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Support Plans for Plugins/Connectors
miniOrange offers different support packages for all types of customer's based on their requirements.

miniOrange offers four support tiers to match your organization's needs.

This includes access to the following benefits for the no. of years you will take support for:

Categories Standard Premium Priority Enterprise
Upgrades You will have access to the upgrades of the plugin which includes any security fixes, regular updates compatible with latest CMS version. You will have access to the upgrades of the plugin which includes any security fixes, regular updates compatible with latest CMS version. You will have access to the upgrades of the plugin which includes any security fixes, regular updates compatible with latest CMS version. You will have access to the upgrades of the plugin which includes any security fixes, regular updates compatible with latest CMS version.
Technical Support Access to Support Engineers via email and GotoMeeting.
Support hours provisioned - 2 hours
Access to Support Engineers via email and GotoMeeting.
Support hours provisioned - 5 hours
Access to Support Engineers via email and GotoMeeting.
Support hours provisioned - 10 hours
Access to Support Engineers via email and GotoMeeting.
Support hours provisioned - 20 hours
Initial Response Time Within 24 hrs ( Business Days Only) Within 12 hrs ( Business Days Only) Within 12 hrs (Business Days) and Within 24 hrs (Weekends). Prioritized ticket and issue response. Within 8 hrs (Business Days) and Within 12 hrs (Weekends). Prioritized ticket and issue response.
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