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Support Plans


24/7 Support

miniOrange is dedicated to delivering excellent support to clients with customized 24/7 availability to fulfill their unique needs and requirements.

Fast Response Time

Our support processes guarantee quick response times and smooth assistance. Our dedicated team of engineers is available 24/7 to resolve any issues you encounter.

Dedicated Engineer

Each client is assigned a dedicated engineer who works closely with them to understand their business needs, implement solutions, and provide ongoing support to ensure smooth system operation.




Our Plans


Basic Standard Professional Premium
Response Time Within 24 hrs ( All Business Days) Within 12 hrs ( All Business Days) Within 6 hrs ( All days including weekends) Within 3 hrs (All days including weekends)
Customer Support EMAIL SUPPORT - 12*5 EMAIL and ScreenShare Meeting Support - 12*5 24x7 access to Support Engineers via Email and Phone. 24x7 access to Support Engineers via Email and Phone, Prioritized ticket and issue response.
Resources 24x7 access to Self-help Resources, and Support forums 24x7 access to Self-help Resources, and Support forums 24x7 access to Self-help Resources, and Support forums 24x7 access to Self-help Resources, and Support forums
Technical Support - 1 Support Engineer 1 Dedicated Support Engineer Dedicated Support Engineers and Phone Manager
Onboarding support Initial User Onboarding Support Initial User Onboarding Support, Initial Setup Support with Client’s application.
Training -- -- -- miniOrange Engineering-led On-Demand Training
Third-Party Software Support -- -- -- Interoperability & configuration guidance and troubleshooting
Architecture Support -- -- -- Customer specific architectural support such as proposed deployment architecture options, performance tuning, configuration and implementation assistance delivered by miniOrange technical specialists.

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