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Email Audit Report

The Email Audit Report allows administrators to view and track email activity across the system. It provides information about emails sent from the system, including the recipient, sender, subject, status, and time of the email event.

Administrators can use the report to verify email send attempts, investigate failed emails, and review details associated with a specific email event.

• Navigate to Reports from the admin dashboard.
• Search and click Email Audit Report.

Search and Filter Email Events

The Email Audit Report provides filters to help administrators find specific email events. You can filter the report using the following options:

• Click Search to apply the selected filters.
• Click Clear Filter to remove the applied filters and view the available email events again.




Each email entry includes the following information:

Field	Description
Recipient Email	Displays the email address to which the email was sent.
From Email	Displays the sender email address used for the email.
Subject	Displays the subject of the email.
Status	Displays the outcome of the email send attempt, such as SUCCESS or FAILED.
Created	Displays the date and time when the email event was recorded.
Action	Provides the Details option to view additional information about the email event.




• To export the report, click the Download link at the top-right corner to export the data in CSV format.
• The Details option allows administrators to view additional information associated with an email event.
• Click Details in the Action column. The Log Details window opens.



• Details: Provides information about the email event, including its status, reason for failure (if applicable), creation time, client IP, and transaction details.
• Actor Details: Shows information about the user or administrator who triggered the email event, when available, including their display name, identifier, and user type.
• Target Details: Displays information about the recipient or target associated with the email event, including the target’s display name, identifier, and type.

Note :

• Access to Email Audit Report depends on the report permissions assigned to your administrator role. If the report is not available under Reports, contact a super administrator to verify your permissions.
• The time displayed for email events is based on the local timezone of the browser.
• A SUCCESS status indicates that the system recorded a successful email send attempt. It does not necessarily guarantee that the email was delivered to the recipient's mailbox, as final delivery may depend on the recipient's mail provider.