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Canvas SAML Single Sign-On (SSO)


Canvas LMS SSO solution by miniOrange enables you to streamline your login experience. With miniOrange you can easily configure Single Sign-On (SSO) login into Canvas LMS and other applications, allowing you to seamlessly access them all with a single set of credentials.

Once SSO is enabled for Canvas, you'll be able to securely log in with just one click - no more tedious username and password input required. Whether you're accessing Canvas LMS or other apps, miniOrange SSO simplifies the process and gives you more time to focus on your work.

With miniOrange Canvas SSO, you can:

  • Enable your users to automatically login to Canvas
  • Have centralized and easy access control of the users
  • Connect easily with any external identity source like Azure AD, ADFS, Cognito, etc

Get Free Installation Help


miniOrange offers free help through a consultation call with our System Engineers to Install or Setup Canvas SSO solution in your environment with 30-day free trial.

For this, you need to just send us an email at idpsupport@xecurify.com to book a slot and we'll help you in no time.



Supported SSO Features

miniOrange Canvas SAML integration supports the following features:

  • SP Initiated SSO Login: Users can access their Canvas account via a URL or bookmark. They will automatically be redirected to the miniOrange portal for login. Once they've signed on, they'll be automatically redirected and logged into Canvas.
  • IdP Initiated SSO Login: Users need to login to the miniOrange first , and then click on the Canvas icon on the applications dashboard to access Canvas.(If you have set up any more Identity Sources, you will log in to that platform).
  • JIT Provisioning: Enables the automatic creation of user accounts in Canvas when a person logs in for the first time via Desktop SSO, IDP, or Active Directory (AD) authentication.
  • Single Logout: With this feature, you will be automatically logged out of all the applications that are connected with Identity provider (IdP) when you log out from Canvas org or any other app.
  • Mandate users to Login using SSO: Single Sign-on can make it mandatory for all users to log in using SSO. This will prevent any person from login using any other source and bypassing the login system. No person will be able to have direct login making it a streamline and secure process.

Connect with External Source of Users


miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, OpenLDAP, AWS etc), Identity Providers (like Microsoft Entra ID, Okta, AWS), and many more. You can configure your existing directory/user store or add users in miniOrange.



Video


Prerequisite:

  • To get started you need to have an active Canvas account with administrator rights for your organization.
    During Canvas installation, be sure to configure an account name (CANVAS_LMS_ACCOUNT_NAME) for your organization. This is the name that is displayed in Courses > Managed Accounts. See the following for details:
    https://github.com/instructure/canvas-lms/wiki/Production-Start
  • The Service Provider metadata values from the Canvas LMS side.

Follow the Step-by-Step Guide given below for Canvas Single Sign-On (SSO)

1. Configure Canvas LMS in miniOrange

  • Login into miniOrange Admin Console.
  • Go to Apps and click on Add Application button.
  • Canvas LMS Single Sign-On (SSO) add app

  • In Choose Application Type, select SAML/WS-FED from the All Apps dropdown.
  • Canvas LMS Single Sign-On (SSO) choose app type

  • Search for Canvas LMS in the list, if you don't find Canvas LMS in the list then, search for custom and you can set up your application in Custom SAML App.
  • Canvas LMS Single Sign-On (SSO) manage apps

    Configure Canvas Single Sign-On (SSO)

  • Upload the XML metadata section from the Canvas in the miniOrange Dashboard using the Import SP Metadata feature..
  • Autodesk Single Sign-On (SSO) Single Sign-On (SSO) Upload SP Metadata File in miniOrange Dashboard

  • Enter the App name as Canvas LMS and the URL as https://your_canvas_domain/saml2. This your Entity ID also.
  • Then click on the Import button.
  • Click on Next to proceed further.
  • In the Attribute Mapping tab, configure the following attributes as shown in the image below.
  • Canvas Single Sign-On (SSO) Add Attribute

  • Click on Save.
  • Get IdP Metadata Details to upload to Canvas:

  • Go to Apps >> Manage Apps.
  • Search for your app and click on the select in action menu against your app.
  • Click on Metadata to get metadata details, which will be required later. Click on Show SSO Link to see the IDP initiated SSO link for Canvas.
  • Go to Metadata link Canvas SAML SSO

  • Here you will see 2 options, if you are setting up miniOrange as IDP copy the meta details related to miniOrange, if you required to be authenticated via external IDP's (OKTA, AZURE AD, ADFS, ONELOGIN, GOOGLE APPS) you can get metadata from the 2nd Section as shown below.
  • Canvas Single Sign-On (SSO) Add SAML Application

