Jitbit HelpDesk is a complete help desk ticketing system. Majorly this is used by large enterprises, small businesses, startups, and freelancers. It is designed for deployment via cloud hosting and self-hosting, this tool set up users to manage and track incoming support request emails as well as their associated tickets.
miniOrange provides secure access to Jitbit for enterprises and full control over access to the application. Single Sign On (SSO) into Jitbit with one set of login credentials.
miniOrange Identity Management Features
miniOrange Single Sign On (SSO) Solution provides easy and seamless access to all enterprise resources with one set of credentials. miniOrange also provides secure authentication by establishing a trust relationship between the Service Provider and Identity Provider. miniOrange Single Sign On supports SSO to any type of devices or applications whether they are in the cloud or on-premise. Learn More
Secure your Jitbit application from password thefts using multi-factor authentication methods with 15+ authentication types provided by miniOrange. Our multi-factor authentication methods prevent unauthorized users from accessing information and resources having password alone as an authentication factor. Enabling second-factor authentication for Jitbit protects you against password thefts. Learn More
miniOrange provides IP blocking/IP restriction for Jitbit login which adds security to Gmail, Web and other applications. In this, we provide you option for IP blocking which includes both automatic (based on user behavior) and manual IP blocking which includes blacklisting and whitelisting of IP addresses to provide access restriction, the office only access, intranet access & network restriction. Learn More
miniOrange Adaptive Authentication aims to provide a better experience to reduce the authentication burder on users while enforcing strong authentication where it is needed the most. For example, when a user attempts to access an application via an unregistered device then they may be prompted to register it. If the user logs in from a geographical location other than their office, they may be asked to answer security questions. Learn More
miniOrange User Provisioning provides an easy way of creation, management and maintenance of end users especially for large enterprises to reduce the risk for unauthourized access of information. User proviosiong includes the creation, updation and deletion of user accounts. User provisioning makes life easier for admins because they do not have to manually arrange access for each user. Learn More
miniOrange supports both IdP (Identity Provider) and SP (Service Provider) initiated Single Sign On (SSO)
In IdP Initiated Login, SAML request is initiated from miniOrange IdP.
In SP Initiated Login, SAML request is initiated by Jitbit.
miniOrange provides user authentication from external directories like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc. It also provides user authentication with other IDPs like Shibboleth, PING, Okta, OneLogin, KeyCloak and many more.
Can't find your IDP ? Contact us on email@example.com. We'll help you set it up in no time.
2.1: Setup AD as User Directory
Here's the list of the attributes and what it does when we enable it. You can enable/disable accordingly.
|Activate LDAP||All user authentications will be done with LDAP credentials if you Activate it|
|Sync users in miniOrange||Users will be created in miniOrange after authentication with LDAP|
|Backup Authentication||If LDAP credentials fail then user will be authenticated through miniOrange|
|Allow users to change password||This allows your users to change their password. It updates the new credentials in your LDAP server|
|Enable administrator login||On enabling this, your miniOrange Administrator login authenticates using your LDAP server|
|Show IdP to users||If you enable this option, this IdP will be visible to users|
|Send Configured Attributes||If you enable this option, then only the attributes configured below will be sent in attributes at the time of login|
2.2: Setup miniOrange as a User Store
2.2.1 Create User in miniOrange
2.2.2 Bulk Upload Users in miniOrange via Uploading CSV File.
2.2.3 Self User Registration
5.1: Restricting access to Jitbit with IP Blocking
You can use adaptive authentication with Jitbit Single Sign On (sso) to improve the security and functionality of Single sign-on. You can allow a IP Address in certain range for SSO or you can deny it based your requirements and you can also challenge the user to verify his authenticity. Adaptive authentication manages the user authentication bases on different factors such as Device ID, Location, Time of Access, IP Address and many more.You can configure Adaptive Authentication with IP Blocking in following way
|Allow||Allow user to authenticate and use services if Adaptive authentication condition is true.|
|Challenge||Challenege users with one of the three methods mentioned below for verifying user authenticity.|
|Deny||Deny user authentications and access to services if Adaptive authentication condition is true.|
|User second Factor||The User needs to authenticate using the second factor he has opted or assigned for such as
|KBA (Knowledge-based authentication)||The System will ask user for 2 of 3 questions he has configured in his Self Service Console. Only after right answer to both questions user is allowed to proceed further.|
|OTP over Alternate Email||User will recieve a OTP on the alternate email he has configured threw Self Service Conolse. Once user provides the correct OTP he is allowed to proceed further.|
5.2: Adaptive Authentication with Limiting number of devices.
Using Adaptive Authentication you can also restrict the number of devices the end user can access the Services on. You can allow end users to access services on a fixed no. of devices. The end users wii be able to access services provided by us on this fixed no. of devices.You can cofigure Adaptive Authentication with Device Restriction in follwing way
The most practical way to strengthen authentication is to require a second factor after the username/password stage. Since a password is something that a user knows, ensuring that the user also has something or using biometrics thwarts attackers that steal or gain access to passwords.
Traditional two-factor authentication solutions use hardware tokens (or "fobs") that users carry on their keychains. These tokens generate one-time passwords for the second stage of the login process. However, hardware tokens can cost up to $40 each. It takes time and effort to distribute them, tracks who has which one, and replace them when they break. They're easy to lose, hard to use, and users consistently report high levels of frustration with token-based systems.
miniOrange authentication service has 15+ authentication methods.
You can choose from any of the above authentication methods to augment your password based authentication. miniOrange authentication service works with all phone types, from landlines to smart-phone platforms. In the simplest case, users just answer a phone call and press a button to authenticate. miniOrange authentication service works internationally and has customers authenticating from many countries around the world.
We offer Security Solutions of Single Sign-On, Two Factor Authentication, Fraud Prevention and much more.
Please call us at +1978 658 9387 (US), +91 77966 99612 (India) or email us at firstname.lastname@example.org