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Telecommunications

KDDI Simplifies Customer Logins with miniOrange CIAM

With miniOrange CIAM, KDDI connected its identity systems to Thinkific, eliminated login friction, enhanced compliance, streamlined user onboarding, and improved the overall training experience across teams.

71%

Faster Authentication

60%

Quicker Deployment

37%

Rise In Course Completion

Challenges

The global telecommunications leader KDDI faced substantial authentication challenges when they attempted to link with Thinkific for their training needs. The current identity provider at KDDI operated with the SAML protocol, but Thinkific needed JWT authentication, which resulted in a basic protocol compatibility issue. The main obstacles they encountered included:

  • No Support for JWT Protocol: The protocol difference between KDDI's SAML-based identity infrastructure and Thinkific's JWT token requirement made direct integration impossible unless the company invested in substantial custom development.
  • Frustrated Users Memorizing Multiple Passwords: The requirement for users to keep different credentials for each platform resulted in poor learning experiences and lower completion rates of training programs.
  • Time-taking User Creation: The manual process of user account management by IT staff resulted in prolonged delays for training access and increased operational costs.
  • Non-compliance with Disparate Security Policies: KDDI faced challenges in maintaining uniform security policies and monitoring user interactions because they lacked a centralized authentication system.
  • No Strong Security Protocol as per Regulations: The telecommunications industry's stringent regulations demanded thorough authentication tracking along with strong security protocols, which proved challenging to achieve across separate systems.

Our Solution and Deployment

KDDI achieved a complete authentication bridge through miniOrange's identity brokering solution, which fixed their protocol mismatch problems while improving security and user experience.

Advanced Protocol Conversion using miniOrange Connector

The miniOrange service operates as a smart broker that converts KDDI SAML assertions into Thinkific JWT tokens. The protocol conversion method protects all security attributes throughout the process while keeping authentication integrity intact. The system performs thorough token validation and verification checks throughout the authentication process and includes extensive error-handling mechanisms for authentication failures.

Unified Identity and Access Management

The solution creates a centralized directory that keeps user information synchronized between systems and automatically sets up Thinkific user accounts after successful authentication. The pre-authentication verification system checks user eligibility before authentication continues by correctly mapping SAML assertion identity attributes to JWT claims.

Enterprise-Grade Security Implementation

Each authentication request must pass through multiple validation procedures that verify origin data, check token signatures and encrypt important information. The system uses strict access controls that derive from user attributes and organizational roles while generating detailed audit logs for security monitoring and compliance reporting.

Scalable Authentication Architecture

The adaptable identity brokering system allows KDDI to support multiple identity providers, which enables support for different business units and user types. The solution features modular architecture, which enables easy addition of new applications and authentication sources to support KDDI's evolving needs with built-in redundancy for authentication service availability.

Result

KDDI implemented miniOrange CIAM to solve authentication challenges, which resulted in faster logins and enhanced security measures. The system improvement delivered better user experiences and improved compliance and training efficiency while reducing IT operational costs. Here are the results achieved post-deployment:

  • Security and Compliance Improvements: The implementation of centralized authentication eliminated unauthorized access while achieving 100% compliance with telecom standards.
  • User Experience Enhancement: The simplified login process with SSO enabled users to access their accounts more efficiently, which reduced both authentication delays and support ticket requirements.
  • Operational Efficiency: The automated provisioning process reduced onboarding duration by 60% while simultaneously decreasing administrative costs.
  • Business Growth: The improved access and faster integration capabilities resulted in a 60% increase in platform adoption and a 37% rise in course completion rates.

About KDDI

KDDI is a major telecommunications company that provides services to various customer segments in the Asia-Pacific region. Their communications infrastructure is used by people, businesses, and institutions around the world. KDDI has built a secure identity ecosystem that enhances their compliance posture and provides customized and integrated authentication flows for users through the implementation of miniOrange's identity brokering solution.


Industry
Telecommunications
Employees
45,000+
Location
Asia-Pacific
Products Used
CIAM, Identity Broker, Connector
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