  • Keep SAML Login URL , SAML Logout URL and click on the Download Certificate button to download certificate which you will require in Step 2.
  • Canvas Single Sign-On (SSO) Select Metadata details external IDP or miniOrange as IDP

2. Configure SSO in Canvas

  • Login to your Canvas LMS domain as an Account Administrator.
  • Click on Admin.
  • Go to Authentication.
  • Canvas Single Sign On (SSO) authentication

  • On the top right side, you will see Add an Identity Provider. From the dropdown, Select SAML.
  • Canvas Single Sign On (SSO) select saml

  • Copy the metadata URL copied from step 1 under the IDP metadata URL section.
  • Change Authentication Context to urn:oasis:names:tc:SAML:2.0:ac:classes:unspecified.
  • Enable Just in Time Provisioning if you need the feature.
  • Click on Save. Your IDP metadata will be auto filled.
  • Under the Current providers section, you can see your IDP configured.
  • Canvas Single Sign on (SSO) configured settings

  • Now let's try SSO using: https://your_canvas_domain/login/saml.

3. Test SSO Configuration

Test SSO login to your Canvas LMS account with miniOrange IdP:

    Using SP Initiated Login

    • Go to your Canvas LMS URL, here you will be either asked to enter the username or click on the SSO link which will redirect you to miniOrange IdP Sign On Page.
    • Canvas LMS Single Sign-On (SSO) login

    • Enter your miniOrange login credential and click on Login. You will be automatically logged in to your Canvas LMS account.

    Using IDP Initiated Login

    • Login to miniOrange IdP using your credentials.
    • Canvas LMS Single Sign-On (SSO)

    • On the Dashboard, click on Canvas LMS application which you have added, to verify SSO configuration.
    • Canvas LMS Single Sign-On (SSO) manage apps


    Not able to configure or test SSO?


    Contact us or email us at idpsupport@xecurify.com and we'll help you setting it up in no time.



4. Configure Your User Directory (Optional)

miniOrange provides user authentication from various external sources, which can be Directories (like ADFS, Microsoft Active Directory, Microsoft Entra ID, OpenLDAP, Google, AWS Cognito etc), Identity Providers (like Okta, Shibboleth, Ping, OneLogin, KeyCloak), Databases (like MySQL, Maria DB, PostgreSQL) and many more. You can configure your existing directory/user store or add users in miniOrange.



1. Create User in miniOrange

  • Click on Users >> User List >> Add User.
  • Canvas LMS: Add user in miniOrange

  • Here, fill the user details without the password and then click on the Create User button.
  • Canvas LMS: Add user details

  • After successful user creation a notification message "An end user is added successfully" will be displayed at the top of the dashboard.
  • Canvas LMS: Add user details

  • Click on Onboarding Status tab. Check the email, with the registered e-mail id and select action Send Activation Mail with Password Reset Link from Select Action dropdown list and then click on Apply button.
  • Canvas LMS: Select email action

  • Now, Open your email id. Open the mail you get from miniOrange and then click on the link to set your account password.
  • On the next screen, enter the password and confirm password and then click on the Single Sign-On (SSO) reset password button.
  • Canvas LMS: Reset user password
  • Now, you can log in into miniOrange account by entering your credentials.

2. Bulk Upload Users in miniOrange via Uploading CSV File.

  • Navigate to Users >> User List. Click on Add User button.
  • Canvas LMS: Add users via bulk upload

  • In Bulk User Registration Download sample csv format from our console and edit this csv file according to the instructions.
  • Canvas LMS: Download sample csv file

  • To bulk upload users, choose the file make sure it is in comma separated .csv file format then click on Upload.
  • Canvas LMS: Bulk upload user

  • After uploading the csv file successfully, you will see a success message with a link.
  • Click on that link you will see list of users to send activation mail. Select users to send activation mail and click on Send Activation Mail. An activation mail will be sent to the selected users.
  • Click on Identity Providers >> Add Identity Provider in the left menu of the dashboard
  • Canvas LMS : Configure AD as External Dirctory

  • In Choose Identity Provider, select AD/LDAP Directories from the dropdown.
  • Canvas LMS : Select  Directory type as AD/LDAP

  • Then search for AD/LDAP and click it.
  • Canvas LMS : Select  Directory type as AD/LDAP

