miniOrange offers four support tiers to match your organization's needs.

This includes access to the following benefits for the no. of years you will take premium support for:

1. Upgrades of the plugin - includes any bug fixes, plugin updates compatible with latest cms version updates.


2. 1. Standard Support - Technical support via gotomeeting for any questions / issues you may have.
   Support hours provisioned - 4 hours
   Response Time - Within 48 hrs ( All Business Days)


3. 2. Premium Support - Technical support via gotomeeting for any questions / issues you may have.
   Support hours provisioned - 10 hours
   Response Time - Within 32 hrs ( All Business Days)


4. 3. Priority Support - Technical support via goto meeting for any questions / issues you may have.
   Prioritized ticket and issue response.
   Support hours provisioned - 20 hours
   Response Time - Within 24 hrs ( All days including weekends)


5. 4. Enterprise Support - Technical support via goto meeting for any questions /issues you may have.
   Prioritized ticket and issue response.
   Support hours provisioned - 40 hours
   Response Time - Within 24 hrs ( All days including weekends)