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BigCommerce Two-Factor Authentication (2FA/MFA)

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Enabling 2FA (2-step verification) for your BigCommerce Store provides an extra level of security that goes beyond relying solely on a username & password. By introducing a second authentication factor, such as a one-time password sent via phone or email, the risk of unauthorized access to your BigCommerce store is significantly reduced. Even if an attacker manages to obtain a user's password, they would still need the second factor to gain access.
By implementing BigCommerce 2FA, merchants & users can effectively safeguard their BigCommerce store, customer data & sensitive business information from unauthorized access attempts & potential security breaches.

With miniOrange BigCommerce 2FA solution, you can:

• Choose from 15+ 2FA methods including OTP over SMS/Email, Push notification and more.
• Enable Passwordless login for your BigCommerce Store.
• Prevent unauthorized person from accessing the resources even if cyber attackers get to know your credentials.
• Connect easily with any external identity source like Azure AD, ADFS, Cognito, etc.

Verified Technology Partner of BigCommerce

SSO + MFA Support for any BigCommerce Plan (Standard, Plus, Pro, Enterprise)

Follow the Step-by-Step Guide given below for BigCommerce two-factor authentication (2FA) :

1. Create BigCommerce API

• Log in to BigCommerce Admin Panel.
• Go to Settings >> API >> Store-level API Accounts.



• Click Create API Account and choose the token type as V2/V3 API Token.
• Add a suitable name for your API account.
• In BigCommerce, the API Path is the base URL that your application or integration uses to connect to your store’s data through BigCommerce APIs. The Store Hash is a unique identifier automatically generated by BigCommerce for each store. It appears in the API Path.
• Copy the highlighted Store Hash from the API Path.



• This Store Hash will be required while configuring BigCommerce in miniOrange.
• Enable the Customers option as Modify and Customers Login option as login. Keep rest of the settings as it is.
• Click on Save.
• Download the API credentials file. It contains the API token, Client ID and Client Secret.

2. Configure BigCommerce in miniOrange

• Login into miniOrange Admin Console.
• Go to Apps click on Add Application button.



• In the Choose Application section, open the dropdown list of All Apps and select JWT.



• In the next step, search for BigCommerce application from the list and click on it.



• Enter the following values in the respective fields.



• Enter the Client Id, App Secret and Access token which we have downloaded from step 1 during API creation in BigCommerce Console.

  Display Name [Required]	BigCommerce (According to your choice)
  Redirect-URL [Required]	Storefront URL/login/token/
  Client ID	Copy from the downloaded file in Step 1
  Client Secret	Copy from the downloaded file in Step 1
  Access Token	Copy from the downloaded file in Step 1
  Description	According to your choice

• For Redirect URL-



• Go to the Channels tab in the left-hand menu.
• Find your store listed under Storefronts. In front of the store name, you will see the full Storefront URL.
• Copy the entire Storefront URL.
• Paste the copied URL and append the login path, /login/token/, to the end.
• Now click on Save and go to Advanced tab.




Subject	E-Mail Address.
Signature Algorithm	HS256
Logout URL	Copy the storefront URL as mentioned above and append /login.php?action=logout e.g., https://{{my-store}}.mybigcommerce.com/login.php?action=logout

• Click Next to go to the Login Options tab.




Primary Identity Provider	The identity source against which user will be authenticated
Force Authentication	Enable if you want user to authenticate even if the user has a session
Enable User Mapping	Enable if you are sending the logged-in user from this app in the response

• Click on the Next.

Enable 2FA Policy for Users of BigCommerce app

• Navigate to Policies tab.
• Click on Assign Group button.



• On the Assign Group section.
• Choose the DEFAULT group.
• Click on the Next button.



• Assign the policies to the group.
• Select First Factor as Password option.
• Check the Enable Two-Factor Authentication (2FA) option.



• Click on Save.

Attribute Mapping

• Navigate to the Apps section.
• Locate and select your specific application.
• In the Action column for your application, click on the (⋮) to open the action menu.
• From the menu that appears, click on the Edit option.
• To map the attributes between the IDP and BigCommerce application, navigate to Attributes tab. Click on the +Add Attributes button.
• The first three attributes will be hard-coded values

  Attribute Name	Attribute Type	Attribute Value
  store_hash	Custom Attribute Value	Refer to Step 1 above.
  redirect_to	Custom Attribute Value	Endpoint where you wish to redirect the user to after sso. [Homepage or account page e.g. /account.php]
  operation	Custom Profile Attribute	customer_login
  first_name	External Idp Attribute	first_name
  last_name	External Idp Attribute	last_name
  email	External Idp Attribute	email




• Click on Next.
• Go to Endpoints tab.
• You will find the SSO URL to authenticate.



