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BigCommerce Two-Factor Authentication (2FA/MFA)

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Enabling 2FA (2-step verification) for your BigCommerce Store provides an extra level of security that goes beyond relying solely on a username & password. By introducing a second authentication factor, such as a one-time password sent via phone or email, the risk of unauthorized access to your BigCommerce store is significantly reduced. Even if an attacker manages to obtain a user's password, they would still need the second factor to gain access.
By implementing BigCommerce 2FA, merchants & users can effectively safeguard their BigCommerce store, customer data & sensitive business information from unauthorized access attempts & potential security breaches.

With miniOrange BigCommerce 2FA solution, you can:

• Choose from 15+ 2FA methods including OTP over SMS/Email, Push notification and more.
• Enable Passwordless login for your BigCommerce Store.
• Prevent unauthorized person from accessing the resources even if cyber attackers get to know your credentials.
• Connect easily with any external identity source like Azure AD, ADFS, Cognito, etc.

Verified Technology Partner of BigCommerce

SSO + MFA Support for any BigCommerce Plan (Standard, Plus, Pro, Enterprise)

Follow the Step-by-Step Guide given below for BigCommerce two-factor authentication (2FA) :

1. Create BigCommerce API

• Log in to BigCommerce Admin Panel.
• Go to the Settings from the menu, scroll down and select API Accounts.



• Click on Create API Account and choose Create V2/V3 API Token option from the menu shown.
• Add a suitable name for your API account.
• API Path will be used as the store_hash value when we configre BigCommerce in miniOrange which will require in step2.



• Enable the Customers option as Modify and Customers Login option as login. Keep rest of the settings as it is.
• Click on Save.



• Download the API credentials file. It contains the API token, Client ID and Client Secret.

2. Configure BigCommerce in miniOrange

• Login into miniOrange Admin Console.
• Go to Apps Click on Add Application button.



• In Choose Application Type click on Create App button in JWT application type.



• In the next step, search for BigCommerce application from the list and click on it.



• Enter the following values in the respective fields.
1. Custom Application Name [Required] : BigCommerce (According to your choice)
2. Description : According to your choice
3. Redirect-URL [Required] : Storefront URL, e.g. https://{{my-store}}.mybigcommerce.com/login/token/
4. Logout-URL : https://{{my-store}}.mybigcommerce.com
5. Force Authentication : Enable if you want user to authenticate even if the user has a session
6. Primary IDP : The identity source against which user will be authenticated
7. User Mapping : Enable if you are sending the logged-in user from this app in the response



1. Group Name : Default
2. Policy Name : Add policy name according to your Preference
3. Login Method : Password



• Click on Save.
• For Attribute Mapping, navigate to Select >> Edit next to your configured applicaition.



• If you are using an external IDP, jump to the below steps to set up external IDP.
  
• If you are using miniOrange as an IDP:
  • Enter the Client Id, App Secret and Access Token (which we have downloaded from step 1 during API creation in BigCommerce Console).
  • For Signature Algorithm, select HS-256 from the dropdown menu.
  • Set Subject to E-Mail Address.
  
  
  
  • To map the attributes between the miniOrange IDP and BigCommerce application, click on Attributes + button.
  • The first three attributes will be hard-coded values.

  Attribute Name	Attribute Value
  store_hash	You got in this step.
  redirect_to	Endpoint where you wish to redirect the user to after sso. [Homepage or account page e.g. /account.php]
  operation	customer_login

  
  
  
  
  • Click on Save.
  • Now, You can access BigCommerce Account Using IDP credentials through the Single-sign-on URL as shown in image above.
• If you are using an external IDP:
  • Enter the Client Id, App Secret and Access Token (which we have downloaded from step 1 during API creation in BigCommerce Console).
  • For Signature Algorithm, select HS-256 from the dropdown menu.
  • Set Subject to E-Mail Address.
  
  
  
  • You need to map the following attributes coming in from the idp by choosing the external IDP option.
  
  
  
  • Click on Save.
  • Now, You can access BigCommerce Account Using IDP credentials through the Single-sign-on URL as shown in image above.

3. Configure 2FA for BigCommerce

3.1: Enable 2FA for Users of BigCommerce app

• To enable 2FA for Users of BigCommerce application. Go to Policies >> App Authentication Policy
• Click on Edit against the application you have configured.



• Enable the Enable 2-Factor Authentication (MFA) option.



• Click on Save.

3.2: Configure 2FA for your Endusers

• To enable 2FA/MFA for endusers, go to 2-Factor Authentication >> 2FA Options For EndUsers.
• Select default Two-Factor authentication method for end users. Also, you can select particular 2FA methods, which you want to show on the end users dashboard.
• Once Done with the settings, click on Save to configure your 2FA settings.

3.3: Enduser 2FA Setup

• Login to End-User Dashboard using end user login URL.
• For Cloud Version: The login URL (branding url) which you have set.
• For On-Premise version: The login URL will be the same as of Admin Login URL.
• Select Setup 2FA from left panel. Then select any of the 2FA method available.
• For now, we have selected the SMS >> OTP OVER SMS as our 2FA method. You can explore the guide to setup other 2FA methods here.
• Enable the OTP over SMS if you have your phone number added under your profile section else click on Edit button.



• Enter you Phone Number along with the necessary country code and click on the SAVE button.

4. Test BigCommerce 2FA

a. If 2FA for for End-user is configured

• Go to your BigCommerce Domain. It will redirect you to miniOrange Single Sign-On Service console.



