miniOrange is dedicated to delivering excellent support to clients with customized 24/7 availability to fulfill their unique needs and requirements.
Our support processes guarantee quick response times and smooth assistance. Our dedicated team of engineers is available 24/7 to resolve any issues you encounter.
Each client is assigned a dedicated engineer who works closely with them to understand their business needs, implement solutions, and provide ongoing support to ensure smooth system operation.
|Response Time||Within 24 hrs ( All Business Days)||Within 12 hrs ( All Business Days)||Within 6 hrs ( All days including weekends)||Within 3 hrs (All days including weekends)|
|Customer Support||EMAIL SUPPORT - 12*5||EMAIL and ScreenShare Meeting Support - 12*5||24x7 access to Support Engineers via Email and Phone.||24x7 access to Support Engineers via Email and Phone, Prioritized ticket and issue response.|
|Resources||24x7 access to Self-help Resources, and Support forums||24x7 access to Self-help Resources, and Support forums||24x7 access to Self-help Resources, and Support forums||24x7 access to Self-help Resources, and Support forums|
|Technical Support||-||1 Support Engineer||1 Dedicated Support Engineer||Dedicated Support Engineers and Phone Manager|
|Onboarding support||Initial User Onboarding Support||Initial User Onboarding Support, Initial Setup Support with Client’s application.|
|Training||--||--||--||miniOrange Engineering-led On-Demand Training|
|Third-Party Software Support||--||--||--||Interoperability & configuration guidance and troubleshooting|
|Architecture Support||--||--||--||Customer specific architectural support such as proposed deployment architecture options, performance tuning, configuration and implementation assistance delivered by miniOrange technical specialists.|
Our Other Identity & Access Management Products