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Single Sign On (SSO) for Servicenow
miniOrange provides a ready to use solution for Servicenow. This solution ensures that you are ready to roll out secure access to Servicenow to your employees within minutes.

Servicenow

miniOrange provides secure access to Servicenow for enterprises and full control over access of its applications. Single Sign On (SSO) into your Servicenow account with one set of login credentials.


miniOrange Identity Management Features

  • Single Sign On

    miniOrange Single Sign On (SSO) Solution provides easy and seamless access to all enterprise resources with one set of credentials. miniOrange also provides secure authentication by establishing a trust relationship between the Service Provider and Identity Provider. miniOrange Single Sign On supports SSO to any type of devices or applications whether they are in the cloud or on-premise. Learn More

  • Multi-factor Authentication

    Secure your Servicenow application from password thefts using multi-factor authentication methods with 15+ authentication types provided by miniOrange. Our multi-factor authentication methods prevent unauthorized users from accessing information and resources having password alone as an authentication factor. Enabling second-factor authentication for Servicenow protects you against password thefts. Learn More

  • IP Blocking

    miniOrange provides IP blocking/IP restriction for Servicenow login which adds security to Gmail, Web and other applications. In this, we provide you option for IP blocking which includes both automatic (based on user behavior) and manual IP blocking which includes blacklisting and whitelisting of IP addresses to provide access restriction, the office only access, intranet access & network restriction. Learn More

  • Adaptive Authentication

    miniOrange Adaptive Authentication aims to provide a better experience to reduce the authentication burder on users while enforcing strong authentication where it is needed the most. For example, when a user attempts to access an application via an unregistered device then they may be prompted to register it. If the user logs in from a geographical location other than their office, they may be asked to answer security questions. Learn More

  • User Provisioning

    miniOrange User Provisioning provides an easy way of creation, management and maintenance of end users especially for large enterprises to reduce the risk for unauthourized access of information. User proviosiong includes the creation, updation and deletion of user accounts. User provisioning makes life easier for admins because they do not have to manually arrange access for each user. Learn More

miniOrange supports both IdP (Identity Provider) and SP (Service Provider) initiated Single Sign On (SSO)

  • IdP Initiated Single Sign On (SSO)

    In IdP Initiated Login, SAML request is initiated from miniOrange IdP.

    • Enduser first authenticates through miniOrange Idp by login into miniOrange Self Service Console.
    • The Enduser will be redirected to their Servicenow account by clicking the Servicenow icon on the Enduser Dashboard - there is no need to log in again.
  • SP Initiated Single Sign On (SSO)

    In SP Initiated Login, SAML request is initiated by Servicenow.

    • An Enduser tries to access their Account by going to Servicenow domain.
    • Here they can enter the miniOrange login credentials and login to their Servicenow Account.

We can connect with any External IDP/Directory

miniOrange provides user authentication from external directories like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc. It also provides user authentication with other IDPs like Shibboleth, PING, Okta, OneLogin, KeyCloak and many more.

Can't find your IDP ? Contact us on idpsupport@xecurify.com. We'll help you set it up in no time.


Follow the Step-by-Step Guide given below for Servicenow Single Sign On (SSO)

Step 1: Configure Servicenow in miniOrange

  1. Login to miniOrange Admin Console.
  2. Go to Apps >> Manage Apps. Click on Add Application button.
  3. servicenow sso configureapp

  4. Click on SAML tab and search for Servicenow app. Click on Servicenow app.
  5. servicenow sso configureapp

  6. Get the SP Entity ID or Issuer from the metadata. You will find the value in the first line against entityID.
  7. Make sure the ACS URL is in the format: https://[yourdomain].my.servicenow.com/?so=[organization_id]. .
  8. Select the Email ID from the Name ID dropdown.
  9. servicenow sso add app

  10. Go to the Add Policy and select DEFAULT from the Group Name dropdown.
  11. Now enter the Quickbase in the Policy Name field.
  12. Select PASSWORD from the First Factor Type dropdown.
  13. servicenow sso add policy

  14. Click on Save to configure Servicenow.
  15. Click on Metadata link to download the metadata which will be required later. Click on Link to see the IDP initiated SSO link for ServiceNow.
  16. Hit on the Download Metadata XML button to download the metadata.xml file.


  17. ServiceNow sso downlaod metadata xml

  18. Configure Downloaded Metadata XML in ServiceNow setting for miniOrange

Step 2: Choose Your User Directory

2.1: Setup AD as User Directory

  1. Log in to miniOrange dashboard from the Admin Console.
  2. From the Side Menu, Click on User Stores >> Add User Store

    Servicenow Single Sign On (sso) configure user store

  3. Select User Store type as AD/LDAP.
  4. ServicenowSingle Sign On (sso)select AD/LDAP as user store

    1. STORE LDAP CONFIGURATION IN MINIORANGE: Choose this option if you want to keep your configuration in miniOrange. If active directory is behind a firewall, you will need to open the firewall to allow incoming requests to your AD.
    2. STORE LDAP CONFIGURATION ON PREMISE: Choose this option if you want to keep your configuration in your premise and only allow access to AD inside premises. You will have to download and install miniOrange gateway in your premise.

