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Single Sign On (SSO) for Zendesk
miniOrange provides a ready to use solution for Zendesk. This solution ensures that you are ready to roll out secure access to Zendesk to your employees within minutes.
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Zendesk

miniOrange provides secure access to Zendesk for enterprises and full control over access of application. Single Sign On (SSO) into Zendesk with one set of login credentials.

miniOrange supports both IdP (Identity Provider) and SP (Service Provider) initiated Single Sign On (SSO)

Follow the Step-by-Step Guide given below for Zendesk Single Sign On (SSO)

Step 1: Configure Single Sign On (SSO) Settings in Zendesk

  1. Login to miniOrange Admin Console.
  2. Go to Apps >> Manage Apps . Click Configure Apps button.
  3. Click on SAML tab. Select Zendesk and click Add App button.


  4. Make sure the SP Entity ID or Issuer is in the format: https://your_domain.zendesk.com/access/saml.
  5. Make sure the ACS URL is in the format: https://your_domain.zendesk.com/access/saml
  6. Make sure the Single Logout URL is in the format: http://samldemo.zendesk.com/home.
  7. Leave the Attributes section empty.
  8. Click on Save to configure Zendesk.
  9. Click on Download Certificate link to download the certificate which will be required later.


  10. Login to your Zendesk domain.
  11. Click on the Settings icon in the left pane.


  12. Then select Security in the Settings panel.
  13. Choose the Single Sign On (SSO) option and select SAML.
  14. Enter the details as shown:
    15. SAML SSO URLhttps://auth.miniorange.com/moas/idp/samlsso
    Remote logout URLhttps://auth.miniorange.com/moas/idp/samllogout
    Certificate FingerprintCopy the Thumbprint of the downloaded certificate.
  15. Open the certificate that was downloaded earlier.
  16. Go to Details.
  17. In the Field column, select Thumbprint.
  18. Copy the Thumbprint that opens in the pane by pressing CTRL+C (Right-Click wont work!).
  19. Paste the Thumbprint in the Certificate Fingerprint.
  20. Click the Save to save the Single Sign On (SSO) SAML settings.

Step 2: Create a policy for Zendesk

  1. Login to miniOrange Admin Console.
  2. Go to Policies >> App Authentication Policy.
  3. Add a new policy for Zendesk.
    1. Select Zendesk from Application dropdown.
    2. Select a Group Name from dropdown - the group for which you want to add Zendesk policy.
    3. Give a policy name for Zendesk in Policy Name field.
    4. Select the First Factor Type for authentication.
    5. Enable Second Factor for authentication if required.
    6. Click on Save button to add policy for Zendesk Single Sign On (SSO).


  4. Now click on Onboard users into our system from View Policy Tab.

Step 3: Onboard users into our system

  1. Download sample csv format from our console and create a CSV file containing your users in this format.


  2. Upload your CSV in our console via Bulk Upload.
  3. After uploading the CSV file successfully, you will see a success message.
  4. From Users/Groups menu, select Manage Users/Groups and go to OnBoarding Status. Select users to send activation mail and click on send activation mail. An activation mail will be sent to the selected users.

Step 4: Register users into our system (End Users)

  1. Sign In to your mail and click on registration link that is valid only for 5 days. You will be redirected to our registration page.
  2. Configure your basic details.


  3. Configure any strong authentication method.


  4. Configure KBA (Security Questions) as your fallback method, in case you lost your phone this will get invoked and save your details.


  5. After successful registration, you will see a registration successful message.

Step 5: Now sign in to your Zendesk account with miniOrange IdP by either of the two steps:

    1. Using SP initiated login :-

    1. Go to https://[your_domain].zendesk.com, enter your Email Address and click on Login. Now you will be redirected to miniOrange IdP Sign On Page.


    2. Enter your miniOrange login credential and click on Login. You will be automatically logged in to your Zendesk account.

    2. Using IdP initiated login :-

    1. Login to your miniOrange Self Service Console as an End User and click on the Zendesk icon on your Dashboard.

Using Two Factor Authentication for Zendesk

The most practical way to strengthen authentication is to require a second factor after the username/password stage. Since a password is something that a user knows, ensuring that the user also has something or using biometrics thwarts attackers that steal or gain access to passwords.

Traditional two-factor authentication solutions use hardware tokens (or "fobs") that users carry on their keychains. These tokens generate one-time passwords for the second stage of the login process. However, hardware tokens can cost up to $40 each. It takes time and effort to distribute them, track who has which one, and replace them when they break. They're easy to lose, hard to use, and users consistently report high levels of frustration with token-based systems.


Your choice of second factor

miniOrange authentication service has 15+ authentication methods.

You can choose from any of the above authentication methods to augment your password based authentication. miniOrange authentication service works with all phone types, from landlines to smart-phone platforms. In the simplest case, users just answer a phone call and press a button to authenticate. miniOrange authentication service works internationally, and has customers authenticating from many countries around the world.



For further details refer :
https://support.zendesk.com/hc/en-us/articles/203663676-Using-SAML-for-single-sign-on-Plus-and-Enterprise-

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If you don't find what you are looking for, please contact us at info@miniorange.com or call us at +1 978 658 9387 to find an answer to your question about Zendesk Single Sign On (SSO).


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