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IP Restriction for Zendesk


How can IP Restriction restrict access to Zendesk?

miniOrange allows you to use IP Restriction policy to provide or deny access to the users based on trusted IP Addresses.

  • For the IP Restriction to work, the Admin must create a policy specifying permitted IP addresses which allows the access to the application.
  • Miniorange supports IP addresses range in three formats i.e. IPv4, IPv4 CIDR and IPv6 CIDR.
  • To block the access, Admin must specify an action which needs to be performed when a user tries to login from a non trusted IP address (Such as Deny or Challenge the user with 2FA).
  • Once the restriction policy is configured, it can be applied to any application’s login policy to enable IP restriction for that application

Connect with External Source of Users


miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Shibboleth, Ping, Okta, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more.



Follow the step-by-step guide given below for Zendesk IP restriction:

1. Configure Zendesk in miniOrange

  • Log into miniOrange Admin Console.
  • Go to Apps and click on Add Applicaton button.
  • Zendesk IP Restriction: add app

  • In Choose Application Type click on Create App button in SAML/WS-FED application type.
  • Zendesk IP Restriction: choose app type

  • Search for Zendesk in the list.
  • Zendesk IP Restriction: manage apps

  • Enter the SP Entity ID or Issuer: https://your_domain.zendesk.com/.
  • Enter the ACS URL: https://your_domain.zendesk.com/access/saml.
  • Enter the Single Logout URL: http://samldemo.zendesk.com/home.
  • Zendesk IP Restriction: Add IdP basic settings

  • Click Next, now in the Attribute Mapping configure attributes according to your choice.
  • Configure Zendesk IP Restriction: Attribute Mapping

  • Click on Save.
  • Get IdP Metadata Details to upload to Zendesk:

  • Go to Apps >> Manage Apps.
  • Search for your app and click on the select in action menu against your app.
  • Click on Metadata to get metadata details, which will be required later. Click on Link to see the IDP initiated SSO link for Zendesk.
  • Zendesk IP Restriction: metadata link

  • Here you will see 2 options, if you are setting up miniOrange as IDP copy the metadetails related to miniOrange, if you required to be authenticated via external IDP's (OKTA, AZURE AD, ADFS, ONELOGIN, GOOGLE APPS) you can get metadata from the 2nd Section as shown below.
  • Zendesk IP Restriction: Add SAML Application

  • Keep SAML Login URL , SAML Logout URL and click on the Download Certificate button to download certificate which you will require in Step 2.
  • Zendesk IP Restriction: Select Metadata details external IDP or miniOrange as IDP


2. Configure SAML Single Sign-On in Zendesk

  • Login to your Zendesk account domain at https://[your-subdomain].zendesk.com/admin/security/sso.
  • Click on the Settings icon in the left pane.
  • Click Configure for SAML.
  • Zendesk enterprise IP Restriction: admin login

  • Click Enabled.
  • Enter SAML SSO URL, Certificate fingerprint and Remote logout URL value in the required fields that you got from Step 1.
  • (OPTIONAL) IP ranges: Enter your IP ranges. Requests from these IP ranges will always be routed via remote authentication. Requests from IP addresses outside these ranges will be routed to the normal sign-in form.
  • Zendesk enterprise IP Restriction: enter configuration details

  • Click on Save button to save the Single Sign-On (SSO) SAML settings.
  • If you want to enable enterprise SSO with SAML for Staff members and/or for End users, go to the corresponding tab, check External authentication, then click Save:
    • Staff Members:
    • Zendesk enterprise IP Restriction: enter configuration details

    • End Users:
    • Zendesk enterprise IP Restriction: enter configuration details

3. Configure IP Restriction: Restricting access with IP Blocking

    You can allow a IP Address in certain range for SSO or you can deny it based on your requirements and you can also challenge the user to verify his authenticity. Adaptive authentication manages the user authentication based on different factors such as Device ID, Location, Time of Access, IP Address and many more, thus improving the security and functionality of Single Sign-On.