  • STORE LDAP CONFIGURATION IN MINIORANGE: Choose this option if you want to keep your configuration in miniOrange. If the active directory is behind a firewall, you will need to open the firewall to allow incoming requests to your AD.
  • STORE LDAP CONFIGURATION ON PREMISE: Choose this option if you want to keep your configuration in your premise and only allow access to AD inside premises. You will have to download and install miniOrange gateway on your premise.
  • Canvas LMS : Select ad/ldap user store type

  • Enter AD/LDAP Display Name and Identifier name.
  • Select Directory Type as Active Directory.
  • Enter the LDAP Server URL or IP Address against the LDAP Server URL field.
  • Click on the Test Connection button to verify if you have made a successful connection with your LDAP server.
  • Canvas LMS : Configure LDAP server URL Connection

  • In Active Directory, go to the properties of user containers/OU's and search for the Distinguished Name attribute. The bind account should have minimum required read privileges in Active Directory to allow directory lookups. If the use case involves provisioning (such as creating, updating, or deleting users or groups), the account must also be granted appropriate write permissions.
  • Canvas LMS : Configure user bind account domain name

  • Enter the valid Bind account Password.
  • Click on the Test Bind Account Credentials button to verify your LDAP Bind credentials for LDAP connection.
  • Canvas LMS : Check bind account credentials

  • Search Base is the location in the directory where the search for a user begins. You will get this from the same place you got your Distinguished name.
  • Canvas LMS : Configure user search base

  • Select a suitable Search filter from the drop-down menu. If you use User in Single Group Filter or User in Multiple Group Filter, replace the <group-dn> in the search filter with the distinguished name of the group in which your users are present. To use custom Search Filter select "Write your Custom Filter" option and customize it accordingly.
  • Canvas LMS : Select user search filter

  • Click on the Next button, or go to the Login Options tab.
  • You can also configure following options while setting up AD. Enable Activate LDAP in order to authenticate users from AD/LDAP. Click on the Next button to add user store.
  • Canvas LMS : Activate LDAP options

    Here's the list of the attributes and what it does when we enable it. You can enable/disable accordingly.

    Attribute Description
    Activate LDAP All user authentications will be done with LDAP credentials if you Activate it
    Fallback Authentication If LDAP credentials fail then user will be authenticated through miniOrange
    Enable administrator login On enabling this, your miniOrange Administrator login authenticates using your LDAP server
    Show IdP to users If you enable this option, this IdP will be visible to users
    Sync users in miniOrange Users will be created in miniOrange after authentication with LDAP


  • Click on the Next button, or go to the Attributes tab.

Attributes Mapping from AD

  • By default userName, firstName, lastName, email are configured. Scroll down and click on Save button. To fetch additional attributes from Active Directory, enable Send Configured Attributes. On the left side, enter the name that you wish to release to the applications. On the right side, enter the attribute name from Active Directory. E.g., if you wish to fetch company attribute from Active Directory, and send it as organization to configured applications, enter the following:

    Attribute Name sent to SP = organization
    Attribute Name from IDP = company

  • Canvas LMS : Enable Send Configured Attributes

    Canvas LMS : Attributes Mapping from AD

  • Click on the Next button, or go to the Provisioning tab.

User Import and Provisioning from AD

  • If you want to set up provisioning, click here for detailed information. We will skip this step for now.
  • Canvas LMS : Skip Provisioning for now

Import Password Policy from AD

  • If you want to import your Active Directory password policy into miniOrange, click here for detailed information. We will skip this step for now.
  • Canvas LMS : Skip Import password policy for now

Test Connections

  • You will see a list of directories under Identity Providers. From the dropdown, select AD/LDAP Directories, search for your configured directory, click the three dots next to it, and select Test Connection.
  • Canvas LMS : Test AD/Ldap connection

  • A pop-up appears prompting you to enter a username and password to verify your LDAP configuration.
  • Canvas LMS : Enter username and password to test LDAP connection

  • On Successful connection with LDAP Server, a success message is shown.
  • Canvas LMS : Successful connection with LDAP Server

Test Attribute Mapping

  • You will see a list of directories under Identity Providers. From the dropdown, select AD/LDAP Directories, search for your configured directory, click the three dots next to it, and select Test Attribute Mapping.
  • Canvas LMS : In the External Directories, click Select, and then Test Attribute Mapping

  • A pop‑up appears to enter a username and click Test.
  • Canvas LMS : Enter username to test Attribute Mapping configuration

  • The Test Attribute Mapping Result will be displayed.
  • Canvas LMS : Fetch mapped attributes for user

Set up AD as External Directory configuration is complete.


