method.
- Multilingual 2FA Setup: Ensuring a smooth 2FA setup for global teams requires clear instructions in multiple languages, reducing confusion and support requests for non-English-speaking users.
- Trust & Credibility of 2FA Prompts: Users are more likely to trust authentication prompts that reflect their organization's branding, reducing confusion and enhancing security confidence.
Solution Overview
To solve these challenges, we deployed a customizable, multilingual 2FA solution designed to meet the needs of global enterprises. The solution empowers organizations to:
- Offer 2FA instructions in multiple languages
- Allow users to choose from various authentication methods
- Customize the look and feel of 2FA pages to reflect corporate branding
This approach enhances security while improving the user experience and increasing adoption across diverse teams.
How It Works
1. Multilingual 2FA Setup for Global Teams:
- Provide 2FA setup and authentication instructions in multiple languages, ensuring clarity and ease of use for global teams.
- Empower non-English-speaking users to configure 2FA independently, minimizing IT support requests and streamlining the onboarding process.
2. Flexible Authentication Method Selection
- Enables users to select their preferred 2FA method, balancing security with convenience.
- Supports multiple authentication options such as TOTP, Push Notifications, Backup Codes, and Hardware Tokens, catering to diverse user preferences.
- Ensures that organizations can implement 2FA without disrupting workflow, improving user adoption and compliance.
3. Customizable & Preview-Enabled 2FA Authentication Pages
- Administrators can fully customize authentication pages to align with corporate branding, enhancing user trust.
- Branding elements such as company name, logo, and custom messages can be added to reassure users that 2FA prompts are legitimate.
- A preview feature allows IT teams to review the branded 2FA interface before it goes live, ensuring a polished and clear user experience.
- Reduces confusion and miscommunication by ensuring that users only see verified and properly formatted authentication prompts.
Key Benefits
Improved User Adoption:
Multilingual support makes it easy for international teams to configure 2FA, reducing errors and support overhead.
Enhanced Security with User Flexibility:
Offering multiple 2FA methods allows users to authenticate in a way that suits them, increasing compliance without compromising security.
Stronger Trust & Credibility:
Custom-branded 2FA pages help users recognize legitimate authentication prompts, reducing phishing risks and improving trust.
Proactive Threat Prevention:
Brute force protection blocks repeated failed login attempts, safeguarding against credential-stuffing attacks.
Better Compliance & Monitoring:
Detailed audit logs provide visibility into authentication attempts, ensuring regulatory compliance and security oversight.