    You can configure Adaptive Authentication with IP Blocking in following way:

  • Go to Adaptive Authentication from the left navigation bar.
  • Click on Add Policy tab.
  • Add a Policy Name for your Adaptive Authentication Policy.
  • Zendesk IP Restriction: Restrict Access adaptive authnetication policy

  • Enable Enable IP Restriction option from the IP RESTRICTION CONFIGURATION section to configure custom IP range.
  • Zendesk IP Restriction: Restrict Access adaptive authentication ip blocking

  • Select the Action you want to perform if the IP address is out of the range. i.e. Allow, Challenge & Deny.
  • Specify the IP Address range for which you want above setting to reflect. You can add more than one IP Address ranges by clicking on following button +.
  • We support IP addresses range in three formats i.e. IPv4, IPv4 CIDR and IPv6 CIDR. You can choose whichever is suitable for you from the dropdown menu.
  • Now select your Action for behaviour Change and Challenge Type for user from the Action for behaviour Change Section.
  • Zendesk IP Restriction: Restrict Access adaptive authentication behaviour change


    Action for behaviour Change Options :


    Attribute Description
    Allow Allow user to authenticate and use services if Adaptive authentication condition is true.
    Challenge Challenge users with one of the three methods mentioned below for verifying user authenticity.
    Deny Deny user authentications and access to services if Adaptive authentication condition is true.

    Challenge Type Options :

    Attribute Description
    User second Factor The User needs to authenticate using the second factor he has opted or assigned for such as
  • OTP over SMS
  • PUSH Notification
  • OTP over Email
  • And 12 more methods.
  • KBA (Knowledge-based authentication) The System will ask user for 2 of 3 questions he has configured in his Self Service Console. Only after right answer to both questions user is allowed to proceed further.
    OTP over Alternate Email User will receive a OTP on the alternate email he has configured threw Self Service Conolse. Once user provides the correct OTP he is allowed to proceed further.

  • Scroll to the end and click on save.

4. Enable Restriction for Zendesk

  • Go to Policies >> App Login Policy from the left navigation bar.
  • Click on Edit option against your selected app.
  • Zendesk IP Restriction: edit device restriction policy

  • Set your application name in the Application and select password as Login Method.
  • Enable Adaptive Authentication.
  • From the Select Login Policy dropdown, select the policy we created in the last step and select the required restriction method as an option.
  • Click Save.
  • Zendesk IP Restriction: Restrict Access save device restriction policy



5. Configure Your User Directory (Optional)

miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Okta, Shibboleth, Ping, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more. You can configure your existing directory/user store or add users in miniOrange.



  • To add your users in miniOrange there are 2 ways:
  • 1. Create User in miniOrange

    • Click on Users >> User List >> Add User.
    • Zendesk VPN 2FA : Add user in miniOrange

    • Here, fill the user details without the password and then click on the Create User button.
    • Zendesk MFA: Add user details

    • After successful user creation a notification message "An end user is added successfully" will be displayed at the top of the dashboard.
    • Zendesk Two-Factor Authentication: Add user details

    • Click on On Boarding Status tab. Check the email, with the registered e-mail id and select action Send Activation Mail with Password Reset Link from Select Action dropdown list and then click on Apply button.
    • Zendesk 2FA: Select email action

    • Now, Open your email id. Open the mail you get from miniOrange and then click on the link to set your account password.
    • On the next screen, enter the password and confirm password and then click on the Single Sign-On (SSO) reset password button.
    • Zendesk Multi-Factor Authentication: Reset user password
    • Now, you can log in into miniOrange account by entering your credentials.

    2. Bulk Upload Users in miniOrange via Uploading CSV File.

    • Navigate to Users >> User List. Click on Add User button.
    • Zendesk 2FA: Add users via bulk upload

    • In Bulk User Registration Download sample csv format from our console and edit this csv file according to the instructions.
    • Zendesk Two-Factor authentication: Download sample csv file

    • To bulk upload users, choose the file make sure it is in comma separated .csv file format then click on Upload.
    • Zendesk 2FA : Bulk upload user

    • After uploading the csv file successfully, you will see a success message with a link.
    • Click on that link you will see list of users to send activation mail. Select users to send activation mail and click on Send Activation Mail. An activation mail will be sent to the selected users.
  • Click on External Directories >> Add Directory in the left menu of the dashboard.
  • Zendesk 2FA: Configure User Store

  • Select Directory type as AD/LDAP.
  • Zendesk 2FA: Select AD/LDAP as user store

    1. STORE LDAP CONFIGURATION IN MINIORANGE: Choose this option if you want to keep your configuration in miniOrange. If active directory is behind a firewall, you will need to open the firewall to allow incoming requests to your AD.
    2. STORE LDAP CONFIGURATION ON PREMISE: Choose this option if you want to keep your configuration in your premise and only allow access to AD inside premises. You will have to download and install miniOrange gateway in your premise.
    3. Zendesk Two-Factor Authentication : Select ad/ldap user store type