    3. Servicenow Single Sign On (sso) select ad/ldap user store type
  5. Enter LDAP Display Name and LDAP Identifier of your choice. Select Directory Type as Active Directory.
  6. Enter the LDAP Server URL or IP Address against LDAP Server URL field.
  7. Go to AD FS-> Domain-> respective Users -> Properties-> Attribute Editor. Now copy the value of distinguishedName and paste it against Bind Account DN.
  8. Servicenow  Single Sign On (sso)configure user bind account domain name

  9. Enter the valid password for the user from above step.
  10. Search Base is the location in the directory where the search for a user begins.
  11. Servicenow  Single Sign On (sso)configure user search base

  12. If you want to add extra conditions on user search you can add it in Search Filter. Select a suitable Search Filter from the Drop-Down. To use custom Search Filter select "Custom Search Filter" option and provide the search filter in the input field that shows up.
  13. Servicenow Single Sign On (sso)configure user search filter

  14. You can also configure following options while setting up AD.
  15. Servicenow Single Sign On (sso) configure ldap options

    Here's the list of the attributes and what it does when we enable it. You can enable/disable accordingly.

    Attribute Description
    Activate LDAP All user authentications will be done with LDAP credentials if you Activate it
    Sync users in miniOrange Users will be created in miniOrange after authentication with LDAP
    Backup Authentication If LDAP credentials fail then user will be authenticated through miniOrange
    Allow users to change password This allows your users to change their password. It updates the new credentials in your LDAP server
    Enable administrator login On enabling this, your miniOrange Administrator login authenticates using your LDAP server
    Show IdP to users If you enable this option, this IdP will be visible to users
    Send Configured Attributes If you enable this option, then only the attributes configured below will be sent in attributes at the time of login

  16. Click on Save. After this, it will show you the list of User stores. Click on Test Configuration to check whether you have enter valid details. For that, it will ask for username and password.
  17. Servicenow Single Sign On (sso)test ad/ldap connection

  18. On Successful connection with LDAP Server, a success message is shown.
  19. Servicenow Single Sign On (sso)ldap successful connection

  20. Click on Test Attribute Mapping.
  21. Servicenow Single Sign On (sso) test attributes mapping

  22. Enter a valid Username. Then, click on Test. Mapped Attributes corresponding to the user are fetched.
  23. Servicenow Single Sign On (sso)fetch mapped attributes for user

  24. After successful Attribute Mapping Configuration, go back to the ldap configuration and enable Activate LDAP in order to authenticate users from AD/LDAP.
  25. Refer our guide to setup LDAPS on windows server.


2.2: Setup miniOrange as a User Store

  1. Log in to miniOrange dashboard from the Admin Console.
  2. There are 3 ways to setup miniOrange as an Identity Source

    2.2.1 Create User in miniOrange

    • Click on Users >> Add User.
    • Servicenow Single Sign On (sso)add user in miniOrange

    • Here, fill the user details without the password and then click on the Create User button.
    • ServicenowSingle Sign On (sso) add user details

    • Click on On Boarding Status tab. Check the email, with the registered e-mail id and select action Send Activation Mail with Password Reset Link from Select Action dropdown list and then click on Apply button.
    • Servicenow Single Sign On (sso) email action

    • Now, Open your email id. Open the mail you get from miniOrange and then click on the link to set your account password.
    • On the next screen, enter the password and confirm password and then click on the Single Sign On (sso)reset password button.
    • Servicenowreset user password
    • Now, you can log in into miniOrange account by entering your credentials.

    2.2.2 Bulk Upload Users in miniOrange via Uploading CSV File.

    • Navigate to Users >> User List. Click on Add User button.
    • Servicenow Single Sign On (sso)add user via bulk upload

    • In Bulk User Registration download sample csv format from our console and edit this csv file according to the instructions.
    • Servicenow Single Sign On (sso) download sample csv file

    • To bulk upload users, choose the file make sure it is in comma separated .csv file format then click on Upload.
    • Servicenow Single Sign On (sso)bulk upload user

    • After uploading the csv file successfully, you will see a success message with a link.
    • Click on that link you will see list of users to send activation mail. Select users to send activation mail and click on Send Activation Mail. An activation mail will be sent to the selected users.

