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×Self-service password management (SSPM) lets users reset a forgotten password, change a current one, and unlock a locked account, all without calling the IT team or creating a ticket. Every one of those actions still runs through the policy you set, with full visibility into password policies and audit logs.
It runs on top of your existing SSO setup. When a user starts a reset, they verify through whichever factor IT requires, get a new password or a temporary OTP by email, and the change syncs back to AD, LDAP, and every connected app right away.
Users reset forgotten passwords through security questions, OTP, or an authenticator app.
For domain-joined machines (Windows only), users can reset or change passwords locally via the Windows agent.
Security questions, OTP over email or SMS, authenticator apps, or biometrics. You decide which factors are required.
Password reset, change, history, and unlock policies can be synced and checked with your current AD/LDAP directly.
Too many failed login attempts lock an account. It can unlock automatically based on the account lockout duration policy.
You can block reuse of previous passwords, with history depth pulled from your AD policy or set separately in miniOrange.
Spin up a free trial and test resets, unlocks, and policy sync on your own directory.
A new hire or a new machine triggers this. IT team turns on self-service for those new accounts and sets the policy.
Security questions, phone number, an authenticator app, etc., are incorporated into the user profile.
Resets, changes, and unlocks are run through the same self-service flow, whether it’s via the dashboard, Windows agent, or a forgotten password popup.
Every reset, change, and unlock runs against the organization’s policy before it's approved. No exceptions.
All updates sync back to AD/LDAP and every connected app, Microsoft 365, Salesforce, and more.
Offboarding, device retirement, or a role change has to go through the IT team.
I can't speak highly enough regarding miniOrange, I am totally satisfied with the process and results in every regard.
5.0
Awesome tech service, Awesome product. Overall Awesome people. This solution is very simple and easy to implement
5.0
New hires enroll once and manage their own resets from day one. Departing employees get disabled cleanly, with no lingering access.
No VPN is required to reset a password. Works the same whether someone's in the office or three time zones away.
If ticket volume and average handle time are on your radar, password resets are usually the biggest single line item to cut.
Multiple domains, mixed policies, thousands of accounts. Self-service scales without scaling the ticket count.
No rip and replace. Every reset, change, and unlock writes straight back to your directory and gets checked against policy before it's approved.
Password management runs on the same platform as your SSO and MFA, not a separate tool with its own admin panel and learning curve.
Setup help and troubleshooting from a team that's done this integration before, not a general ticket queue.
Schedule a personalized demo with our team to see how you can reduce password-related help desk tickets.
It's a system that lets users reset their own passwords and unlock their own accounts without contacting IT. Identity gets verified through security questions, OTP, or an authenticator app instead of a help desk agent.
A reset changes the password itself, usually because it's forgotten. An unlock releases a lockout, usually caused by too many failed login attempts. Both go through the same identity verification step.
Yes. For a deeper look at AD-specific self-service password reset, check out our dedicated SSPR solution.
Yes, as long as identity verification happens before any reset or unlock. miniOrange supports MFA, OTP, and security questions as verification methods, so a reset never happens without confirming it's actually the account owner.
