Manual user management created operational risks
- No automated sync between G Suite and Jira for user lifecycle events.
- Manual user creation and deactivation led to time overhead and human error.
- Risk of breaking workflows when deactivating Project Leads without reassignment.
- Need to ensure only active G Suite users could access Jira.
How miniOrange Helped Solve Readdle Challenge
miniOrange extended Readdle’s existing SAML SSO setup with a powerful user sync capability using API-based integration with G Suite. This enabled seamless Just-in-Time (JIT) provisioning and automated lifecycle management, including project-aware deactivation logic for leads.
A complete solution combining SAML SSO with automated user provisioning
The miniOrange solution involved two integrated components:
- SAML SSO Plugin for Jira: Handled secure login via G Suite with Just-in-Time provisioning of users.
- API-Based User Sync from G Suite Fetched user status from G Suite and performed automatic create, update, activate, and deactivate actions in Jira.
A custom logic was added to ensure that if a user marked for deactivation was a Project Lead, their project permissions were first revoked, and a Jira System Admin was assigned in their place before proceeding with deactivation. This ensured zero disruption in project ownership.
Success Outcome
With this solution:
- Users are created or updated instantly at login using SSO and JIT provisioning.
- Inactive or suspended users in G Suite are automatically deactivated in Jira.
- Project Lead transitions are handled gracefully before deactivation.
- Admin teams no longer need to manually manage users or permissions.
Results & Business Impact
- Improved Efficiency: Eliminated manual account handling, saving admin time.
- Enhanced Security: Ensured only active users in G Suite could access Jira.
- Workflow Integrity: Automatically handled Project Lead reassignment on deactivation.
- Cost Optimization: Reduced Jira license consumption by deactivating unused accounts.
About the Client
Readdle is a leading productivity app developer with over 200 million downloads globally. Their flagship products include Spark, PDF Expert, and Scanner Pro, serving individuals and enterprises across platforms.