miniOrange Email Support
Thanks for your inquiry.
If you dont hear from us within 24 hours, please feel free to send a follow up email to info@xecurify.com
This includes access to the following benefits for the no. of years you will take support for:
| Busineess Days Support (Monday - Friday) | 24/7 Support | |||||
| Essential | Standard | Premium | Elite | Enterprise | ||
|---|---|---|---|---|---|---|
| Support hours provisioned | N/A | 4 hrs | 6 hrs | 10 hrs | 20 hrs | |
| Response Type | Within 48 hrs | Within 24 hrs | Within 12 hrs | Within 12 hrs (Business Days) Within 24 hrs (Weekends) |
Within 8 hrs (Business Days) Within 12 hrs (Weekends) |
|
| Support Type | Email and Online Meeting (Zoom, Goto-Meeting etc.) |
Email and Online Meeting (Zoom, Goto-Meeting etc.) |
Email and Online Meeting (Zoom, Goto-Meeting etc.) |
Phone,Email and Online Meeting (Zoom, Goto-Meeting etc.) | ||
| 24/7 Access to Self-help Resources | Yes | Yes | Yes | Yes | Yes | |