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Zendesk is an all-in-one solution for tracking, prioritizing and resolving support ticket issues for your company. It provides all customer data all in one place, to ensure that all information is located in one location. Zendesk provides machine learning-powered, self-service customer service with a blend of Zendesk API Web Widget, and Mobile SDK as Zendesk Embeddables.
miniOrange gives you easy and safe access to your Zendesk account for businesses with full control of authentication for the application through miniOrange's Zendesk Single Sign-On (SSO) solution. miniOrange can connect to any third-party Identity Provider (IdP) like Azure Active Directory (AD), Okta, Auth0, etc. Adding to it they can be authenticated with their identity provider (IdP) credentials.
In addition, miniOrange offers an easy-to-install system for Zendesk Single-Sign-On together with other Identity Access Management features. Additional IAM features here means - Multi-factor Authentication, Adaptive Authentication and User Provisioning. We can also import users from Active Directories like Azure AD, OpenLDAP, AWS Cognito etc.
Following are Single Sign-on Options for Zendesk :
Enable Single Sign-on for zendesk account using Social and Business account such as Twitter, Facebook, Google, Microsoft, etc.
Enable SAML SSO and authenticate using any User Store or IdP of your choice
How does Zendesk SAML SSO Work?
miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Shibboleth, Ping, Okta, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more.
|SP Entity ID or Issuer||https://your_domain.zendesk.com/|
|Single Logout URL||http://samldemo.zendesk.com/home|
Test SSO login to your Zendesk account with miniOrange IdP:
miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Okta, Shibboleth, Ping, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more. You can configure your existing directory/user store or add users in miniOrange.
1. Create User in miniOrange
2. Bulk Upload Users in miniOrange via Uploading CSV File.
Here's the list of the attributes and what it does when we enable it. You can enable/disable accordingly.
|Activate LDAP||All user authentications will be done with LDAP credentials if you Activate it|
|Sync users in miniOrange||Users will be created in miniOrange after authentication with LDAP|
|Fallback Authentication||If LDAP credentials fail then user will be authenticated through miniOrange|
|Allow users to change password||This allows your users to change their password. It updates the new credentials in your LDAP server|
|Enable administrator login||On enabling this, your miniOrange Administrator login authenticates using your LDAP server|
|Show IdP to users||If you enable this option, this IdP will be visible to users|
|Send Configured Attributes||If you enable this option, then only the attributes configured below will be sent in attributes at the time of login|
Refer our guide to setup LDAPS on windows server.
miniOrange integrates with various external user sources such as directories, identity providers, and etc.
A. Restricting access to Zendesk with IP Blocking
You can use adaptive authentication with Zendesk Single Sign-On (SSO) to improve the security and functionality of Single Sign-On. You can allow a IP Address in certain range for SSO or you can deny it based your requirements and you can also challenge the user to verify his authenticity. Adaptive authentication manages the user authentication bases on different factors such as Device ID, Location, Time of Access, IP Address and many more.You can configure Adaptive Authentication with IP Blocking in following way:
|Allow||Allow user to authenticate and use services if Adaptive authentication condition is true.|
|Challenge||Challenge users with one of the three methods mentioned below for verifying user authenticity.|
|Deny||Deny user authentications and access to services if Adaptive authentication condition is true.|
|User second Factor||The User needs to authenticate using the second factor he has opted or assigned for such as
|KBA (Knowledge-based authentication)||The System will ask user for 2 of 3 questions he has configured in his Self Service Console. Only after right answer to both questions user is allowed to proceed further.|
|OTP over Alternate Email||User will receive a OTP on the alternate email he has configured threw Self Service Console. Once user provides the correct OTP he is allowed to proceed further.|
B. Adaptive Authentication with Limiting number of devices.
Using Adaptive Authentication you can also restrict the number of devices the end user can access the Services on. You can allow end users to access services on a fixed no. of devices. The end users will be able to access services provided by us on this fixed no. of devices.You can configure Adaptive Authentication with Device Restriction in following way
C. Add Adaptive Authentication policy to Zendesk.
D.Notification and Alert Message.
This section handles the notifications and alerts related to Adaptive Authentication.It provides the following options :
|Challenge Completed and Device Registered||Enabling this option allows you to send an email alert when an end-user completes a challenge and registers a device.|
|Challenge Completed but Device Not Registered||Enabling this option allows you to send an email alert when an end-user completes a challenge but do not registers the device.|
|Challenge Failed||Enabling this option allows you to send an email alert when an end-user fails to complete the challenge.|
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