ServiceNow Enables 7000+ BigCommerce Logins with JWT SSO WordPress Integration

Challenges

ServiceNow had many difficulties with authentication and user experience because their complicated e-commerce setup mixed a WordPress front end with a headless BigCommerce back end. As a top technological services provider, they needed enterprise-level security while still making sure that users had a smooth experience across their two platforms. The company needed to use its existing Okta identity infrastructure while also fixing important authentication holes that were hurting consumer engagement and operational efficiency.

• Complex Multi-Platform Architecture: ServiceNow's architecture, which combined WordPress with headless BigCommerce, made logins more difficult and made the experience feel disjointed.
• Identity Provider Integration Gaps: Even though Okta was their identity provider, it was challenging to connect it to their dual-platform e-commerce system, which caused problems with authentication and security.
• Session Management Complexity: Both platforms have advanced session management that made sure authentication was always the same and avoided session conflicts.
• Customization Requirements: ServiceNow upgraded the WordPress SAML Premium plugin for headless commerce so that when users logged in, a BigCommerce session was automatically created.
• Scalability for Large User Base: The authentication system handled more than 7,000 users and had high concurrency, replies in less than a second, and 99.9% uptime.
• URL Management and Metadata Challenges: Coordinated URL switching and metadata management made sure that transitions went smoothly and that authentication didn't fail.
• Enterprise Security Standards: ServiceNow needed security standards that were good enough for businesses to meet rigorous rules and keep customer e-commerce running smoothly.

Result

The miniOrange solution made a huge difference for ServiceNow's e-commerce operations, greatly increasing user experience, security, and operational efficiency across their complicated multi-platform architecture. The approach solved all of the authentication problems and set up a strong base for future expansion and further platform integrations.

• Unified Authentication Experience for 7,000+ Users: Integrated SSO combines WordPress and BigCommerce logins, making the user experience smoother and increasing satisfaction and utilization.
• Enhanced Security with Okta Integration: Enterprise-grade SAML authentication uses Okta's infrastructure to make security better, follow standards, and lower the number of places where e-commerce attacks might happen.
• Seamless Headless Commerce Integration: The custom WordPress SAML Premium plugin makes it easy for the front end to talk to the headless BigCommerce backend. It automatically handles session creation and user context.
• Improved Operational Efficiency: Centralized user administration, automatic session handling, and improved metadata management all cut down on administrative work, allowing IT teams to spend more time on big initiatives instead of small ones like authentication.
• Scalable Cloud Architecture: The system can handle more than 7,000 users and has 99.9% uptime and authentication replies that take less than a second. This means that performance will stay the same during busy periods and grow in the future.
• Flexible Development and Production Support: Advanced URL management and information handling make it easier to move between development, pre-production, and production, which supports ServiceNow's agile initiatives.
• Future-Ready Integration Platform: Our solid development makes it easy for ServiceNow to grow by adding more platform connectors, better security, and more advanced analytics tools. This sets the way for more innovation and growth in e-commerce.

About ServiceNow

ServiceNow is a leading cloud solutions provider that helps businesses go digital by making operations easier. Their platform is safe and can grow with your needs, making it easier to find threats and regulate who can access them. By combining miniOrange SSO with Okta IdP, they make their e-commerce even safer.