Note: Refer our guide to setup LDAP on windows server.

miniOrange integrates with various external user sources such as directories, identity providers, and etc.

Not able to find your IdP or Need help setting it up?


Contact us or email us at idpsupport@xecurify.com and we'll help you setting it up in no time.



5. Adaptive Authentication with Canvas LMS [This will be released soon]

Adaptive Authentication for Canvas LMS enables administrators to enforce context-aware access policies by evaluating user login conditions such as IP address, device, location and login time. Based on the configured policy, users can be allowed access, challenged with additional verification or denied access. Administrators can also configure email alerts, customize user-facing error messages, review policy settings before deployment and assign adaptive authentication policies to application login policies to strengthen security and prevent unauthorized access.

[Note: The Adaptive Authentication section has been moved from the left navigation menu. You can now access and manage adaptive authentication policies by navigating to Policies >> Adaptive Access Policy.]

A. Restricting access to Canvas LMS with IP Based Access Restriction

    IP Based Access Restriction allows administrators to control user access based on the source IP address of the login request. Administrators can configure trusted or restricted IP addresses and IP ranges and define the action to be taken when a user's IP address matches the configured criteria. During authentication, the user's IP address is evaluated against the configured policy and access is either Allowed, Denied or Challenged based on the selected configuration.

    You can configure Adaptive Authentication with IP Based Restriction in following way :

  • Login to Self Service Console >> Policies >> Adaptive Access Policy section from the left side menu.
  • Adaptive Authentication Policy

  • Click on the Create Policy button on the upper right. Add a suitable policy name and click on Create Policy.
  • Add RBA Policy Name

  • Expand the IP Based Access Restriction section by clicking on the dropdown icon to configure IP-based access rules.
  • Policy Conditions

  • Click Add IP Range to configure IP addresses or IP ranges for the policy.
  • Add IP Range

  • Specify the IP Address that you want to whitelist. For the IP Range other than the whitelisted one, you can select the above setting to reflect.
  • Choose either Allow or Deny by selecting the corresponding option from the dropdown. If a user tries to login with the whitelisted IP address, they will always be allowed access.
  • We support IP address range in three formats i.e., IPv4, IPv4 CIDR and IPv6 CIDR. You can choose whichever is suitable for you from the dropdown menu.
  • You can add multiple IPs or IP ranges by clicking the + Add IP Range button.
  • IP Add Range

  • Once the changes are made, click on Next.
  • Select Action for Behavior Change, choose the appropriate Action and Challenge Type for the user from that section.
  • Action for Behaviour Change

    Action for behavior Change Options :


    Attribute Description
    Allow Allow users to authenticate and use services if Adaptive authentication condition is true.
    Deny Deny user authentications and access to services if Adaptive authentication condition is true.
    Challenge Challenge users with one of the three methods mentioned below for verifying user authenticity.

    Challenge Type Options:


    Attribute Description
    User second Factor

    The User needs to authenticate using the second factor he has opted or assigned for such as

    • OTP over SMS
    • PUSH Notification
    • OTP over Email and many more.
    KBA (Knowledge-based authentication) The System will ask the user for 2 of 3 questions he has configured in his Self-Service Console. Only after the right answer to both questions is the user allowed to proceed further.
    OTP over Alternate Email User will receive an OTP on the alternate email they have configured through the Self Service Console. Once the user provides the correct OTP, they are allowed to proceed further.

  • Click on Next to continue.

B. Restricting access to Canvas LMS with Device Based Access Restriction

    Device Based Access Restriction allows administrators to control user access based on trusted and registered devices. By leveraging device identification and verification mechanisms, administrators can define policies that evaluate the device used during authentication. When a user attempts to log in, the device is assessed against the configured policy and the appropriate action: Allow, Challenge or Deny is applied based on the configured conditions.

