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| Categories | Basic | Standard | Professional | Premier |
|---|---|---|---|---|
| Technical Support | Business hours access to Support Engineers via email and GotoMeeting | Business hours access to Support Engineers via email and GotoMeeting | 24x7 access to Support Engineers via email and GotoMeeting | 24x7 access to Support Engineers via email and dedicated account manager on phone |
| Customer Service | 24x7 access to Self-help Resources, Getting started guides and support forums | 24x7 access to Self-help Resources, Getting started guides and support forums | 24x7 access to Self-help Resources, Getting started guides and support forums | 24x7 access to Self-help Resources,Getting started guides and support forums |
| Initial Response Time | Within 24 hrs ( Business Days Only) | Within 12 hrs ( Business Days Only) | Within 8 hrs ( All days including weekends) | Within 4 hrs ( All days including weekends) |
| Operations Support | On-boarding & Environment Familiarity | On-boarding & Environment Familiarity | On-boarding & Environment Familiarity | On-boarding & Environment Familiarity |
| Architecture Support | Architectural guidance based on best practices | Customer specific architectural support such as proposed deployment architecture options, performance tuning, configuration and implementation assistance delivered by miniorange technical specialists. | ||
| Third-Party Software Support | Interoperability & configuration guidance and troubleshooting | Interoperability & configuration guidance and troubleshooting | ||
| Proactive Guidance | Designated Technical Account Manager | |||
| Training | miniOrange Engineering-led web seminars, on-demand training | miniOrange Engineering-led web seminars, on-demand training | ||
| Pricing | Contact Us | Contact Us | Contact Us | Contact Us |
miniOrange provides 24/7 support for all the Secure Identity Solutions. We ensure high quality support to meet your satisfaction.
Try Nowminiorange provides most affordable Secure Identity Solutions for all type of use cases and offers different packages based on customer's requirement.
Request A QuoteWe offer Secure Identity Solutions for Single Sign-On, Two Factor Authentication, Adaptive MFA, Provisioning, and much more. Please contact us at -
+1 978 658 9387 (US) , +91 97178 45846 (India) | info@xecurify.com
