Support Plans for plugins
miniOrange offers different support packages for all types of customer's based on their requirements.

miniOrange offers four support tiers to match your organization's needs.

This includes access to the following benefits for the no. of years you will take premium support for:

  1. Upgrades of the plugin - includes any bug fixes, plugin updates compatible with latest cms version updates.

  2. 1. Standard Support - Technical support via gotomeeting for any questions / issues you may have.
    Support hours provisioned - 4 hours
    Response Time - Within 48 hrs ( All Business Days)

  3. 2. Premium Support - Technical support via gotomeeting for any questions / issues you may have.
    Support hours provisioned - 10 hours
    Response Time - Within 32 hrs ( All Business Days)

  4. 3. Priority Support - Technical support via goto meeting for any questions / issues you may have.
    Prioritized ticket and issue response.
    Support hours provisioned - 20 hours
    Response Time - Within 24 hrs ( All days including weekends)

  5. 4. Enterprise Support - Technical support via goto meeting for any questions /issues you may have.
    Prioritized ticket and issue response.
    Support hours provisioned - 40 hours
    Response Time - Within 24 hrs ( All days including weekends)