SAML SSO for JSM Customers using CA Identity as IDP
You can now allow External Customers to log in via SSO into Jira Service Management (previously Jira Service Desk or JSD). Integrate various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.
Download and Installation
- Log into your Jira instance as an admin.
- Navigate to the settings and Click on Apps.
- Locate SAML/OAuth SSO for JSM Customers.
- Click on free trial to begin a new trial SAML/OAuth SSO for JSM Customers.
- On menu bar click on Apps. Locate SAML/OAuth SSO for JSM Customers.
Step 1: Set Up CA Identity as Identity Provider
- Go to the Service Provider Info tab .
- Click on the link https://[application-Domain]/plugins/servlet/saml/metadata.
- choose Save As to save data in XML format on your system.
- Log in to your CA Identity service portal with the administrator account. You're going to be sent to the launchpad.
- Go to Apps and click on add an app.
- Scroll down in the Add App popup window and click Create a SSO app
- Fill out the information in each of the steps as given below.
- In Display Name, enter the name of your app and click Continue.
- Download IDP Metadata or you can copy the SP Entity ID and ACS URL from the plugin. This is necessary to configure the add-on later. Click on Continue.
- Upload SP metadata to Upload SP metadata and click Continue.
- You can also manually enter data. The data can be found in the add- on's SP Info tab.
- Fill Attribute Mapping as per your requirement. Set Type against NameID to User Attribute and set Value as User Name or Primary Email. These attributes are used to create user in the SP.
- Click on Continue and click Finish .
- You’ll be redirected to app Dashboard. Go to Rules. A Rule defines who has the access to app. Click on add rule.
- Enter the rule name. Click on Add Filter and select on which basis you want to assign app. You can select a department, type or title. You can add more filters according to your need. Click Continue.
- Select the SP app you setup in Then they should have. Click Continue.
- You can test the app by selecting a person from that department. Click Finish
Follow the steps below to configure CA Identity Manager as an Identity Provider.
Pre-requisite:
To configure CA Identity Manager as IDP, you need the metadata from SSO plugin.
Login as Administrator


Enable SSO for Your App Using SAML

Identity Provider Information

Service Provider Information

Information to be entered in CA | Information to copy from the add-on |
Assertion Consumer Service URL | ACS URL |
Relay State | - |
Entity ID | SP Entity ID |
NameID Format | Email Address |
Binding | POST |
Requests Signed | Yes |
Certificate | Download the certificate provided in SP Info tab and upload it here |
Attribute Mapping

Create a Rule

Step 2: Setup JSM as Service provider
- Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.
- Select SAML and click on the next button.
- Click on Import IDP Metadata.
- Enter IDP name.
- Choose IDP metadata URL / File: Enter your metadata URL / File
- Click Import


A. By Metadata URL :


To configure the IDP manually, you will need to have the following details from your IDP's metadata.

Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.
Step 3: Integrate Atlassian HelpDesk with JSM SSO
- Click on the Configure API Token and configure the Service Account API token with the email.
- After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.
- Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.


Additional Resources
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