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SAML SSO for JSM Customers using Google Apps as IDP
You can now allow External Customers to log in via SSO into Jira Service Management (previously Jira Service Desk or JSD). Integrate various customer portals like Atlassian Service Management and access tickets with the help of SAML SSO for JSM Customers.
Try it for freeDownload and Installation
- Log into your Jira instance as an admin.
- Navigate to the settings and Click on Apps.
- Locate SAML/OAuth SSO for JSM Customers.
- Click on free trial to begin a new trial SAML/OAuth SSO for JSM Customers.
- On menu bar click on Apps. Locate SAML/OAuth SSO for JSM Customers.
Step 1: Set Up Google Apps as Identity Provider
- Go to Google Admin Console and log in with your G Suite administrator account.
- Navigate to the Apps tab in the left menu and click on Web and mobile apps.
- Click on the Add App, then select Add Custom SAML app from the dropdown to create a new SAML app.
- Enter the details for your custom SAML app and click Continue.
- On the next screen, click on Download Metadata to retrieve data needed to configure your Service Provider.
- Alternatively, you can copy GSuite details like SSO URL, Entity ID and Certificate to configure the Service Provider manually.
- Click Continue once you’re done.
- Enter details from the Service Provider Metadata tab in the SAML SP plugin.
- Click Continue once you’re done entering the details.
- Click on Add Mapping to add and select user fields in Google Directory.
- Next, map them to Service Provider attributes and click Finish once done.
- Go to SAML Apps again and click on OFF for everyone .
- Then, select ON for everyone to activate SSO.
- Note: After activating SSO, you can specify which users it applies to. For instance, if you choose organizational units, all users within that unit will be required to use SSO to access G Suite Apps. Likewise, you can choose to enforce SSO for specific groups or all users in the account.
Follow these steps to set up Google Apps/GSuite as an Identity Provider:
1.1 Login as Administrator
1.2 Add a SAML app
1.3 IDP Information
1.4 Service Provider Details
| ACS URL | Copy and paste the ACS URL from the plugin. |
| Entity ID | Copy and paste the SP Entity ID/ Issuer from the plugin. |
| Signed Response | Check Signed Response ✓ |
| Name ID Format |
1.5 Attribute Mapping
1.6 Turn On SSO
Step 2: Setup JSM as Service provider
- Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.
- Select SAML and click on the next button.
- Click on Import IDP Metadata.
- Enter IDP name.
- Choose IDP metadata URL / File: Enter your metadata URL / File
- Click Import
A. By Metadata URL :
To configure the IDP manually, you will need to have the following details from your IDP's metadata.
Once you have added the IDP metadata, click on Save. If the IDP has been added successfully, Click on the Test Configuration button to test if the IDP was added successfully.
Step 3: Integrate Atlassian HelpDesk with JSM SSO
- Click on the Configure API Token and configure the Service Account API token with the email.
- After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.
- Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.
It is necessary to have admin permissions for the service account.
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