How PTC Optimized User Lifecycle Management in Crowd with miniOrange
PTC, a global leader in digital transformation technologies, streamlined large-scale user access management across Jira and Confluence using miniOrange’s Automated User Management for Crowd. The solution enabled automated deactivation, seamless reactivation, and smarter license utilization, significantly reducing IT overhead while improving user experience.
PTC’s Business Challenge
With thousands of global users accessing Jira, Confluence, and Crowd, PTC faced operational friction in maintaining efficient and accurate user access.
Managing Massive User Volumes Across Jira & Confluence
Their core challenges included:
- Identifying inactive users at scale and freeing unused licenses across Crowd, Jira, and Confluence
- Reactivating users instantly when they returned, without requiring manual admin actions
- Balancing cost control with user convenience across a massive, distributed engineering workforce
PTC needed a smart, automated, and activity-based user management framework that would reduce administrative burden and improve system efficiency without impacting daily operations.
How miniOrange Helped Solve PTC’s Challenge
To modernize and automate PTC’s user lifecycle management, miniOrange deployed its Automated User Management for Crowd, an intelligent solution designed for large enterprise environments.
Automating User Deactivation & Reactivation with Activity-Based Logic
Key capabilities included:
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Bulk User Deactivation Based on Inactivity
The system automatically detected users who had not logged in for a defined period and deactivated them in bulk, freeing licenses without any manual effort. -
Automatic Reactivation on Login
If a deactivated user attempted to log in again, they were instantly reactivated, no admin tickets, no delays, no disruption. -
Smart Activity-Based Filters
Customizable filters based on last login date, user status, and Crowd group membership enabled precise and automated decision-making for license and access management.
By implementing a rules-driven, automated workflow, miniOrange enabled PTC to achieve scalable and predictable user governance across all Atlassian applications.
Success Outcome: Automated Governance with Zero Disruption
PTC successfully transformed its user lifecycle operations, minimizing costs while maintaining a seamless user experience.
With miniOrange, PTC was able to:
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Maximize License Utilization
Automatically removed inactive accounts to ensure optimal use of Crowd, Jira, and Confluence licenses. -
Enable Instant User Reactivation
Users regained access the moment they logged in, eliminating the IT team’s reactivation workload. -
Reduce Administrative Overhead
No more manual deactivation, reactivation, or license cleanup, everything ran on automated schedules. -
Strengthen Access Control
A dynamic, activity-driven model ensured dormant accounts were closed and active users stayed productive.
By automating a time-consuming process, PTC achieved a more secure, efficient, and scalable user management environment.
About PTC
PTC is a global technology leader delivering software solutions that drive digital transformation in engineering, manufacturing, and industrial operations. With thousands of global users, PTC relies on scalable and secure systems to support mission-critical product development.