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Two-Factor Authentication (2FA) for FibreCRM


Two Factor Authentication (2FA) or Multifactor Authentication is the process of the authentication in which you have to provide two factors to gain the access. First Factor is the one that you know username and password and Second factor is what you might have as unique like a phone (For OTP) or Fingerprint. This additional layer prevents the unauthorized person from accessing the resources even if they know your username and password. miniOrange provides 15+ authentication methods and solutions for various use cases.


Connect with External Source of Users


miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Shibboleth, Ping, Okta, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more.



Apps supported by miniOrange



two factor authentication (2FA) miniOrange authenticator app

miniOrange
Authenticator App

   
two factor authentication (2FA) google authenticator app

Google
Authenticator App

   
two factor authentication (2FA) authy authenticator app

Authy 2-Factor
Authentication App

   
two factor authentication (2FA) Microsoft authenticator app

Microsoft
Authenticator App

   

Follow the Step-by-Step Guide given below for FibreCRM Single Sign-On (SSO)

1. Configure FibreCRM in miniOrange

  • Login into miniOrange Admin Console.
  • Go to Apps and click on Add Application button.
  • FibreCRM Single Sign-On (SSO) add app

  • In Choose Application Type click on Create App button in SAML/WS-FED application type.
  • FibreCRM Single Sign-On (SSO) choose app type

  • Search for FibreCRM in the list, if you don't find FibreCRM in the list then, search for custom and you can set up your application via Custom SAML App.
  • FibreCRM Single Sign-On (SSO) manage apps

  • Enter the details as shown:

    SP Entity ID or Issuer {fibrecrm_url}/index.php?action=Login&module=Users
    ACS URL {fibrecrm_url}/index.php?action=Login&module=Users
    For example:
    SP Entity ID - https://xlnqkm3846.trial.fibrecrm.eu/index.php?action=Login&module=Users
    ACS URL - https://xlnqkm3846.trial.fibrecrm.eu/index.php?action=Login&module=Users
  • Leave the Add Attributes section empty.
  • click on add app button

  • Go to the Add Policy and select DEFAULT from the Group Name dropdown.
  • Give a policy name for FibreCRM in the Policy Name field.
  • Select Password as the First Factor Type for authentication.
  • Click on Save to configure FibreCRM.
  • addpolicy in fibercrm

  • Click on Select in the Action column of the configured app, and go to Metadata.
  • add_metadata

  • Depending upon your requirement, click on the Show Metadata Details button to get the metadata which will be required later.
  • show_metadata

2. Configure SSO in FibreCRM

  • Login to your FibreCRM domain as an Account Administrator.
  • Go to Admin and click on Password Management.
  • click_on_password_manage

  • Disable the Forgot Password option.
  • Check Enable SAML Authentication and enter the details as shown:
  • enable_saml_authentication

    Login URL: Copy the SAML Login URL from the Metadata.
    SLO URL: Copy the SAML Logout URL from the Metadata.
    X509 Certificate: Copy the X.509 Certificate from the Metadata.

    NOTE: As there are 2 different metadata (miniOrange IDP and External IDP), please select the appropriate values based on your requirements.

  • Click on Save to save the SAML settings.

3. Configure 2FA for FibreCRM

    3.1: Configure 2FA for miniOrange Admin Dashboard.

    • From your miniOrange Dashboard in the left navigation bar, select 2- Factor Authentication, click on Configure 2FA.

    • Two factor-authentication for FibreCRM | configure_2fa

    • Choose any 2FA method you want to configure.
    • Let's say you want to configure OTP over SMS
    • Click on OTP over SMS
    • Two factor-authentication for FibreCRM  | otp_over_sms

      Two factor-authentication for FibreCRM  | enter_phone_no

    • Now add your mobile number on which you want to receive the OTP.
    • Then click on Save.
    • Two factor-authentication for FibreCRM  | save_phone_number

      Two factor-authentication for FibreCRM  | otp_over_sms_active

    • Now as shown in the above image, OTP over SMS is your Active 2FA method.
    • Enable Prompt for second factor during signin to your console.
    • Then click on Save.
    • Two factor-authentication for FibreCRM  | enable_2fa

    • To verify the configuration login again.
    • You will be asked for Username and password then it is redirected to below page:
    • Enter the OTP received on the phone and click on verify.
    • Two factor-authentication for FibreCRM  |  2fa_otp_verification

    • If you are redirected to your dashboard, you have successfully configured OTP over SMS as your 2FA method.
    • Similarly you can configure rest of the 2FA methods for miniOrange dashboard by following this guide.
    • To configure 2FA methods for end-users, You can find the guide here.

    3.2: Enable 2FA for Users of FibreCRM application.

    • To enable 2FA for Users of FibreCRM application. Go to Policies >> App Authentication Policy
    • Click on Edit against the configured application
    • Two factor-authentication for FibreCRM | Two Factor Authentication configure 2fa of application

    • Enable the Enable 2-Factor Authentication (MFA) option.
    • Two factor-authentication for FibreCRM | Two Factor Authentication enable 2fa

    • Click on Save.

