SSO for JSM Customers using Slack as OAuth Provider

Our SAML/OAuth SSO for JSM Customers app offers the functionality to seamlessly integrate OAuth/OpenID Single Sign-On into the JSM customer portal, ensuring compatibility with all OAuth/OpenID Providers. This guide will outline the steps for configuring SSO between the JSM customer portal and your OAuth/OpenID Provider. By following these instructions, customers will undergo authentication via your OAuth/OpenID Provider prior to accessing the JSM customer portal. This integration facilitates a smooth customer experience while also mitigating spam ticket.

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Download and Installation

Log into your Jira instance as an admin.
Navigate to the settings and Click on Apps.
Locate SAML/OAuth SSO for JSM Customers.
Click on free trial to begin a new trial SAML/OAuth SSO for JSM Customers.
On menu bar click on Apps. Locate SAML/OAuth SSO for JSM Customers .

Step 1: Set Up Slack as OAuth Provider

Login to Slack : Go to Slack API and login to your account.
Create an app : Go to the Create App page.
Enter App name and select Development Slack Workspace. App name can be anything and by default Slack Workspace is Group but you can sign in to another workspace.
Click On Create App.

OAuth/OpenID/OIDC Single Sign On (SSO) using Slack Identity Provider, Configure App Name

Scroll down on page and copy Client ID and Client Secret, keep it handy for setting up Jira as OAuth Client later.

OAuth/OpenID/OIDC Single Sign On (SSO) using Slack Identity Provider, Get App credentials

Add Redirect URL : Go to OAuth & Permissions, click on Add New Redirect URL button.
Provide the Callback URL (copied from plugin) in the given text field and then click on Save URLs.

OAuth/OpenID/OIDC Single Sign On (SSO) using Slack Identity Provider, Add Redirect URL

Scope: In the same OAuth & Permissions page, scroll down to the Scopes section.
Click on the Add an OAuth Scope button under User Token Scopes section. Select appropriate scopes from the dropdown list and Save changes. E.g. identity.basic and identity.email are required scopes.

OAuth/OpenID/OIDC Single Sign On (SSO) using Slack Identity Provider, Select Scope

Step 2: Setup JSM as OAuth Client

Go to the Manage Apps -> click Getting started under SSO Integration with Helpdesk then click on the Add New Identity Provider.

SSO for JSM Customers using Slack as OAuth Provider | add identity provider

Select OAuth/OIDC and click on the next button.

SSO for JSM Customers using Slack as OAuth Provider | Select protocol

Select Slack from the Selected Application dropdown menu.
Enter the cpoed Client ID and Client Secret, identity.basic identity.email as scope in the plugin.
Click on Save button and then test connection for verifying the entered details.

SSO for JSM Customers using Slack as OAuth Provider | verification details

Step 3: User Attribute Mapping

For filtering users, navigate to the Manage Users tab, where you will find filter users by section.

Once you see all the values in Test connection, go to User Attribute Mapping. Map attributes like Email, firstname, lastname, etc. Click on Save.

SSO for JSM Customers using Azure AD as OAuth Provider | attribute mapping

Step 4: Integrate Atlassian HelpDesk with JSM SSO

Navigate to the Jira Configuration tab. Click on the Configure API Token and configure the Service Account API token with the email.

It is necessary to have admin permissions for the service account.

SSO for JSM Customers using ADFS as OAuth Provider | service account

After successful configuration of API token all the service desk projects with respective links will be displayed. These substituted links will be used by customers for accessing particular projects with SSO.

SSO for JSM Customers using ADFS as OAuth Provider | API token

Copy any of the substitute links you see for your portals and try accessing it in a private browser window. You would be automatically redirected to your Identity Provider for authentication and would be allowed access to the portal only after successful authentication.

Additional Resources

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