• Now, you can access BigCommerce Account Using IDP credentials through the Single-sign-on URL as shown in image above.

Now, you can access BigCommerce Account Using IDP credentials through SSO URL.

3. Syncing Address, Form, and Custom Attribute Fields to BigCommerce (Optional)

To synchronize address, custom attributes, and form fields from the Identity Provider (IDP) to BigCommerce, the following details must be configured:

Address Fields

To successfully sync customer address information, the following attributes are required:

• first_name
• last_name
• address1
• city
• country_code

• miniOrange as IDP
• ExternaI Identity Provider

In the below diagram, we are using miniOrange as the IDP.

• Before syncing these fields to BigCommerce, you must first create the corresponding attributes in the miniOrange user profile. These attributes will then be mapped and synced to BigCommerce.



• Then we need to configure the attribute mapping in the application.

  Attribute Name	Attribute Type	Value
  addresses.first_name	First Name	-
  addresses.last_name	Last Name	-
  addresses.address1	Custom Profile Attribute	address1
  addresses.city	Custom Profile Attribute	city
  addresses.state_or_province	Custom Profile Attribute	state/province
  addresses.country_code	Custom Profile Attribute	country
  addresses.postal_code	Custom Profile Attribute	postal_code





Note: When sending the country value, always use the country code (e.g., US, IN). If you pass the full country name such as “United States”, the value will not be updated — only country codes are supported for correct mapping.

While syncing address fields, ensure that the city, state, and country values you provide are valid options supported by BigCommerce and exist in their respective dropdown lists.



• Now, after completing SSO, go to your BigCommerce dashboard. From the sidebar, click on Customers.
• You will see the list of all customers. Search for the specific user and click on their name.
• Next, open the Customer Address Book section — this is where you will be able to view the customer’s address details.

For the Sign up form fields:

• In BigCommerce, the following form fields are available. We need to configure the corresponding attribute mappings in the application to ensure these fields are correctly synced to BigCommerce.



• Then we need to configure the attribute mapping in the application.

  Attribute Name	Attribute Type	Value
  addresses.first_name	First Name	-
  addresses.last_name	Last Name	-
  addresses.address1	Custom Profile Attribute	address1
  addresses.city	Custom Profile Attribute	city
  addresses.state_or_province	Custom Profile Attribute	state/province
  addresses.country_code	Custom Profile Attribute	country
  addresses.postal_code	Custom Profile Attribute	postal_code
  form_fields.name.0	Custom Attribute Value	Law School
  form_fields.value.0	Custom Attribute Value	XYZ
  form_fields.name.1	Custom Attribute Value	Bar Exam State
  form_fields.value.1	Custom Attribute Value	Arizona
  form_fields.name.2	Custom Attribute Value	Bar Exam Date
  form_fields.value.2	Custom Attribute Value	31-12-2025
  form_fields.name.3	Custom Attribute Value	Estimated Graduation Month
  form_fields.value.3	Custom Attribute Value	January
  form_fields.name.4	Custom Attribute Value	Estimated Graduation Year
  form_fields.value.4	Custom Attribute Value	2025




• After completing SSO, go to your BigCommerce dashboard.
• From the left sidebar, click on Customers.
• You will now see the list of all customers.
• Search for the specific user and click on their name.
• The customer profile will open — scroll down to the Customer Details section.
• Here, you will see the signup form fields, where you can view all the customer-submitted form-field details.

For the Attribute Fields

• In BigCommerce, the following attribute fields are available. We need to configure the corresponding attribute mappings in the application to ensure these fields are correctly synced to BigCommerce.



• Then we need to configure the attribute mapping in the application.

  Attribute Name	Attribute Type	Value
  color	Custom Profile Attribute	blue
  customer_address	Custom Profile Attribute	MG road
  customer_mobile	Custom Profile Attribute	+911234567890
  DOB	Custom Profile Attribute	2002-01-01
  attribute_string 01	Custom Profile Attribute	testing




• After completing SSO, go to your BigCommerce dashboard.
• From the left sidebar, click on Customers.
• You will now see the list of all customers.
• Search for the specific user and click on their name.
• The customer profile will open — scroll down to the Customer Details section.
• Here, you will see the attribute fields, where you can view all the customer-submitted form-field details.

NOTE: Update customer profile during sso

• Go to the BigCommerce application you have configured in miniOrange.
• Open the Advanced tab.
• Scroll to the bottom of the page.
• Enable the checkbox Update Customer Profile During SSO.

