Most JSM portal access issues are identity problems, not security ones. miniOrange SSO for JSM Customers authenticates portal-only users through Okta, Entra ID, AWS Cognito, or any IdP, controlling who gets in, which portal they land on, and their JSM organization, all from one add-on.
Stop manually creating and mapping JSM portal customers. Automatically provision them into the right Organization at login, based on email domain or IDP group.
Native JSM limits you to one IDP unless you're on Enterprise. Support multiple IDPs so clients from different companies can securely access the same portal with no conflict.
Whether your IDP supports SAML or OAuth/OIDC, we support all the protocols. Go beyond SAML-only limitations and authenticate every customer, from any identity ecosystem.
Secure sensitive service desks effortlessly. Map IDP groups and Jira organizations directly to specific JSM portals; unauthorized customers get blocked before they can even raise a ticket.
Authenticate external customers through any SAML 2.0, OAuth, or OpenID Connect identity provider. Works without an existing Guard subscription.
Customers are placed into the correct JSM organisation after successful login based on their IDP group membership or email domain. Customers land in the right JSM org automatically
Automatically map attributes from your IDP, name, department, role, or custom fields directly into JSM custom fields.
Support customers from different organisations, each authenticating through their own IDP, all on the same JSM portal.
Gate access to specific JSM portals by a customer's IDP group or Jira orgs. Only users in the mapped group can reach the corresponding portal, while unauthorized access is blocked.
The app can also support 2FA for portal-only customers via miniOrange’s in-house solution, supporting several authentication methods, including TOTP, WebAuthn, and OTP over email, etc.
We implemented the app for a client. The support was great, communication was quick, and we received immediate assistance with every issue. The app also works flawlessly, and the client is happy.
We just implemented the solution in our customer. The portal-only customers had the same domain as their initial 50 agent and 50 guard users. The customers were more than 500 users. With this we did not need 500 guard licenses.
This app is awesome and just what we needed for the Okta to Atlassian integration to dump external users directly into their respective customer orgs, while still letting some customers authenticate using credentials.... The staff at miniO are very helpful and are able to deliver even with special requests.
We’ve been using SAML/OAuth SSO for JSM Customers for our Jira Service Management portal, and it has been a game-changer. The setup was straightforward, and the documentation is provider,... clear and easy to follow. Our customers can now log in seamlessly using their existing identity which greatly improves both the user experience and security. The app is stable, fast, and works exactly as advertised. Support is responsive and knowledgeable, helping us fine-tune the configuration to match our needs. This solution has eliminated the need for manual account management and reduced login-related support tickets. Highly recommended for any JSM instance that needs a reliable and secure SSO integration!
Very good plug-in, which makes integration with IdP's much easier and also offers many other cool features. The configuration was relatively simple thanks to the instructions.... Support is always quick to respond and very helpful! I can only recommend the plug-in!
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