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Travel, hospitality, and aviation businesses rely heavily on personal data to deliver services and manage operations. From guest identities, passport copies, payment details, and loyalty records to passenger information, travel documents, reservations, and itineraries, sensitive data flows across multiple systems, vendors, and partner networks.
As the DPDP Act 2023 introduces stricter requirements around consent, Data Principal rights, data protection, retention, and breach reporting, organizations must establish stronger privacy controls and governance practices. miniOrange Privacy-as-a-Service helps travel and hospitality businesses operationalize DPDP compliance while safeguarding traveler information throughout its lifecycle.
Travel and hospitality businesses are responsible for protecting personal data and meeting Data Fiduciary obligations under the DPDP framework.
Collect and manage guest identities, passport copies, payment details, loyalty records, CCTV footage, and employee data while meeting consent, retention, security, and rights-management obligations.
Protect passenger records, travel documents, reservation data, PNR data, biometric data at airports, and itineraries with appropriate safeguards, vendor oversight, and cross-border transfer governance controls.
Online Travel Agencies, travel agencies, and tour operators must provide privacy notices, manage consent, support Data Principal rights, and govern partner data sharing.
Support purpose limitation, data minimization, and secure processing requirements for reservation, payment, loyalty, customer, and workforce data across operations.
Organizations serving individuals in India may face additional obligations, including DPIAs, DPO appointments, enhanced governance frameworks, risk assessments, and compliance monitoring.
Combine privacy automation, governance workflows, and managed services to operationalize DPDP compliance across your organization.
Manage consent notices, booking-flow consent capture, preference centers, cookie consent, withdrawal requests, and auditable consent records across customer touchpoints.
Discover and classify guest data across PMS, booking engines, CRM platforms, loyalty databases, cloud environments, endpoints, and SaaS applications.
Automate access, correction, and erasure requests with multilingual self-service portals, grievance workflows, SLA tracking, and audit-ready records.
Maintain Records of Processing Activities, conduct DPIAs, assess privacy risks, and document cross-border data transfer safeguards.
Maintain vendor inventories, manage DPAs, assess processor risks, track contracts, and support ongoing compliance reassessments and reviews.
Streamline incident intake, severity assessments, escalation workflows, evidence management, and notification processes aligned with regulatory requirements.
Prevent unauthorized sharing of guest and passenger data across email, endpoints, cloud platforms, and business-critical SaaS applications.
Enable role-based governance for DPOs, Grievance Officers, Data Processors, and administrators with reporting and audit visibility.
Strengthen privacy operations through assessments, implementation support, governance reviews, compliance monitoring, and expert-led advisory services.
Move from assessment to ongoing governance with a structured implementation approach tailored for travel and hospitality businesses.
Evaluate DPDP gaps through booking process reviews, data flow mapping, and third-party vendor ecosystem assessments.
Identify guest and passenger data across systems, create inventories, and classify records based on privacy risk.
Deploy consent workflows, rights management processes, DPIAs, DLP policies, and breach response mechanisms.
Establish continuous monitoring, DPO oversight, compliance reporting, audit readiness, and ongoing governance practices.
Demonstrate responsible data handling across bookings, check-ins, loyalty programs, and customer interactions.
Track personal data across PMS platforms, booking engines, reservation systems, and partner ecosystems.
Identify compliance gaps and strengthen controls before they become operational or regulatory issues.
Simplify consent management, rights requests, assessments, and privacy governance through automation.
Apply consistent privacy controls across hotels, airports, branches, fleets, and distributed operations.
Augment internal teams with implementation support, governance guidance, and ongoing compliance assistance.