For ExternaI Identity Provider

• Before syncing these fields to BigCommerce, you must first create the corresponding attributes in your external IDP. These attributes will then be mapped and synced to BigCommerce.
• Then we need to configure the attribute mapping in the application.
• For Address field:

  Attribute Name	Attribute Type	Value
  addresses.first_name	External Idp Attribute	first_name
  addresses.last_name	External Idp Attribute	last_name
  addresses.address1	External Idp Attribute	address1
  addresses.city	External Idp Attribute	city
  addresses.state_or_province	External Idp Attribute	state/province
  addresses.country_code	External Idp Attribute	country
  addresses.postal_code	External Idp Attribute	postal_code





Note: When sending the country value, always use the country code (e.g., US, IN). If you pass the full country name such as “United States”, the value will not be updated — only country codes are supported for correct mapping.

While syncing address fields, ensure that the city, state, and country values you provide are valid options supported by BigCommerce and exist in their respective dropdown lists.



• Now, after completing SSO, go to your BigCommerce dashboard. From the sidebar, click on Customers.
• You will see the list of all customers. Search for the specific user and click on their name.
• Next, open the Customer Address Book section — this is where you will be able to view the customer’s address details.




For the Sign up form fields:

• In BigCommerce, the following form fields are available. We need to configure the corresponding attribute mappings in the application to ensure these fields are correctly synced to BigCommerce.




Attribute Name	Attribute Type	Value
form_fields.name.0	Custom Attribute Value	Law School
form_fields.value.0	External Idp Attribute	XYZ
form_fields.name.1	Custom Attribute Value	Bar Exam State
form_fields.value.1	External Idp Attribute	Arizona
form_fields.name.2	Custom Attribute Value	Bar Exam Date
form_fields.value.2	External Idp Attribute	31-12-2025
form_fields.name.3	Custom Attribute Value	Estimated Graduation Month
form_fields.value.3	External Idp Attribute	January
form_fields.name.4	Custom Attribute Value	Estimated Graduation Year
form_fields.value.4	External Idp Attribute	2025




• After completing SSO, go to your BigCommerce dashboard.
• From the left sidebar, click on Customers.
• You will now see the list of all customers.
• Search for the specific user and click on their name.
• The customer profile will open — scroll down to the Customer Details section.
• Here, you will see the signup form fields, where you can view all the customer-submitted form-field details.




For Custom Attribute Fields

• In BigCommerce, the following attribute fields are available. We need to configure the corresponding attribute mappings in the application to ensure these fields are correctly synced to BigCommerce.



• Then we need to configure the attribute mapping in the application.

  Attribute Name	Attribute Type	Value
  color	External Idp Attribute	blue
  customer_address	External Idp Attribute	MG road
  customer_mobile	External Idp Attribute	+911234567890
  DOB	External Idp Attribute	2002-01-01
  attribute_string 01	External Idp Attribute	testing




• After completing SSO, go to your BigCommerce dashboard.
• From the left sidebar, click on Customers.
• You will now see the list of all customers.
• Search for the specific user and click on their name.
• The customer profile will open — scroll down to the Customer Details section.
• Here, you will see the attribute fields, where you can view all the customer-submitted form-field details.




NOTE: Update customer profile during sso

• Go to the BigCommerce application you have configured in miniOrange.
• Open the Advanced tab.
• Scroll to the bottom of the page.
• Enable the checkbox Update Customer Profile During SSO.

4. Configure 2FA for BigCommerce

4.1: Configure 2FA for your Endusers

• To enable 2FA/MFA for endusers, go to 2-Factor Authentication >> 2FA Options For EndUsers.



• Select default Two-Factor authentication method for end users. Also, you can select particular 2FA methods, which you want to show on the end users dashboard.
• Once Done with the settings, click on Save to configure your 2FA settings.

4.2: Enduser 2FA Setup

• Login to End-User Dashboard using end user login URL.
• For Cloud Version: The login URL (branding url) which you have set.
• For On-Premise version: The login URL will be the same as Admin Login URL.
• Click on Setup 2FA tab . Then select any of the 2FA methods available.
• For now, we have selected the SMS >> OTP OVER SMS and Email as our 2FA method. You can explore the guide to setup other 2FA methods here.
• Enable the OTP over SMS and Email, if you have your phone number or email added under your account information else click on Edit >> Click here to update.







• In Account Information, click on edit icon.



• Enter the OTP sent to your mail and click Validate.



• After adding your phone number, turn on the toggle to activate OTP over SMS and Email.

