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Zendesk Provisioning and Deprovisioning

Zendesk SCIM Provisioning allows to create account in a simplified way and link Zendesk users' account to their existing or new apps. Zendesk Provisioning automates user provisioning with their identities.

Provisioning saves time when setting up new users and teams, and also manages access privileges through the user lifecycle. miniOrange can create, read, and update user accounts for new or existing users, remove accounts for deactivated users, and synchronize attributes across multiple user stores.

Zendesk SCIM User provisioning and deprovisioning actions are bi-directional, so you can create accounts inside an external application and import them into miniOrange, or alternatively create the accounts in miniOrange and then push them out to any linked external applications.

Zendesk SCIM Deprovisioning means deleting a user and removing their access from multiple applications and network systems at once. Deprovisioning action is triggered when an employee leaves a company or changes roles within the organization. The deprovisioning features increase your organization's security profile by removing access to sensitive applications and content from people who leave your organization.

zendesk scim provisioning diagram

Provisioning & Deprovisioning Scenarios

miniOrange provides Provisioning solutions for all scenarios of user management (provisioning), which includes AD Integration, LDAP Integration and automated provisioning for all External Applications such as Zendesk , Google Workspace, Workday, etc

Follow the Step-by-Step Guide given below to setup Zendesk Provisioning

1. Configure Provisioning in Zendesk

  • Log in as an admin user to your Zendesk account by using the following URL https://(Zendesk Team Domain).zendesk.com
  • Navigate to Admin > CHANNELS > API > OAuth Clients.
  • In the All Oauth Clients section, click Add OAuth client.
  • In the Create a new OAuth client section, specify the Client name and Unique identifier.
  • Click Save.
  • Copy the Client Secret that is generated.
  • Note the following parameters that are required to configure provisioning in Verify.Team Domain,Unique identifier,Client secret, Username,Password.

2. Configure SCIM for Zendesk in miniOrange

  • If you are using any external IDP and just want to enable provisioning through us:
    • Go to Apps >> Provisioning >> Create a SCIM 2.0 App for Zendesk.
    • Zendesk SCIM Provisioning Select Provisioning

      Zendesk SCIM Provisioning Configuration

  • If you want to enable SAML authentication + SCIM both:
    • Go to Apps >> SAML >> Zendesk.
    • Create SAML app

      Select Zendesk app

    • In the Provisioning section, enter the SCIM Base URL and Bearer Token that you copied from the above step.
    • Zendesk Provisioning configuration

3. Add Attribute Mapping

  • Add the following attributes:

    Target Attributes miniOrange Attribute
    Switch([IsSoftDeleted],"False","True") DEFAULT USER PROFILE ATTRIBUTE Active
    Department DEFAULT USER PROFILE ATTRIBUTE department
    telephoneNumber DEFAULT USER PROFILE ATTRIBUTE phone
  • In Enable Provisioning Features, you can enable any feature below.
  • Enable Zendesk Provisioning Features

  • Click on Save button.

4. Create Group

  • Go to Groups > Create Group. Enter the Group Name and click on Create Group button and the group will be created.
  • Zendesk provisioning create group

5. Add Policy

  • In the Policies section, navigate to Add Policy tab.
  • In Select Application section, select the application you have created in step2.
  • In Configure Settings section, select the group you have created in step4 and enter the policy name with the required login method.
  • Click on Save button.
  • zendesk Provisioning Add policy

6. Add Users

  • Go to Users > Add User.
  • Enter the Users Details and the user will be created.
  • Zendesk Provisioning Add User

7. Assign Users

  • Go to Groups.
  • Assign the users to the Group you have created in step4.
  • zendesk provisioning assign users

8. Update Users

  • To update user profile, Go to Users >> User List.
  • Select a particular user and in Actions dropdown select Edit.
  • zendesk Provisioning Select Edit User

  • Fill out user updated information and click on Save button.
  • zendesk Provisioning Edit User

9. Delete Users

  • To delete user, Go to Users >> User List.
  • Select a particular user and in Actions dropdown select Delete.
  • zendesk Provisioning Select Delete User

  • A pop up will appear in which click on Yes button.
  • zendesk Provisioning Delete User

View Provisioning Reports

How to access Provisioning Reports?

  • Navigate to the Reports in the left-hand navigation pane and select Provisioning Report.
  • Provisioning Report

  • Filter the reports by specifying Enduser Identifier and Application Name criteria. Additionally, choose the desired timespan for the reports. Once done, click on the Search.
  • Search Provisioning Report

  • Alternatively, you can directly click on Search to retrieve all provisioning reports based on time without applying any specific filters.

External References

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