    2.2.3 Self User Registration

    • miniOrange self user registration allows end users to register themselves using customized registration form. miniOrange admin users can customize the registration form by adding more custom fields accodring to their choice. Learn More

Step 3: Setting SAML in Servicenow

  • Login to ServiceNow as the system administrator.
  • Activate the Integration - Multiple Provider Single Sign-On Installer plugin by doing the following:
    • Search for plugins in the Filter navigator (top left input field).
    • Search for Integration - Multiple Provider Single Sign-On Installer from the search bar at the top of the Plugins page:
    • Right-click on the correct plugin, then select Activate/Upgrade:
    • servicenow sso admin login

    • This completes the installation of the Multiple Provider Single Sign-On plugin, allowing you to now configure Single Sign-On settings within ServiceNow.
  • Search for Multi-Provider SSO in the Filter navigator (top left input field). Select Identity Providers.
  • Click the SAML2 Update1 > Name. Select Configure > Form Design from the Additional actions menu.
  • servicenow sso configuration

  • The new Form Design tab should appear. Set the Sign LogoutRequest field after Sign AuthnRequest.
  • Click Save (top right). Close the Form Design tab.

Step 4: Configure Provider in Servicenow

  • Go back to the Identity providers menu. Click New.
  • servicenow sso configure provider steps

  • Select the SAML2 Update1 option.
  • service now sso saml 2 update1

  • An Import Identity Provider Metadata pop-up dialogue appears.
  • Enter the following Metadata URL: Sign into the miniOrange Admin dashboard to generate this value. Click Import.
  • servicenow sso enter metadata url

  • Check Active. Check Default (if you want this SAML configuration to be the default).
  • In the user field, specify the ServiceNow user attributes that you will be matching against miniOrange with SAML. By default, this is user_name, but can be configured to match other attributes such as email, depending on your use-case.
  • Enter the following Identity Provider's SingleLogoutRequest URL: Sign into the miniOrange Admin Dashboard to generate this variable.
  • Change the Protocol Binding for the IDP's SingleLogoutRequest to the following: urn:oasis:names:tc:SAML:2.0:bindings:HTTP-POST
  • Check Create AuthnContextClass.
  • Signing/Encryption Key Alias: Enter the alias name you created for the SAML 2.0 Keystore. By default, the integration looks for the alias saml2sp.
  • Signing/Encryption Key Password: Enter the password to your SAML 2.0 Keystore. By default, the password is the same as the default alias name.
  • Check Force AuthnRequest if you want to enable Force AuthnRequest.
  • Check Sign LogoutRequest and Uncheck Auto Provisioning User.
  • Uncheck Update User Record Upon Each Login. Your settings should look like this: servicenow sso update user record
  • Click Update. Click Generate Metadata: The new metadata tab appears.
  • Save the X509Certificate value.
  • servicenow sso save certificate value

  • Create a file in a text editor in the following format:
    -----BEGIN CERTIFICATE-----
    [your X509Certificate value]
    -----END CERTIFICATE-----
          
  • Save the text file as servicenow_slo.cert: and close the metadata tab.
  • Select Properties under Administration from the Multi-Provider SSO sidebar on the left.
  • Check Enable multiple provider SSO.
  • Uncheck Enable Auto Importing of users from all identity providers into the user table. Click Save.
  • servicenow sso Uncheck Enable Auto Importing of users

Step 5: Login to your Servicenow account with miniOrange IdP by either of the two steps:

    Using SP Initiated Login

    1. Go to your Servicenow URL, enter your credentials then click on Login. Now you will be redirected to miniOrange IdP Sign On Page.
    2. Servicenow Single Sign On (sso) login

    3. Enter your miniOrange login credential and click on Login. You will be automatically logged in to your Servicenow account.

    Using IDP Initiated Login

    1. Login to miniOrange IdP using admin credentials and select the User Dashboard from the right side menu.
    2. Servicenow Single Sign On (sso) user dashboard

    3. Click on Servicenow application which you added, to verify your sso configuration.
    4. Servicenow Single Sign On (sso) verify configuration

Step 6: Adaptive Authentication with Servicenow

6.1: Restricting access to Servicenow with IP Blocking

    You can use adaptive authentication with Servicenow Single Sign On (sso) to improve the security and functionality of Single sign-on. You can allow a IP Address in certain range for SSO or you can deny it based your requirements and you can also challenge the user to verify his authenticity. Adaptive authentication manages the user authentication bases on different factors such as Device ID, Location, Time of Access, IP Address and many more.

    You can configure Adaptive Authentication with IP Blocking in following way

  • Login to Self Service Console >> Adaptive Authentication.
  • Add a Policy Name for your Adaptive Authentication Policy.
  • Servicenow Single Sign On (sso) Restrict Access adaptive authnetication policy

  • Select your Action for behaviour Change and Challenge Type for user from the Action for behaviour Change Section.
  • Servicenow Single Sign On (sso) Restrict Access adaptive authentication behaviour change


    Action for behaviour Change Options :


    Attribute Description
    Allow Allow user to authenticate and use services if Adaptive authentication condition is true.
    Challenge Challenege users with one of the three methods mentioned below for verifying user authenticity.
    Deny Deny user authentications and access to services if Adaptive authentication condition is true.