5. Test BigCommerce 2FA

5.1: If 2FA for for End-user is configured

• Enter your login credentials of end user, and click on login. It will prompt you to verify yourself against the configured 2fa method.
  For Example: If you have configured OTP over Email after entering credentials it will prompt for OTP.

5.2: If 2FA for end-user is not enabled

• You will be prompted to register the end-user and set up the MFA method to get the user registered. It's a one time process.



• Configure your basic details.
• Configure any authentication method of your choice.

6. Adaptive Authentication with BigCommerce

6.1: Restricting access to BigCommerce with IP Blocking

• You can use adaptive authentication with BigCommerce Single Sign-On (SSO) to improve the security and functionality of Single Sign-On.
• You can allow an IP Address in a certain range for SSO or you can deny it based on your requirements and you can also challenge the user to verify his authenticity.
• Adaptive authentication manages the user authentication based on different factors such as Device ID, Location, Time of Access, IP Address and many more.
• You can configure Adaptive Authentication with IP Blocking in following way: Login to miniOrange >> Adaptive Authentication >> Add Policy.



• Add a Policy Name for your Adaptive Authentication Policy.
• Now Enable IP Restriction option from the IP RESTRICTION CONFIGURATION section to configure custom IP range.
• Specify the IP Address range for which you want above setting to reflect.
• You can add more than one IP Address ranges by clicking on following button +.



• Go to Action for behavior Change and then click on edit button and select the Challenge Type for user from the Action for behavior Change Section.




Action for behavior Change Options:

Attribute	Description
Allow	Allow user to authenticate and use services if Adaptive authentication condition is true.
Deny	Deny user authentications and access to services if Adaptive authentication condition is true.
Challenge	Challenge users with one of the three methods mentioned below for verifying user authenticity.




Challenge Type Options:

Attribute	Description
User second Factor	The User needs to authenticate using the second factor he has opted or assigned for such as OTP over SMS PUSH Notification OTP over Email And 12 more methods
KBA (Knowledge-based authentication)	The System will ask user for 2 of 3 questions he has configured in his Self Service Console. Only after right answer to both questions user is allowed to proceed further.
OTP over Alternate Email	User will receive a OTP on the alternate email he has configured threw Self Service Console. Once user provides the correct OTP he is allowed to proceed further.





• Scroll to the end and click on Save.

6.2: Adaptive Authentication with Limiting number of devices

• Using Adaptive Authentication you can also restrict the number of devices the end user can access the Services on.
• You can allow end users to access services on a fixed no. of devices. The end users will be able to access services provided by us on this fixed no. of devices.
• You can configure Adaptive Authentication with Device Restriction in following way
• Login to Self Service Console >> Adaptive Authentication.
• Add a Policy Name for your Adaptive Authentication Policy.
• Go to Action for behavior Change and then click on edit button and select the Challenge Type for user from the Action for behavior Change Section.



• Enter the Number of Devices which are allowed to register in field next to Number of Device Registrations Allowed.

6.3: Location Restriction Configuration

• In this restriction method admin configures a list of locations where we want to allow end-users to either login or deny based on the condition set by the super admin.
• When a user tries to login with adaptive authentication enabled, his Location Attributes such as (Latitude, Longitude and Country Code) are verified against the Location list configured by the super admin and based on this user will be either allowed, challenged or denied.

6.4: Time of Access Configuration

• In this restriction method super admin configures a time zone with Start and End Time’s for that time zone and users are either allowed, denied or challenged based on the condition in the policy.
• When an end-user tries to login with the adaptive authentication enabled, his time zone related attributes such as Time-Zone and Current System Time are verified against the list configured by the super admin and based on the configuration the user is either allowed, denied or challenged.

6.5: Email Alerts and Custom Error message

• This section handles the notifications and alerts related to Adaptive Authentication.
• In case you want to customize the deny message that end user receive in case his authentication denied due to adaptive policy, you can do this by entering the message inside Deny message text box.
• The Send Email Alerts section allows you to enable or disable email notifications for Administrators and End-Users.

  Option	Description
  Challenge Completed and Device Registered	Enabling this option allows you to send an email alert when an end-user completes a challenge and registers a device.
  Challenge Completed but Device Not Registered	Enabling this option allows you to send an email alert when an end-user completes a challenge but do not registers the device.
  Challenge Failed	Enabling this option allows you to send an email alert when an end-user fails to complete the challenge.

  
  

External References

• Detailed guide for BigCommerce SSO setup
• Read more about BigCommerce SSO MFA solution
• Checkout 15+ MFA methods
• What is Customer Identity and Access Management (CIAM)?
• Read more about BigCommerce Customer SSO