4. Login with miniOrange

  • Go to your FibreCRM Domain. It will redirect you to miniOrange Single Sign-On Service console.
  • zoom two factor authentication(2fa) user credentials

  • Enter your miniOrange login credentials and click on Login.
  • Since we have Two-factor authentication(2FA) enabled, you will be prompted to register for it. It's a one time process.
  • Configure your basic details.
  • zoom two factor authentication(2fa) user registration

  • Configure any authentication method of your choice.
  • zoom two factor authentication(2fa) add new security

  • After successful registration, you will be logged in to your FibreCRM account.
  • Now we have Two-factor authentication enabled.
  • To verify your Two-factor authentication(2FA) configuration, go to your FibreCRM Domain. You will be redirected to miniOrange login console.
  • zoom two factor authentication(2fa) verify user credentials

  • Enter your login credentials, and click on login. It will prompt to verify yourself against the configured 2fa method.
    e.g. If you have configured OTP over SMS, after login into FibreCRM it will prompt for OTP.
  • zoom two factor authentication(2fa) otp prompt

  • Enter the OTP received in your phone, after successful 2fa verification, you will be redirected to the FibreCRM dashboard.

5. Adaptive Authentication with FibreCRM

A. Restricting access to FibreCRM with IP Blocking

    You can use adaptive authentication with FibreCRM Single Sign-On (SSO) to improve the security and functionality of Single Sign-On. You can allow a IP Address in certain range for SSO or you can deny it based your requirements and you can also challenge the user to verify his authenticity. Adaptive authentication manages the user authentication bases on different factors such as Device ID, Location, Time of Access, IP Address and many more.

    You can configure Adaptive Authentication with IP Blocking in following way:
  • Login to Self Service Console >> Adaptive Authentication.
  • Add a Policy Name for your Adaptive Authentication Policy.
  • FibreCRM Single Sign-On (SSO) Restrict Access adaptive authnetication policy

  • Select your Action for behaviour Change and Challenge Type for user from the Action for behaviour Change Section.
  • FibreCRM Single Sign-On (SSO) Restrict Access adaptive authentication behaviour change


    Action for behaviour Change Options :


    Attribute Description
    Allow Allow user to authenticate and use services if Adaptive authentication condition is true.
    Challenge Challenge users with one of the three methods mentioned below for verifying user authenticity.
    Deny Deny user authentications and access to services if Adaptive authentication condition is true.

    Challenge Type Options :

    Attribute Description
    User second Factor The User needs to authenticate using the second factor he has opted or assigned for such as
  • OTP over SMS
  • PUSH Notification
  • OTP over Email
  • And 12 more methods.
  • KBA (Knowledge-based authentication) The System will ask user for 2 of 3 questions he has configured in his Self Service Console. Only after right answer to both questions user is allowed to proceed further.
    OTP over Alternate Email User will receive a OTP on the alternate email he has configured threw Self Service Console. Once user provides the correct OTP he is allowed to proceed further.

  • Now Enable Enable IP Restriction option from the IP RESTRICTION CONFIGURATION section to configure custom IP range.
  • FibreCRM Single Sign-On (SSO) Restrict Access adaptive authentication ip blocking

  • Select the Action you want to perform if the IP address is out of the range. i.e. Allow, Challenge & Deny.
  • Specify the IP Address range for which you want above setting to reflect. You can add more than one IP Address ranges by clicking on following button +.
  • Scroll to the end and click on save.


B. Adaptive Authentication with Limiting number of devices.

    Using Adaptive Authentication you can also restrict the number of devices the end user can access the Services on. You can allow end users to access services on a fixed no. of devices. The end users will be able to access services provided by us on this fixed no. of devices.

    You can configure Adaptive Authentication with Device Restriction in following way

  • Login to Self Service Console >> Adaptive Authentication.
  • Add a Policy Name for your Adaptive Authentication Policy.
  • Select your Action for behaviour Change and Challenge Type for user from the Action for behaviour Change Section.
  • FibreCRM Single Sign-On (SSO) Restrict Access adaptive authentication behaviour and challenge type


  • Scroll down to Device Configuration section and enable Allow User to Register Device option to allow users to register their devices.
  • Enter the Number of Devices which are allowed to register in field next to Number of Device Registrations Allowed
  • Choose Action if number of devices exceeded (This will override your setting for Action for Behaviour Change.)
    1. Challenge: The user needs to verify himself using any of the three methods mentioned in table in step 5.1
    2. Deny : Deny users access to the system
  • Enable option Send email alerts to Users if number of Device registrations exceeded allowed count if you want to alert the user about no of devices exceeding the limit. Save the configuration.
  • FibreCRM Single Sign-On (SSO) Restrict Access adaptive authentication enable device restriction


C. Add Adaptive Authentication policy to FibreCRM.

  • Login to Self Service Console >> Policies.
  • Click on Edit option for predefined SAML app policy.
  • FibreCRM Single Sign-On (sso) edit device restriction policy

  • Set your application name in the Application and select password as Login Method.
  • Enable Adaptive Authentication on Policy page and select the required restriction method as an option.
  • From Select Login Policy dropdown select the policy we created in last step and click on save.
  • FibreCRM Single Sign-On (SSO) Restrict Access save device restriction policy

    How to add a trusted Device
    1. When End-user log in to the self service console after the policy for device restriction is on, he is provided the option to add the current device as a trusted device.

External References

Our Other Identity & Access Management Products