    You can configure Adaptive Authentication with Device Based Restriction in following way :

  • Login to Self Service Console >> Policies >> Adaptive Access Policy section from the left side menu.
  • Adaptive Authentication Policy

  • Click on the Create Policy button on the upper right. Add a suitable policy name and click on Create Policy.
  • Add RBA Policy Name

  • Click on the Dropdown option to expand the Device Based Access Restriction section to configure device-based access controls.
  • Device Based Access Restriction

  • Turn on the Enable Device Configuration toggle.
  • Device Based Access Restrictions

  • Configure either Agentless Device Restriction or Agent-Based Device Restriction based on your organization's requirements.
  • Agentless Device Restriction: Verifies and manages trusted devices without requiring any software or agent installation on the endpoint. It uses browser and device-based identification methods to evaluate device trust and enforce access policies during authentication.
  • Agent-Based Device Restriction: Provides enhanced device trust verification by using a lightweight agent installed on managed devices. It enables advanced device validation and risk-based access control to ensure that only trusted devices can access protected resources.
  • Device Restriction Type

  • Click here to get more information about Device Based Restriction.
  • Once the changes are made, click on Next.
  • Under Action for Behaviour Change, select the appropriate action and challenge type for the policy.
  • Action for Behaviour Change

  • Click on Next to continue.

C. Restricting access to Canvas LMS with Location Based Access Restriction

    In location restrictions, admin configures a list of locations where they want to allow end-users to either login or deny based on the condition set by the admin. When a user tries to login with adaptive authentication enabled, their Location Attributes, such as (Latitude, Longitude and Country Code) are verified against the Location list configured by the admin. Based on this user will be either allowed, challenged or denied.

    You can configure Adaptive Authentication with Location Based Restriction in following way :

  • Login to Self Service Console >> Policies >> Adaptive Access Policy section from the left side menu.
  • Adaptive Authentication Policy

  • Click on the Create Policy button on the upper right. Add a suitable policy name and click on Create Policy.
  • Adaptive Authentication: Add RBA Policy

  • Click on the Dropdown to expand the Location Based Access Restriction section to configure location-based access rules.
  • Adaptive Authentication: Location Based Restriction

  • Select Register Location if User Completes Challenge to automatically register a user's location after successful challenge verification.
  • Click on Add Location.
  • Location Configuration

  • In the Search Location field, enter the location name and select the appropriate location from the search results.
  • Specify the radius around the selected location and choose the distance unit (KM or Miles). This will be the total area in and around the location we have configured using the Latitude and Longitude points.
  • For each configured location, select whether access should be Allowed or Denied.
  • Adaptive MFA Location Restriction

  • You can click on the Add Location button to add more than one location and then follow steps 2-4 as mentioned above.
  • Once the changes are made, click on Next.
  • Select your Action for behavior Change and Challenge Type for user from the Action for behavior Change Section.
  • Action for Behaviour Change

  • Click on Next to continue.

D. Restricting access to Canvas LMS with Time Based Access Restriction

    In time restriction, admin configures a time zone with Start and End Times for that timezone and users are either allowed, denied or challenged based on the condition in the policy. When an end-user tries to login with the adaptive authentication enabled, their time zone-related attributes such as Time-Zone and Current System Time, are verified against the list configured by the admin and based on the configuration, the user is either allowed, denied or challenged.

    You can configure Adaptive Authentication with Time Based Restriction in following way :

  • Login to Self Service Console >> Policies >> Adaptive Access Policy section from the left side menu.
  • Adaptive Authentication Policy

  • Click on the Create Policy button on the upper right. Add a suitable policy name and click on Create Policy.
  • Add RBA Policy Name

  • Expand the Time Based Access Restriction section by clicking on the dropdown icon to Time Based Access Restriction rules.
  • Expand Time Based Access Restriction

  • Enter the Login Window Buffer Time (Minutes) to allow a grace period before the start time and after the end time of the configured login window. If no value is specified, the default buffer time of 0 minutes is applied.
  • Click Add Time to create a time-based access rule.
  •  Click on Add Time

  • Select the required Timezone, configure the Start Time and End Time and choose the applicable days.
  • For each time-based rule, select whether access should be Allowed or Denied.
  • Adaptive MFA Time Restriction

  • Click on the Add Time to add more than one timezones.
  • Once the changes are made, click on Next.
  • Select your Action for behavior Change and Challenge Type for user from the Action for behavior Change Section.
  • Action for Behaviour Change

  • Click on Next to continue.

E. Email Alerts and Custom Email Message

    This section handles the notifications and alerts related to Adaptive Access Policy. It provides the following options:

  • Send email alerts: Configure the recipients who should receive email notifications when adaptive authentication events occur. Alerts can be sent to administrators, end users or both, depending on your monitoring and security requirements.
    • Send email alerts to administrators: Enable this option to notify administrators when configured adaptive authentication events are triggered. You can optionally specify an email address under Administrator's e-mail address to receive alerts to receive alerts; otherwise, alerts are sent to the default administrator account.
    • Send Email Alerts To

    • Send email alerts to end users: Enable this option to notify end users when adaptive authentication events affect their login attempts or device registrations.
      • Number of Device Registrations Exceeded Allowed Count: When enabled, end users receive an email notification if they attempt to register more devices than the maximum number allowed by the configured device restriction policy. (Available only for end-user notifications.)
      • Get Email Alerts

  • Get email alerts if users login from unknown devices or locations: Admins need to enable this option to enable receiving alerts for different alert options.