    Challenge Type Options :

    Attribute Description
    User second Factor The User needs to authenticate using the second factor he has opted or assigned for such as
  • OTP over SMS
  • PUSH Notofication
  • OTP over Email
  • And 12 more methods.
  • KBA (Knowledge-based authentication) The System will ask user for 2 of 3 questions he has configured in his Self Service Console. Only after right answer to both questions user is allowed to proceed further.
    OTP over Alternate Email User will recieve a OTP on the alternate email he has configured threw Self Service Conolse. Once user provides the correct OTP he is allowed to proceed further.

  • Now Enable Enable IP Restriction option from the IP RESTRICTION CONFIGURATION section to configure custom IP range.
  • Servicenow Single Sign On (sso) Restrict Access adaptive authentication ip blocking

  • Select the Action you want to perform if the IP address is out of the range. i.e Allow, Challenge & Deny.
  • Specify the IP Address range for which you want above setting to reflect. You can add more than one IP Address ranges by clicking on following button +.
  • Scroll to the end and click on save.


6.2: Adaptive Authentication with Limiting number of devices.

    Using Adaptive Authentication you can also restrict the number of devices the end user can access the Services on. You can allow end users to access services on a fixed no. of devices. The end users wii be able to access services provided by us on this fixed no. of devices.

    You can cofigure Adaptive Authentication with Device Restriction in follwing way

  • Login to Self Service Console >> Adaptive Authentication.
  • Add a Policy Name for your Adaptive Authentication Policy.
  • Select your Action for behaviour Change and Challenge Type for user from the Action for behaviour Change Section.
  • Servicenow Single Sign On (sso) Restrict Access adaptive authentication behaviour and challenge type



  • Scroll down to Device Configuration section and enable Allow User to Register Device option to allow users to register their devices.
  • Enter the Number of Devices which are allowed to register in field next to Number of Device Registrations Allowed
  • Servicenow Single Sign On (sso) Restrict Access  adaptive authentication enable device restriction

  • Choose Action if number of devices exceeded (This will override your setting for Action for Behaviour Change.)
    1. Challenge: The user needs to verify himself using any of the three methods mentioned in table in step 6.1
    2. Deny : Deny users access to the system
  • Enable option Send email alerts to Users if number of Device registrations exceeded allowed count if you want to alert the user about no of devices exceeding the limit. Save the configuration.
  • Servicenow Single Sign On (sso) Restrict Access adaptive authentication device restriction


6.3: Add Adaptive Authentication policy to Google Apps (G Suite).

  • Login to Self Service Console >> Policies.
  • Click on Edit option for predefined SAML app policy.
  • Servicenow Single Sign On (sso) edit device restriction policy

  • Set your application name in the Application and select password as Login Method.
  • Enable Adaptive Authentication on Policy page and select the required restriction method as an option.
  • From Select Login Policy dropdown select the policy we created in last step and click on save.
  • Servicenow Single Sign On (sso) Restrict Access save device restriction policy

    How to add a trusted Device
    1. When End-user log in to the self service console after the policy for device restriction is on, he is provided the option to add the current device as a trusted device.

More Secure authentication with Two-Factor Authentication

The most practical way to strengthen authentication is to require a second factor after the username/password stage. Since a password is something that a user knows, ensuring that the user also has something or using biometrics thwarts attackers that steal or gain access to passwords.

Traditional two-factor authentication solutions use hardware tokens (or "fobs") that users carry on their keychains. These tokens generate one-time passwords for the second stage of the login process. However, hardware tokens can cost up to $40 each. It takes time and effort to distribute them, tracks who has which one, and replace them when they break. They're easy to lose, hard to use, and users consistently report high levels of frustration with token-based systems.


Your choice of the second factor

miniOrange authentication service has 15+ authentication methods.

You can choose from any of the above authentication methods to augment your password based authentication. miniOrange authentication service works with all phone types, from landlines to smart-phone platforms. In the simplest case, users just answer a phone call and press a button to authenticate. miniOrange authentication service works internationally and has customers authenticating from many countries around the world.


Why Our Customers choose miniOrange Secure Identity Solutions ?


24/7 Support

miniOrange provides 24/7 support for all the Secure Identity Solutions. We ensure high quality support to meet your satisfaction.

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Affordable Pricing

miniorange provides most affordable Secure Identity Solutions for all type of use cases and offers different packages based on customer's requirement.

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We offer Secure Identity Solutions for Single Sign-On, Two Factor Authentication, Adaptive MFA, Provisioning, and much more. Please contact us at -

   +1 978 658 9387 (US)   ,   +91 77966 99612 (India)    |       info@xecurify.com