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Genesys Single Sign-On (SSO)

Configure Genesys Cloud SSO in a few simple steps using this setup guide. miniOrange Single Sign-On (SSO) helps you to log in to Genesys Cloud and other applications using a single set of credentials. Upon enabling SSO for Genesys Cloud, a person can securely access Genesys Cloud in one click without having to enter their username and password again.

With miniOrange Genesys SSO, you can:

  • Enable your users to automatically login to Genesys
  • Have centralized and easy access control of the users
  • Connect easily with any external identity source like Azure AD, ADFS, Cognito, etc

Get Free Installation Help

miniOrange offers free help through a consultation call with our System Engineers to Install or Setup Genesys Cloud SSO solution in your environment with 30-day free trial.

For this, you need to just send us an email at idpsupport@xecurify.com to book a slot and we'll help you in no time.

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Supported SSO Features:

  • SP (Service Provider) Initiated Single Sign-On (SSO):
    In this flow, a person tries to login to the service provider (Genesys Cloud account) directly. The request is redirected to the identity provider for authentication. On successful authentication from the identity provider, the person is given access to the application (Genesys Cloud account).
  • IdP (Identity Provider) Initiated Single Sign-On (SSO):
    In this flow, a person logs in to the identity provider using his credentials. Now the person can access any of the configured service providers (Genesys Cloud account, etc.) through the identity provider dashboard without having to enter the credentials again.

Connect with External Source of Users

miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Shibboleth, Ping, Okta, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more.


  • Go to Genesys admin dashboard >> Single Sign-on >> Provider >> Add, Delete, Edit, View permissions
  • Admin role in your organization’s identity provider account
  • The user email address should be same in your organization's identity provider account and Genesys Cloud

Follow the step-by-step guide to setup Genesys Cloud Single Sign-On (SSO)

1. Configure Genesys in miniOrange

  • Login into miniOrange Admin Console.
  • Go to Apps and click on Add Application button.
  • Genesys Single Sign-On (SSO) add app

  • In Choose Application Type click on SAML/WS-FED application type.
  • Genesys Single Sign-On (SSO) choose app type

  • Search for Genesys in the list, if you don't find Genesys in the list then, search for custom and you can set up your application via Custom SAML App.
  • Genesys Single Sign-On (SSO) manage apps

  • In Basic Settings, enter the following details in fields below.
  • Custom Application Name

    Enter the application name as Genesys

    SP Entity ID or Issuer

    The SP entity ID, also known as the Audience or Reference URI. This is the unique identifier of the service provider.
    For Genesys Authentication, you can calculate this ID as sp-<ccid>-<region>-0.

    <ccid> Your contact center ID. For example, the CCID of this format : d49eab9b-ac85-4ad7-b9db-4197e6bc8020
    <region> The deployment region. For, example UWS1 : sp-d49eab9b-ac85-4ad7-b9db-4197e6bc8020-USW1-0

    The single sign-on URL is also known as the AssertionConsumerService URI in the following URL format : <auth-int-url>/auth/v3/saml/SSO/alias/<SP entity ID>.

    Here's an example with the SP entity ID from the previous step: https://auth.<company_domain>.com/auth/v3/saml/SSO/alias/sp-d49eab9b-ac85-4ad7-b9db-4197e6bc8020-USW1-0

    <auth-int-url> The Genesys Authentication internal ingress URL, as configured in internal_ingress.frontend.
    Single Logout URL

    The single logout URL, also known as the SingleLogoutService URI of the URL format : <auth-int-url>/auth/v3/saml/SingleLogout/alias/<SP entity ID>.

    Here's an example with the SP entity ID from the previous step: https://auth.<company_domain>.com/auth/v3/saml/SSO/alias/sp-d49eab9b-ac85-4ad7-b9db-4197e6bc8020-USW1-0

    Configure Genesys Cloud Single Sign-On (SSO)

  • Click on Next to proceed further.
  • In the Attribute Mapping tab configure the following attributes as shown in the image below.
  • Genesys Cloud Single Sign-On (sso) Add Attribute

  • To upload respective app logo for a Custom SAML App, click on Upload Logo tab.
  • Genesys Cloud Single Sign-On (sso) Update Logo

  • Click on Save.
  • To get miniOrange metadata details in order to configure Genesys Cloud:

  • Go to Apps >> Manage Apps.
  • Search for your app and click on the select in action menu against your app.
  • Click on the Metadata option under the Select Dropdown to get the miniOrange Metadata details. You can also click on the Show SSO Link to see the IdP initiated SSO link for Genesys Cloud.
  • Go to Metadata link Genesys Cloud SAML SSO

  • Here you will see 2 options, if you are setting up miniOrange as IDP copy the metadetails related to miniOrange, if you required to be authenticated via external IDP's (Okta, Azure AD, ADFS, OneLogin, Google Workspace) you can get metadata from the 2nd Section as shown below.
  • Genesys Cloud Single Sign-On (sso) Select Metadata details external IDP or miniOrange as IDP

  • Keep SAML Login URL, SAML Logout URL and click on the Download Certificate button to download certificate which you will require in Step 2.
  • Genesys Cloud Single Sign-On (SSO) Click on Download Certificate

2. Configure SSO in Genesys Cloud

  • Login into Genesys admin dashboard. Click on Admin.
  • Genesys Cloud Single Sign-On (SSO) Click on Admin tab

  • Navigate to the Integration >> Single Sign-on >> click on Generic SSO Provider tab.
  • In Generic SSO Provider, enter the following details, which you get from the step 1.
  • Genesys Cloud Single Sign-On (SSO) Provider the required details

  • Click Save.

