Tickets in EPM
End users can raise access request tickets when they need permission to launch restricted applications on their endpoints. These tickets can be centrally monitored, reviewed, and tracked by status through this unified dashboard.
How to Create a Ticket?
Tickets can be raised directly by end users from their managed endpoints when they attempt to access blocked applications, provided the administrator has configured and applied the appropriate ticketing policy to their user group or organizational unit.
Steps to Create a Ticket
- In the endpoint, right-click on the required application and click on Run as administrator as shown below.
- miniOrange UAC (User Account Center) will appear on the screen, showing the details of the current application and an input box for the ticket reason.
- Input the relevant reason and click on the Raise Ticket button as shown below.
- The Ticket will be raised, and the admin will be notified accordingly.
Steps to Manage Tickets
- In the sidebar, go to Tickets.
- The Tickets page will display all requests raised by users, whether the ticket has been approved or rejected, or is in a pending state. .
- Under the Action column, click the three dots >> View.
- The ticket details, along with full request information, can be seen here. Admin can either reject it or approve it, as shown below.
