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Support Plans for Plugins/Connectors
miniOrange offers different support packages for all types of customer's based on their requirements.

miniOrange offers four support tiers to match your organization's needs.

This includes access to the following benefits for the no. of years you will take support for:

Annual Support Plans

Busineess Days Support (Monday - Friday) 24/7 Support
Essential Standard Premium Elite Enterprise
Support hours provisioned N/A 4 hrs 6 hrs 10 hrs 20 hrs
Response Type Within 48 hrs Within 24 hrs Within 12 hrs Within 12 hrs (Business Days)
Within 24 hrs (Weekends)
Within 8 hrs (Business Days)
Within 12 hrs (Weekends)
Support Type Email Email and Online Meeting
(Zoom, Goto-Meeting etc.)
Email and Online Meeting
(Zoom, Goto-Meeting etc.)
Email and Online Meeting
(Zoom, Goto-Meeting etc.)
Phone,Email and Online Meeting (Zoom, Goto-Meeting etc.)
24/7 Access to Self-help Resources Yes Yes Yes Yes Yes