  • Enter LDAP Display Name and LDAP Identifier name.
  • Select Directory Type as Active Directory.
  • Enter the LDAP Server URL or IP Address against LDAP Server URL field.
  • Click on Test Connection button to verify if you have made a successful connection with your LDAP server.
  • Zendesk MFA/2FA: Configure LDAP server URL Connection

  • In Active Directory, go to the properties of user containers/OU's and search for Distinguished Name attribute.
  • Zendesk MFA: Configure user bind account domain name

  • Enter the valid Bind account Password.
  • Click on Test Bind Account Credentials button to verify your LDAP Bind credentials for LDAP connection.
  • Zendesk MFA: Check bind account credentials

  • Search Base is the location in the directory where the search for a user begins. You will get this from the same place you got your Distinguished name.
  • Zendesk 2FA : Configure user search base

  • Select a suitable Search filter from the drop down menu. To use custom Search Filter select "Write your Custom Filter" option and customize it accordingly.
  • Zendesk MFA/2FA : Select user search filter

  • You can also configure following options while setting up AD. Enable Activate LDAP in order to authenticate users from AD/LDAP. Click on the Save button to add user store.
  • Zendesk MFA : Activate LDAP options

    Here's the list of the attributes and what it does when we enable it. You can enable/disable accordingly.

    Attribute Description
    Activate LDAP All user authentications will be done with LDAP credentials if you Activate it
    Sync users in miniOrange Users will be created in miniOrange after authentication with LDAP
    Fallback Authentication If LDAP credentials fail then user will be authenticated through miniOrange
    Allow users to change password This allows your users to change their password. It updates the new credentials in your LDAP server
    Enable administrator login On enabling this, your miniOrange Administrator login authenticates using your LDAP server
    Show IdP to users If you enable this option, this IdP will be visible to users
    Send Configured Attributes If you enable this option, then only the attributes configured below will be sent in attributes at the time of login

  • Click on Save. After this, it will show you the list of User stores. Click on Test Connection to check whether you have enter valid details. For that, it will ask for username and password.
  • Zendesk 2FA: Test AD/Ldap connection

  • On Successful connection with LDAP Server, a success message is shown.
  • Click on Test Attribute Mapping.
  • Zendesk LDAP successful connection

  • Enter a valid Username. Then, click on Test. Mapped Attributes corresponding to the user are fetched.
  • Zendesk MFA: Fetch mapped attributes for user

  • After successful Attribute Mapping Configuration, go back to the ldap configuration and enable Activate LDAP in order to authenticate users from AD/LDAP.
  • Refer our guide to setup LDAPS on windows server.

User Import and Provisioning from AD

  • Go to Settings >> Product Settings in the Customer Admin Account.
  • MFA/Two-Factor Authentication(2FA) for   miniOrange dashboard

  • Enable the "Enable User Auto Registration" option and click Save.
  • MFA/Two-Factor Authentication(2FA) for   Enable User Auto Registration

  • (Optional) To send a welcome email to all the end users that will be imported, enable the "Enable sending Welcome Emails after user registration" option and click Save.
  • MFA/Two-Factor Authentication(2FA) for   Enable sending Welcome Emails after user registration

  • From the Left-Side menu of the dashboard select Provisioning.
  • MFA/Two-Factor Authentication(2FA) for   User Sync/Provisioning

  • In Setup Provisioning tab select Active Directory in the Select Application Drop Down.
  • Toggle the Import Users tab, click on Save button.
  • MFA/Two-Factor Authentication(2FA) for   User Sync Active Directory Configuration

  • On the same section, switch to Import Users section.
  • Select Active Directory from the dropdown and click on the Import Users tab, to import all the users from Active Directory to miniOrange.
  • MFA/Two-Factor Authentication(2FA) for   User Sync Import Operation

  • You can view all the Users you have imports by selecting Users >> User List from Left Panel.
  • MFA/Two-Factor Authentication(2FA) for   User List

  • All the imported users will be auto registered.
  • These groups will be helpful in adding multiple 2FA policies on the applications.

miniOrange integrates with various external user sources such as directories, identity providers, and etc.

Not able to find your IdP or Need help setting it up?


Contact us or email us at idpsupport@xecurify.com and we'll help you setting it up in no time.



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