Support Plans for Plugins/Connectors

miniOrange offers four support tiers to match your organization's needs.

This includes access to the following benefits for the no. of years you will take support for:

Annual Support Plans

	Busineess Days Support (Monday - Friday)			24/7 Support
	Essential	Standard	Premium	Elite	Enterprise
Support hours provisioned	N/A	4 hrs	6 hrs	10 hrs	20 hrs
Response Type	Within 48 hrs	Within 24 hrs	Within 12 hrs	Within 12 hrs (Business Days) Within 24 hrs (Weekends)	Within 8 hrs (Business Days) Within 12 hrs (Weekends)
Support Type	Email	Email and Online Meeting (Zoom, Goto-Meeting etc.)	Email and Online Meeting (Zoom, Goto-Meeting etc.)	Email and Online Meeting (Zoom, Goto-Meeting etc.)	Phone,Email and Online Meeting (Zoom, Goto-Meeting etc.)
24/7 Access to Self-help Resources	Yes	Yes	Yes	Yes	Yes