3. Test SSO Configuration

Test SSO login to your Genesys account with miniOrange IdP:

    Using SP Initiated Login

    • Go to your Genesys URL, here you will be either asked to enter the username or click on the SSO link which will redirect you to miniOrange IdP Sign On Page.
    • Genesys Single Sign-On (SSO) login

    • Enter your miniOrange login credential and click on Login. You will be automatically logged in to your Genesys account.

    Using IDP Initiated Login

    • Login to miniOrange IdP using your credentials.
    • Genesys Single Sign-On (SSO)

    • On the Dashboard, click on Genesys application which you have added, to verify SSO configuration.
    • Genesys Single Sign-On (SSO) verify configuration

    Not able to configure or test SSO?

    Contact us or email us at idpsupport@xecurify.com and we'll help you setting it up in no time.

4. Configure Your User Directory (Optional)

miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Microsoft Entra ID, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Okta, Shibboleth, Ping, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more. You can configure your existing directory/user store or add users in miniOrange.

  • To add your users in miniOrange there are 2 ways:
  • 1. Create User in miniOrange

    • Click on Users >> User List >> Add User.
    • Genesys: Add user in miniOrange

    • Here, fill the user details without the password and then click on the Create User button.
    • Genesys: Add user details

    • After successful user creation a notification message "An end user is added successfully" will be displayed at the top of the dashboard.
    • Genesys: Add user details

    • Click on Onboarding Status tab. Check the email, with the registered e-mail id and select action Send Activation Mail with Password Reset Link from Select Action dropdown list and then click on Apply button.
    • Genesys: Select email action

    • Now, Open your email id. Open the mail you get from miniOrange and then click on the link to set your account password.
    • On the next screen, enter the password and confirm password and then click on the Single Sign-On (SSO) reset password button.
    • Genesys: Reset user password
    • Now, you can log in into miniOrange account by entering your credentials.

    2. Bulk Upload Users in miniOrange via Uploading CSV File.

    • Navigate to Users >> User List. Click on Add User button.
    • Genesys: Add users via bulk upload

    • In Bulk User Registration Download sample csv format from our console and edit this csv file according to the instructions.
    • Genesys: Download sample csv file

    • To bulk upload users, choose the file make sure it is in comma separated .csv file format then click on Upload.
    • Genesys: Bulk upload user

    • After uploading the csv file successfully, you will see a success message with a link.
    • Click on that link you will see list of users to send activation mail. Select users to send activation mail and click on Send Activation Mail. An activation mail will be sent to the selected users.
  • Click on External Directories >> Add Directory in the left menu of the dashboard.
  • Genesys: Configure User Store

  • Select Directory type as AD/LDAP.
  • Genesys: Select AD/LDAP as user store

    1. STORE LDAP CONFIGURATION IN MINIORANGE: Choose this option if you want to keep your configuration in miniOrange. If active directory is behind a firewall, you will need to open the firewall to allow incoming requests to your AD.
    2. STORE LDAP CONFIGURATION ON PREMISE: Choose this option if you want to keep your configuration in your premise and only allow access to AD inside premises. You will have to download and install miniOrange gateway in your premise.
    3. Genesys: Select ad/ldap user store type

  • Enter LDAP Display Name and LDAP Identifier name.
  • Select Directory Type as Active Directory.
  • Enter the LDAP Server URL or IP Address against LDAP Server URL field.
  • Click on Test Connection button to verify if you have made a successful connection with your LDAP server.
  • Genesys: Configure LDAP server URL Connection

  • In Active Directory, go to the properties of user containers/OU's and search for Distinguished Name attribute.
  • Genesys: Configure user bind account domain name

  • Enter the valid Bind account Password.
  • Click on Test Bind Account Credentials button to verify your LDAP Bind credentials for LDAP connection.
  • Genesys: Check bind account credentials

  • Search Base is the location in the directory where the search for a user begins. You will get this from the same place you got your Distinguished name.
  • Genesys: Configure user search base

  • Select a suitable Search filter from the drop-down menu. If you use User in Single Group Filter or User in Multiple Group Filter, replace the <group-dn> in the search filter with the distinguished name of the group in which your users are present. To use custom Search Filter select "Write your Custom Filter" option and customize it accordingly.
  • Genesys: Select user search filter

  • You can also configure following options while setting up AD. Enable Activate LDAP in order to authenticate users from AD/LDAP. Click on the Save button to add user store.
  • Genesys: Activate LDAP options

    Here's the list of the attributes and what it does when we enable it. You can enable/disable accordingly.