  • Option Description
    Users login from unknown IP addresses, devices or locations Enabling this option allows you to login from unknown IP addresses or devices and even locations.
    Challenge Completed and Device Registered Enabling this option allows you to send an email alert when an end-user completes a challenge and registers a device.
    Challenge Completed but Device Not Registered Enabling this option allows you to send an email alert when an end-user completes a challenge but do not registers the device.
    Challenge Failed Enabling this option allows you to send an email alert when an end-user fails to complete the challenge.

    Receive Email Alerts

  • In case you want multiple admin accounts to receive alerts, then you can enable the option for admin and then enter the admin emails separated by a ',' in the input field next to Administrator's email to receive alerts label. To enable alerts for the end users, you can enable the End User checkbox.
  • In case you want to customize the deny message that the end user receives in case his authentication is denied due to adaptive policy, you can do this by entering the message inside Deny Message text box.
  • Customize Deny Message

F. Review

    Review the configured policy conditions, behavior change actions, email alert settings and custom error messages before creating the adaptive authentication policy. This step provides a consolidated view of all configured settings, allowing you to verify the policy configuration and make any necessary changes before saving.

    Review Section

  • Click on Create Policy.

G. Add Adaptive Authentication policy to Canvas LMS

  • Login to Self Service Console >> Policies >> App Login Policy.
  • Click on Edit icon option for predefined app policy.
  • Edit 2FA Policy

  • Set your policy in the Policy Name and select Password as First Factor.
  • Edit Login Policy

  • Enable Adaptive Authentication on Edit Login Policy page and select the required restriction method as an option.
  • From Select Login Policy dropdown select the policy we created in last step.
  • Apply Restrictions Using: Configure how multiple adaptive authentication restrictions should be evaluated during user login.
    • AND: All enabled restrictions must be successfully satisfied for the login attempt to be allowed.
    • OR: At least one enabled restriction must be successfully satisfied for the login attempt to be allowed.
  • Enable Adaptive Authentication

  • Adaptive Authentication Restrictions: Configure additional login restrictions and verification conditions to strengthen account security and control user access based on contextual risk factors.
    • IP Restriction: Restrict login access to specific IP addresses or IP ranges for enhanced security.
    • Device Restriction: Allow login access only from trusted or pre-authorized devices.
    • Location Restriction: Control user login access based on geographic location.
    • Time Restriction: Restrict user login access to specific days or time periods.
    • Force MFA On Each Login Attempt: Require users to complete MFA verification during every login attempt regardless of device or session state.
  • Apply Restrictions Using

How to add a trusted Device

  • When End-user log in to the self service console after the policy for device restriction is on, he is provided the option to add the current device as a trusted device.

Troubleshooting

How can I trace and export the SAML tracer logs?

  • Install SAML Tracer on your preferred browser:

    For Firefox: Add SAML tracer Add-On from the Firefox marketplace.

    For Chrome / Edge or Chromium-based browsers: Install the SAML tracer extension from Chrome Webstore.

  • Steps to Capture logs:
    • Make sure the SAML Tracer window is opened before you start the SSO flow. (You can open it by clicking the SAML Tracer icon in your extensions list in the browser toolbar.)
    • Run the SSO flow to reproduce the issue. You will see SAML Tracer getting populated with all the URLs.
    • Hit Pause on SAML Tracer, once the issue is reproduced to avoid extra logs.
    • You will have something similar to the below pic in the SAML tracer.
    • Canvas SSO reproduced issue

  • Steps to export logs:
    • To export logs, click the export option on the top of the SAML Tracer. (Refer to screenshot below).
    • Canvas SSO tracer export option

    • You will be prompted with the Export SAML trace preferences window, select the None field, and then click on the Export option. (This option will allow keeping values in the original state which is required to further investigate the issue.)
    • Canvas SSO preference window

    • Click Export. This will download a JSON file on your system.
    • Send the log file to the developer you are in touch with or at idpsupport@xecurify.com. Also, please attach an error screenshot. This would help us debug the issue.
    • If you are still not able to get the logs, feel free to let us know.

External References

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