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Deskpro with its adaptable and dynamic helpdesk software can provide you the unforgettable customer experiences to your customers or internal users. miniOrange allows you to setup Single Sign-On(SSO) into using two standard protocols like SAML 2.0 and JSON web Tokens (JWT). Deskpro SSO with JWT is achieved by protocol brokering between JWT and SAML. Deskpro has support for SSO using JSON Web Token (JWT) tokens. miniOrange allows your users to Single Sign-On into Deskpro by verifying Identity with your existing SAML 2.0 compliant Identity Provider and passing JWT tokens to Deskpro.
miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Shibboleth, Ping, Okta, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more.
|Custom Application Name||Choose appropriate name according to your choice.|
|Description||Add appropriate description according to your choice.|
|Redirect-URL||Endpoint of Deskpro, which will receive the JSON Web token and process it.|
|Policy Name||Add policy name according to your Preference.|
|Signature Algorithm||Choose RSA-SHA256|
https://login.xecurify.com/moas/broker/login/jwt/<customer-id>?client_id=<client-id>&redirect_uri=<your_domain>.deskpro.comand JWT Secret Code that you get from the above step.
miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Azure AD, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Okta, Shibboleth, Ping, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more. You can configure your existing directory/user store or add users in miniOrange.
1. Create User in miniOrange
2. Bulk Upload Users in miniOrange via Uploading CSV File.
Here's the list of the attributes and what it does when we enable it. You can enable/disable accordingly.
|Activate LDAP||All user authentications will be done with LDAP credentials if you Activate it|
|Sync users in miniOrange||Users will be created in miniOrange after authentication with LDAP|
|Fallback Authentication||If LDAP credentials fail then user will be authenticated through miniOrange|
|Allow users to change password||This allows your users to change their password. It updates the new credentials in your LDAP server|
|Enable administrator login||On enabling this, your miniOrange Administrator login authenticates using your LDAP server|
|Show IdP to users||If you enable this option, this IdP will be visible to users|
|Send Configured Attributes||If you enable this option, then only the attributes configured below will be sent in attributes at the time of login|
Refer our guide to setup LDAPS on windows server.
miniOrange integrates with various external user sources such as directories, identity providers, and etc.
Yes, you can connect any external IdP like Gsuite, Okta, AzureAD etc or authenticate from any user store like miniOrange, Active Directory, Database etc and SSO into Deskpro. After authentication miniOrange would send a JWT token to Deskpro which is used by Deskpro for logging the user in. You can read about it here.
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