    Attribute Description
    Activate LDAP All user authentications will be done with LDAP credentials if you Activate it
    Sync users in miniOrange Users will be created in miniOrange after authentication with LDAP
    Fallback Authentication If LDAP credentials fail then user will be authenticated through miniOrange
    Allow users to change password This allows your users to change their password. It updates the new credentials in your LDAP server
    Enable administrator login On enabling this, your miniOrange Administrator login authenticates using your LDAP server
    Show IdP to users If you enable this option, this IdP will be visible to users
    Send Configured Attributes If you enable this option, then only the attributes configured below will be sent in attributes at the time of login

  • Click on Save. After this, it will show you the list of User stores. Click on Test Connection to check whether you have enter valid details. For that, it will ask for username and password.
  • Genesys: Test AD/Ldap connection

  • On Successful connection with LDAP Server, a success message is shown.
  • Click on Test Attribute Mapping.
  • Genesys LDAP successful connection

  • Enter a valid Username. Then, click on Test. Mapped Attributes corresponding to the user are fetched.
  • Genesys: Fetch mapped attributes for user

  • After successful Attribute Mapping Configuration, go back to the ldap configuration and enable Activate LDAP in order to authenticate users from AD/LDAP.
  • Refer our guide to setup LDAPS on windows server.

User Import and Provisioning from AD

  • Go to Settings >> Product Settings in the Customer Admin Account.
  • MFA/Two-Factor Authentication(2FA) for   miniOrange dashboard

  • Enable the "Enable User Auto Registration" option and click Save.
  • MFA/Two-Factor Authentication(2FA) for   Enable User Auto Registration

  • (Optional) To send a welcome email to all the end users that will be imported, enable the "Enable sending Welcome Emails after user registration" option and click Save.
  • MFA/Two-Factor Authentication(2FA) for   Enable sending Welcome Emails after user registration

  • From the Left-Side menu of the dashboard select Provisioning.
  • MFA/Two-Factor Authentication(2FA) for   User Sync/Provisioning

  • In Setup Provisioning tab select Active Directory in the Select Application drop-down.
  • Toggle the Import Users tab, click on Save button.
  • MFA/Two-Factor Authentication(2FA) for   User Sync Active Directory Configuration

  • On the same section, switch to Import Users section.
  • Select Active Directory from the dropdown and click on the Import Users tab, to import all the users from Active Directory to miniOrange.
  • MFA/Two-Factor Authentication(2FA) for   User Sync Import Operation

  • You can view all the Users you have imports by selecting Users >> User List from Left Panel.
  • MFA/Two-Factor Authentication(2FA) for   User List

  • All the imported users will be auto registered.
  • These groups will be helpful in adding multiple 2FA policies on the applications.

miniOrange integrates with various external user sources such as directories, identity providers, and etc.

Not able to find your IdP or Need help setting it up?

Contact us or email us at idpsupport@xecurify.com and we'll help you setting it up in no time.


How can I trace and export the SAML tracer logs?

  • Install SAML Tracer on your preferred browser:

    For Firefox: Add SAML tracer Add-On from the Firefox marketplace.

    For Chrome / Edge or Chromium-based browsers: Install the SAML tracer extension from Chrome Webstore.

  • Steps to Capture logs:
    • Make sure the SAML Tracer window is opened before you start the SSO flow. (You can open it by clicking the SAML Tracer icon in your extensions list in the browser toolbar.)
    • Run the SSO flow to reproduce the issue. You will see SAML Tracer getting populated with all the URLs.
    • Hit Pause on SAML Tracer, once the issue is reproduced to avoid extra logs.
    • You will have something similar to the below pic in the SAML tracer.
    • Genesys Cloud SSO reproduced issue

  • Steps to export logs:
    • To export logs, click the export option on the top of the SAML Tracer. (Refer to screenshot below).
    • Salesforce SSO tracer export option

    • You will be prompted with the Export SAML trace preferences window, select the None field, and then click on the Export option. (This option will allow keeping values in the original state which is required to further investigate the issue.)
    • Salesforce SSO preference window

    • Click Export. This will download a JSON file on your system.
    • Send the log file to the developer you are in touch with or at idpsupport@xecurify.com. Also, please attach an error screenshot. This would help us debug the issue.
    • If you are still not able to get the logs, feel free to let us know.

Frequently Asked Questions (FAQs)

What is SAML SSO?

SAML Single Sign-On (SSO) is an authentication process in which a user is provided access to multiple applications and/or websites by using only a single set of login credentials (such as username and password). This prevents the need for the user to login separately into the different applications.

What is pricing of miniOrange SSO solution?

Click here to check the pricing of miniOrange SSO solution.

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