miniOrange offers four support tiers to match your organization's needs.
This includes access to the following benefits for the no. of years you will take premium support for:
- Upgrades of the plugin - includes any bug fixes, plugin updates compatible with latest cms version updates.
- 1. Standard Support - Technical support via gotomeeting for any questions / issues you may have.
Support hours provisioned - 4 hours
Response Time - Within 48 hrs ( All Business Days)
- 2. Premium Support - Technical support via gotomeeting for any questions / issues you may have.
Support hours provisioned - 10 hours
Response Time - Within 32 hrs ( All Business Days)
- 3. Priority Support - Technical support via goto meeting for any questions / issues you may have.
Prioritized ticket and issue response.
Support hours provisioned - 20 hours
Response Time - Within 24 hrs ( All days including weekends)
- 4. Enterprise Support - Technical support via goto meeting for any questions /issues you may have.
Prioritized ticket and issue response.
Support hours provisioned - 40 hours
Response Time - Within 24 hrs ( All days including weekends)