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| Categories | Basic | Standard | Professional | Premier |
|---|---|---|---|---|
| Technical Support | Business hours access to Support Engineers via email and GotoMeeting | Business hours access to Support Engineers via email and GotoMeeting | 24x7 access to Support Engineers via email and GotoMeeting | 24x7 access to Support Engineers via email and dedicated account manager on phone |
| Customer Service | 24x7 access to Self-help Resources, Getting started guides and support forums | 24x7 access to Self-help Resources, Getting started guides and support forums | 24x7 access to Self-help Resources, Getting started guides and support forums | 24x7 access to Self-help Resources,Getting started guides and support forums |
| Initial Response Time | Within 24 hrs ( Business Days Only) | Within 12 hrs ( Business Days Only) | Within 8 hrs ( All days including weekends) | Within 4 hrs ( All days including weekends) |
| Operations Support | On-boarding & Environment Familiarity | On-boarding & Environment Familiarity | On-boarding & Environment Familiarity | On-boarding & Environment Familiarity |
| Architecture Support | Architectural guidance based on best practices | Customer specific architectural support such as proposed deployment architecture options, performance tuning, configuration and implementation assistance delivered by miniorange technical specialists. | ||
| Third-Party Software Support | Interoperability & configuration guidance and troubleshooting | Interoperability & configuration guidance and troubleshooting | ||
| Proactive Guidance | Designated Technical Account Manager | |||
| Training | miniOrange Engineering-led web seminars, on-demand training | miniOrange Engineering-led web seminars, on-demand training | ||
| Pricing | Contact Us | Contact Us | Contact Us | Contact Us |