• Enter your login credentials, and click on login. It will prompt to verify yourself against the configured 2fa method.
  e.g. If you have configured OTP over SMS, after login into BigCommerce it will prompt for OTP.



• Enter the OTP received in your phone, after successful 2fa verification, you will be redirected to the BigCommerce dashboard.

b. If 2FA for end-user is not enabled

• You will be prompted to register for 2Fa for end-user. It's a one time process.
• Configure your basic details.



• Configure any authentication method of your choice.



• After successful registration, you will be logged in to your BigCommerce account.


Not able to configure or test MFA?


Contact us or email us at idpsupport@xecurify.com and we'll help you setting it up in no time.

5. Adaptive Authentication with BigCommerce

A. Restricting access to BigCommerce with IP Blocking

You can use adaptive authentication with BigCommerce Single Sign-On (SSO) to improve the security and functionality of Single Sign-On. You can allow a IP Address in certain range for SSO or you can deny it based your requirements and you can also challenge the user to verify his authenticity. Adaptive authentication manages the user authentication bases on different factors such as Device ID, Location, Time of Access, IP Address and many more.

You can configure Adaptive Authentication with IP Blocking in following way:

• Login to Self Service Console >> Adaptive Authentication.
• Add a Policy Name for your Adaptive Authentication Policy.



• Select your Action for behavior Change and Challenge Type for user from the Action for behavior Change Section.





Action for behavior Change Options :




Attribute	Description
Allow	Allow user to authenticate and use services if Adaptive authentication condition is true.
Challenge	Challenge users with one of the three methods mentioned below for verifying user authenticity.
Deny	Deny user authentications and access to services if Adaptive authentication condition is true.




Challenge Type Options :




Attribute	Description
User second Factor	The User needs to authenticate using the second factor he has opted or assigned for such as OTP over SMS PUSH Notification OTP over Email And 12 more methods.
KBA (Knowledge-based authentication)	The System will ask user for 2 of 3 questions he has configured in his Self Service Console. Only after right answer to both questions user is allowed to proceed further.
OTP over Alternate Email	User will receive a OTP on the alternate email he has configured threw Self Service Console. Once user provides the correct OTP he is allowed to proceed further.



• Now Enable Enable IP Restriction option from the IP RESTRICTION CONFIGURATION section to configure custom IP range.



• Select the Action you want to perform if the IP address is out of the range. i.e. Allow, Challenge & Deny.
• Specify the IP Address range for which you want above setting to reflect. You can add more than one IP Address ranges by clicking on following button +.
• Scroll to the end and click on save.

B. Adaptive Authentication with Limiting number of devices.

Using Adaptive Authentication you can also restrict the number of devices the end user can access the Services on. You can allow end users to access services on a fixed no. of devices. The end users will be able to access services provided by us on this fixed no. of devices.

You can configure Adaptive Authentication with Device Restriction in following way


• Login to Self Service Console >> Adaptive Authentication.
• Add a Policy Name for your Adaptive Authentication Policy.
• Select your Action for behavior Change and Challenge Type for user from the Action for behavior Change Section.




• Scroll down to Device Configuration section and enable Allow User to Register Device option to allow users to register their devices.
• Enter the Number of Devices which are allowed to register in field next to Number of Device Registrations Allowed
• Choose Action if number of devices exceeded (This will override your setting for Action for behavior Change.)
1. Challenge: The user needs to verify himself using any of the three methods mentioned in table in step 5.1
2. Deny : Deny users access to the system
• Enable option Send email alerts to Users if number of Device registrations exceeded allowed count if you want to alert the user about no of devices exceeding the limit. Save the configuration.

C. Add Adaptive Authentication policy to BigCommerce.

• Login to Self Service Console >> Policies.
• Click on Edit option for predefined app policy.



• Set your application name in the Application and select password as Login Method.
• Enable Adaptive Authentication on Policy page and select the required restriction method as an option.
• From Select Login Policy dropdown select the policy we created in last step and click on save.

D.Notification and Alert Message.

This section handles the notifications and alerts related to Adaptive Authentication.It provides the following options :

• Get email alerts if users login from unknown devices or locations : Admin need to enable this option to enable receiving alerts for different alert options.
  
  
  

Option	Description
Challenge Completed and Device Registered	Enabling this option allows you to send an email alert when an end-user completes a challenge and registers a device.
Challenge Completed but Device Not Registered	Enabling this option allows you to send an email alert when an end-user completes a challenge but do not registers the device.
Challenge Failed	Enabling this option allows you to send an email alert when an end-user fails to complete the challenge.






• Next subsection is Send email alerts which allows us to enable or disable alerts for admin and end-users. To enable alerts for admins, you can enable the “Administrators” switch button.




• In case you want multiple admins accounts to receive alerts then you can enable the option for admin and then enter the admin emails separated by a ‘,’ in the input field next to Administrators email to receive alerts label. To enable alerts for the end-users, you can enable the “End Users” switch button.
• In case you want to customize the deny message that end user receive in case his authentication denied due to adaptive policy, you can do this by entering the message inside “Deny message for Adaptive Authentication” text box.


How to add a trusted Device

1. When End-user log in to the self service console after the policy for device restriction is on, he is provided the option to add the current device as a trusted device.

External References

• Detailed guide for BigCommerce SSO setup
• Read more about BigCommerce SSO MFA solution
• Checkout 15+ MFA methods
• What is Customer Identity and Access Management (CIAM)?
• Read more about BigCommerce Customer SSO