| Technical Support |
Business hours access to Support Engineers via email |
Business hours access to Support Engineers via email and GotoMeeting |
Business hours access to Support Engineers via email and GotoMeeting |
24x7 access to Support Engineers via email and dedicated account manager on phone |
| Customer Service |
24x7 access to customer service, Self-help Resources,and support forums |
24x7 access to customer service, Self-help Resources,and support forums |
24x7 access to customer service, Self-help Resources,and support forums |
24x7 access to customer service, Self-help Resources,and support forums |
| Response Times |
Within 24 hrs ( All Business Days) |
Within 12 hrs ( All Business Days) |
Within 12 hrs ( All days including weekends) |
Within 8 hrs ( All days including weekends) |
| Architecture Support |
General guidance |
General guidance |
Basic Architectural guidance based on best practices |
Customer specific architectural support such as proposed deployment architecture options, performance tuning, configuration and implementation assistance delivered by miniorange technical specialists. |
| Operations Support |
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On-boarding & Environment Familiarity |
On-boarding & Environment Familiarity |
On-boarding & Environment Familiarity |
| Third-Party Software Support |
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Interoperability & configuration guidance and troubleshooting |
Interoperability & configuration guidance and troubleshooting |
| Proactive Guidance |
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Designated Technical Account Manager |
| Training |
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miniOrange Engineering-led web seminars, on-demand training |
miniOrange Engineering-led web seminars, on-demand training |
| Pricing |
$399/yr |
$799/yr |
$1499/yr |
Contact Us |