Cargill streamlines BigCommerce access with miniOrange’s SSO & SCIM integration

Challenge

Cargill’s vision to streamline authentication across its dual BigCommerce storefronts uncovered several technical and operational challenges that impacted security, user experience, and identity governance.

Key Challenges Cargill had faced

Cargill operated two online stores which serve different user groups consisting of employees and customers. Users must access different systems to log in because there exists no unified method to monitor access permissions. This was what Cargill was going through.

The company was trying to keep security policies the same on both Azure AD and Okta while using both of them.

Without a central system, their IT team was always putting out fires and managing user access by hand, which was bad for security and made users angry.

• Managing multiple stores was messy: Managing multiple online stores creates difficulties in monitoring user access rights to specific content. The different storefronts operated with separate user groups who needed distinct permission levels.
• Mixed Identity Systems Create Chaos: It was hard to combine Azure AD and Okta into one BigCommerce environment, and it was like trying to get two people who speak different languages to talk.
• Provisioning Limitations: When Cargill found out about Okta's SCIM limits, they encountered a blocker. This meant that they had to make their own APIs just to safely sync customer data with their systems.
• No Single Source of Truth for User Management: Without a single identity management system, every time a user changed, they had to manually update several systems. This method took a long time and left security holes that kept the IT team up at night.
• Growing Pressure to Lock Things Down: Cargill needed a solution that could scale easily without compromising security or adding more hassle for their team. Threats and internal compliance requirements were prioritized than before, it was necessary to scale security with the business.

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Results

Cargill was finally able to fix their complicated login scenario after using miniOrange's identification solution. They used to have to deal with a lot of different systems and passwords that never worked well. Now, everything works together without any problems. Their staff and customers can really get their work done without having to deal with technology, and the whole system can grow with their business demands..

• One Login for Everything: Employees received a combined experience where they no longer have different passwords to remember for Consulting Corner and Cargill Feed Retailer. Once logged in, they can get everything they need in Azure AD and Okta. They no longer write their passwords on sticky notes and call IT for help anymore.
• Automated User Provisioning: When a new person joins the team or a customer registers up, they are automatically added to all the right systems with automated user provisioning. New team members can start being productive straight immediately because things that used to take IT hours of manual work now happen in minutes. This is made possible with real-time user sync from identity providers to BigCommerce via SCIM and custom APIs.
• Improved Identity Governance: IT now knows exactly who can see what on all systems. They may quickly check to see if someone still has access they should not have, prepare reports for audits, and make sure that security rules are being followed everywhere.
• Scalable Architecture: Cargill doesn't have to start from begin every time they want to create additional online businesses or user groups. The system is built to manage growth.
• Better User Experience: Instead of dreading login time, users find the system fast and straightforward. Now, internal teams are losing less on password resets and access issues, while customers have a smoother experience that keeps them coming back.

About Cargill

Cargill operates as a family business which has maintained safe responsible sustainable food delivery to the world for 158 years. The company collaborates with farmers and supply chain customers to deliver essential products including alternative proteins and AI-powered livestock solutions while maintaining quality and honesty standards. Cargill dedicates itself to human well-being while making a commitment to maintain ethical conduct throughout present times and into the future. The company safeguards its digital operations on Bigcommerce through single sign-on (SSO) and SCIM.