This includes access to the following benefits for the no. of years you will take support for:
Categories | Standard | Premium | Priority | Enterprise |
---|---|---|---|---|
Upgrades | You will have access to the upgrades of the plugin which includes any security fixes, regular updates compatible with latest CMS version. | You will have access to the upgrades of the plugin which includes any security fixes, regular updates compatible with latest CMS version. | You will have access to the upgrades of the plugin which includes any security fixes, regular updates compatible with latest CMS version. | You will have access to the upgrades of the plugin which includes any security fixes, regular updates compatible with latest CMS version. |
Technical Support | Access to Support Engineers via email and GotoMeeting. Support hours provisioned - 2 hours |
Access to Support Engineers via email and GotoMeeting. Support hours provisioned - 5 hours |
Access to Support Engineers via email and GotoMeeting. Support hours provisioned - 10 hours |
Access to Support Engineers via email and GotoMeeting. Support hours provisioned - 20 hours |
Initial Response Time | Within 24 hrs ( Business Days Only) | Within 12 hrs ( Business Days Only) | Within 12 hrs (Business Days) and Within 24 hrs (Weekends). Prioritized ticket and issue response. | Within 8 hrs (Business Days) and Within 12 hrs (Weekends). Prioritized ticket and issue response. |
Pricing | Contact Us | Contact Us | Contact Us | Contact Us |